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Report your Lost/Stolen card immediately and reissue a new card in 3 simple steps:
- 1
Login to Citibank Online
- 2
Post Login, in the top menu, click on Banking tab (for Debit Card) OR Cards tab (for Credit Card)
- 3
In Left hand menu, click Report Lost/Stolen card and follow the steps outlined on the screen Login CTA button: Login Now
Note: If you choose "No" under "Do you want a new card?" option and there are no other active cards linked to your account, your Citibank Online/Citi Mobile access will also get blocked. In case of reissuance, the new card will be sent to your registered address.
Report your Lost/Stolen card immediately and reissue a new card in 3 simple steps:
- 1
Login to Citi Mobile app
- 2
Post Login, select ‘Report Lost/Stolen Card’ option under ‘Service Requests’
- 3
In Left hand menu, click Report Lost/Stolen card and follow the steps outlined on the screen Login CTA button: Login Now
Note: If you choose "No" under "Do you want a new card?" option and there are no other active cards linked to your account, your Citibank Online/Citi Mobile access will also get blocked. In case of reissuance, the new card will be sent to your registered address.
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YOUR QUERIES, OUR ANSWERS
How do I block my Citi Card and re-issue a new one?
You may block your card using either Citibank Online or Citi Mobile App. Please follow the steps given below:
Citibank Online
- Step 1: Log in to Citibank Online
- Step 2: In the top menu, click on Banking tab (for Debit Card) OR Credit Card tab (for Credit Card).
- Step 3: In the Left hand menu, click 'Report Lost/Stolen card' and follow the steps outlined on the screen.
- Step 4: Choose the card you wish to block, select the reason for blocking (whether lost or stolen) and yes for issuing new card and click ‘Next’
- Step 5: That’s it, you’re done! Your new Citi Card will be on its way!
- Note: When a lost card is blocked, your access to view your account/credit card online will also be blocked, until a new card is re-issued.
Citi Mobile
- Step 1: Log in to Citi Mobile
- Step 2: Choose ‘Account Summary’ and select the account/card you want to block
- Step 3: Click on ‘Block Card Permanently’
- Step 4: Select reason for blocking (whether lost or stolen), yes for issuing new card and click ‘Continue’
- Step 5: That’s it, you’re done! Your new Citi Card will be on its way!
- Note: When a lost card is blocked, your access to view your account/credit card online will also be blocked, until a new card is re-issued.
- Step 1: Log in to Citibank Online
- Step 2: In the top menu, click on Banking tab (for Debit Card) OR Credit Card tab (for Credit Card).
- Step 3: In the Left hand menu, click 'Report Lost/Stolen card' and follow the steps outlined on the screen.
- Step 4: Choose the card you wish to block, select the reason for blocking (whether lost or stolen) and yes for issuing new card and click ‘Next’
- Step 5: That’s it, you’re done! Your new Citi Card will be on its way!
- Note: When a lost card is blocked, your access to view your account/credit card online will also be blocked, until a new card is re-issued.
- Step 1: Log in to Citi Mobile
- Step 2: Choose ‘Account Summary’ and select the account/card you want to block
- Step 3: Click on ‘Block Card Permanently’
- Step 4: Select reason for blocking (whether lost or stolen), yes for issuing new card and click ‘Continue’
- Step 5: That’s it, you’re done! Your new Citi Card will be on its way!
- Note: When a lost card is blocked, your access to view your account/credit card online will also be blocked, until a new card is re-issued.
How to set your User ID, Password and PIN Online?
- 1. Click here and follow the steps given below. Alternatively you can go to Citibank Online and click on ‘First Time User? Register Now’ on the left.
- 2. Choose your Account type. If you have more than one relationship with the bank, we recommend choose Suvidha/Banking relationship
- 3. Enter your details, including card number, CVV and date of birth to proceed
- 4. Authenticate your information using OTP sent to your registered mobile number
- 5. Choose your User ID, Password and PIN
- 6. That’s it, you’re done! Login to Citibank Online and enjoy seamless banking services.
What online services does Citibank provide?
Stay home, bank smart! You can access all key services for your bank or card account from your Citi India Mobile app, available for download on the App Store or Play Store, or Citibank Online.
Click here to know more.
How do I enable my Credit or Debit Card for transactions?
Click here to know more.
How can I view /download my Bank Account / Credit Card/ Loans Statement?
Please Click Here to view/download the statements online.
Click Here to login to your account and view/download the statements online.
Please also note the steps to be followed on Citibank Online to view/download the statements:
- Step 1:Select 'Banking'
- Step 2:Select 'View/Download Statements' in the left navigation panel and proceed
- To download statement on Citi Mobile, login and select ‘Service Requests’ on the left navigation menu. Click ‘Duplicate Statement Request’ and follow the instructions given on screen.
Click Here and follow the below steps to view/download the statements online.
- Step 1: Click on ‘View account summary’.
- Step 2: Select the account number of your choice.
- Step 3: The transaction details will be displayed at the bottom of the page.
- Step 4: To view other transactions click on "view transaction" and follow the procedure displayed.
- Step 5: To download, click on "download account details".
Please Click Here and follow the below steps to view/download the statements online.
- Step 1: Click on 'Personal Loan' tab on the top.
- Step 2: Click on '+' button to expand / view the Personal Loan Accounts.
- Step 3: Click on the Personal Loan Account link to view the details of the Loan Account. You will be able to view four buttons at the bottom of this page.
- Step 4: Click on the 'View Loan Account Statement' link to view / download the Loan statement.
- Step 5:You can click 'View Statement Details' to view for last six months OR select 'From Date' and 'To Date' and click on 'View Statement Details' to view the statement for a particular period.
To download the statement for last six months or for a date range, choose file type in the drop down below the 'Download Statement detail' and Save.
How can I change my address online?
Click here to know the steps for changing your address online.
How do I update PAN/Form 15G/Form 15H?
To update your Permanent Account Number (PAN), please click Here to log into Citibank online and submit an attested copy of your PAN Card online.
(Note: The purpose of upload should be 'Update Pan Number')
Alternatively, you can use Citi Mobile to submit documents. Login to Citi Mobile, on the left panel, select ‘Submit Documents’ and follow the instructions given on screen
To update your Form 15G/15H, Click Here to login to Citibank online and submit documents online.
Alternatively, you can use Citi Mobile to submit documents. Login to Citi Mobile, on the left panel, select ‘Submit Documents’ and follow the instructions given on screen
Why was my cheque payment not credited to the card account?
The normal turn-around time for processing of cheque payments is 3 working days.
To avoid a miss on your timely Citi card payment, we recommend that you explore other faster, hassle free & digitized modes of payment as given below:
- 1. Pay via your Citibank Account Online or through the Citi Mobile® App.
- 2. Alternatively, pay via any other Bank Account using the NEFT/ RTGS.
- 3. View other payment options,click here.
Non- credit of Cheque Payment:
If there is any discrepancy in the cheque, the cheque payment will not be credited to the card account. Some of the reasons for discrepancy are mentioned below:
- 1. Card number not mentioned/invalid card number.
- 2. Cheque not signed.
- 3. Cheque is altered.
- 4. Amount in words & figures mismatch.
- 5. Date not written/ invalid date/ cheque is stale/ outdated.
How do I dispute a debit card/credit card transaction?
Click here to know how to dispute your transaction online.
How can I apply for a Citibank credit card and what is the eligibility?
Click here to apply for a Citi credit card.
You can also apply for a Citibank Credit Card by visiting Citibank website and clicking ‘Credit Card’ tab.
How do I redeem my reward points?
Click here to know all about Citi Credit Card Reward Redemption.
How do I convert my Credit Card spends into EMI?
Click here to know how to convert specific transaction on your credit card into EMIÂ
Click here to know how to convert your Credit Card outstanding into EMIÂ
What are the current offers available on Citibank credit cards?
Click here to know the current offers available on your Citibank credit card.
Why is interest charge levied when I paid my credit card dues on time?
Interest charge is applicable if you do not pay the Total Amount Due, as per the latest statement, in full (100%) by due date and also on all Cash Advances from the date of transaction till the date of settlement.
Interest charges are calculated by the Average Daily Balance method and will apply to all balances carried forward and to fresh billing. Interest charges levied will be based on usage and payment patterns and are subject to periodic review.
Payment received for card outstanding are allocated in the following order:
- Tax
- Fees
- Interest Charges
- Cash withdrawals
- Purchases
For a detailed description on interest charge calculation, please click here.
Can I place request to receive my credit card at a new mailing address?
To receive your card at a new mailing address, please change your mailing or non-mailing address following the instructions outlined here.
Can I make Credit Card payments via a Citibank account?
You can make Credit Card Payments easily via Citibank Online or Citi Mobile.
- Step 1: Log in to Citibank Online your User ID and password (IPIN)
- Step 2: Choose ‘Credit Card’ tab.
- Step 3: Click on ‘Pay Credit Card bill’ and follow the instructions given on screen.
Alternatively, you can also set up a Standing Instruction to debit your Citibank Account and credit your Card Account every month. This can be done by logging onto Citibank Online and placing a request to maintain a Standing Instruction.
- Step 1: Log in to Citi Mobile.
- Step 2: On the left navigation panel, choose ‘Bill Pay & Recharge’.
- Step 3: Choose ‘Credit Card bill payment’ and follow the instructions given on screen.
Alternatively, you can also set up a Standing Instruction to debit your Citibank Account and credit your Card Account every month. This can be done by logging onto Citibank Online and placing a request to maintain a Standing Instruction.
My card is on the verge of expiry, how do I get a new card?
Please click on the options below for details:
Your Debit card will be renewed automatically prior to expiry of the existing card. The renewed card will be sent to your registered mailing address. The existing APIN will be applicable on your new ATM card also.
Your credit card will be active till the last day of the month of expiry. The existing card will be renewed automatically and dispatched 2 weeks prior to the actual expiry of the card. This is applicable for renewal of add-on cards as well.
The renewed card will have the same card number, however the CVV will differ. For security purpose, you should destroy the expired card plastic.
Your Debit Card is valid till the last day of the month and year mentioned on the Card Validity.
We will issue you a renewal Debit Card in the month in which your old Debit Card expires. Your new Debit Card will be valid upon the expiry of your existing card.
Note:- If your account is inactive or dormant or in any other blocked status, we will not issue you a renewal Debit Card.
How do I check credit card outstanding?
To know the Credit Card Outstanding and your Available Credit Limit, please follow the instructions given below:
Citibank Online
- 1. Login to Citibank Online using your User ID and Internet Pin (IPIN)
- 2. Click on 'View Account Summary' on the left navigation panel for account balance and transaction details.
- 3. Choose Credit Cards and then choose the particular card you want to check the account summary
Citi Mobile:
- 1. Login to Citi Mobile
- 2. Click on 'Account Summary' and choose the relevant account
How do I convert my card outstanding to EMI?
Citibank Online:
- 1. Login to Citibank Online
- 2. Go to ‘Credit Card’ and select on ‘Click an EMI’
- 3. Click on the transaction you wish to convert to EMI
- 4. Choose tenure of repayment and confirm
- 5. That’s it, you’re done!
Citibank Mobile:
- 1. Login to Citi Mobile
- 2. On the left-hand burger menu, choose ‘Loans and EMIs on Credit Card’
- 3. Choose ‘Convert credit card outstanding into EMI’ to check your eligibility and apply
Why was my cheque payment not credited to the card account?
The normal turn-around time for processing of cheque payments is 3 working days.
To avoid a miss on your timely Citi card payment, we recommend that you explore other faster, hassle free & digitized modes of payment as given below:
- Pay via your Citibank Account Online or through the Citi Mobile® App.
- Alternatively, pay via any other Bank Account using the NEFT/ RTGS.
- View other payment options,click here.
Non- credit of Cheque Payment:
If there is any discrepancy in the cheque, the cheque payment will not be credited to the card account. Some of the reasons for discrepancy are mentioned below:
- Card number not mentioned/invalid card number.
- Cheque not signed
- Cheque is altered.
- Amount in words & figures mismatch
- Date not written/ invalid date/ cheque is stale/ outdated
How do I open an account with Citibank?
Please click on the options below for details:
Citibank Suvidha Corporate Salary Account is offered to employees of organization that have an on-going salary account tie-up with us. Please click here to check your eligibility and apply for a Citibank Suvidha Corporate Salary Account.
ERA is offered only if you hold a Citibank Suvidha Corporate Salary Account. You may contact your Human Resource or Payroll department to check the corporate tie-up or to obtain the contact details of our Corporate Relationship Managers.
Citibank ready credit is an overdraft facility offered to select Suvidha Corporate Salary Account holders. To know more about this facility, please click here.
Kindly note: Issuance of Citibank Ready Credit Line and Loan facility is at the sole discretion of the bank and subject to its internal credit processing criteria.
You can open an Investment Services Account (ISA) with us via Citi Mobile App – You can open your ISA on mobile in just 3 simple steps;
- 1. Login into Citi Mobile App and click on ‘Grow Your Money’ and select ‘Start Now’ option
- 2. Enter basic information such as country / place of birth and gross annual income and authenticate using OTP
- 3. Complete your Risk Profiling and Product Category Knowledge (PCK) to start investing
Kindly visit the nearest Citibank branch with your identity proof, address proof, pan card and a recent passport size photograph.
To book a fixed deposit, please follow the steps below:
Citi Mobile:
- 1. Login to Citi Mobile
- 2. On the left panel, choose ‘Deposits’
- 3. Click ‘Book a deposit’ and follow the instructions given on screen
Citibank Online
- 1. Login to Citibank Online using your User ID and IPIN
- 2. Click on the ‘Investments’ option on the top navigation panel.
- 3. Select ‘Deposits’.
- 4. Choose ‘Book Deposits’ and follow the instructions.
For opening a CitiBusiness account, please provide your contact details here and we shall contact you to assist with account opening.
How do I check account balance outstanding?
Citibank Online
- 1. Login to Citibank Online using your User ID and Internet Pin (IPIN)
- 2. Click on 'View Account Summary' on the left navigation panel for account balance and transaction details.
Citi Mobile:
- 1. Login to Citi Mobile
- 2. Click on 'Account Summary' and choose the relevant account
You can also refer to your monthly statements
At what rate do I earn interest on my deposits and savings account?
Please click here for our current deposit interest rates.
How do I request for a new Debit Card?
For debit card reissuance (on lost / stolen / damaged cards), please login to Citibank Online and follow the steps below:
- Step 1: Select 'Banking'.
- Step 2: Select 'Other Services and Queries' on the left navigation panel.
- Step 3: Click on 'Reissue card'.
- Step 4: Choose the card number and proceed to reissue the card.
You can click here to request/change/retrieve your ATM PIN online.
Alternatively, for changing your ATM, you may follow the steps mentioned below:
- Step 1: Login to Citibank Online.
- Step 2: Select ‘Banking’ / ‘Credit card.
- Step 3: Click ‘PIN related’ on the left navigation panel.
- Step 4: Select ‘ATM PIN’ for Debit Cards and ‘Generate Credit Card PIN’ for Credit Cards
- Step 5: Select the appropriate card number and proceed with the instructions given on screen.
My account is inactive, how do I activate it?
Click here to know how to re-activate your dormant account.
How do I convert my account to a Citibank Suvidha Corporate Salary Account?
Please click here to check your eligibility and apply for a Citibank Suvidha Salary Account.
How do I get an ATM PIN (APIN)?
Click here to request/change/retrieve your ATM PIN.
Alternatively, for changing your ATM, you may follow the steps mentioned below:
- Step 1: Login to Citibank Online.
- Step 2: Select ‘Banking’ / ‘Credit card’.
- Step 3: Click ‘PIN related’ on the left navigation panel.
- Step 4: Select ‘ATM PIN’ for Debit Cards and ‘Generate Credit Card PIN’ for Credit Cards.
- Step 5: Select the appropriate card number and proceed with the instructions given on screen.
Can I book a deposit through Citibank Online?
Yes, you can book deposits through both Citibank Online and Citi Mobile. Please follow the instructions given below:
- Step1: Login to Citibank Online using your User ID and IPIN.
- Step2: Click n ‘Investments’ option on the top navigation panel.
- Step3: Select ‘Deposits’
- Step4: Choose ‘Book Now’ and follow the instructions given on screen.
- Step 1: Log in to Citi Mobile.
- Step 2: On the left navigation panel, choose ‘Deposit’.
- Step 3: In the drop-down menu, choose ‘Book a deposit’ and follow the instructions given on screen.
Important: In case you hold a joint account with ‘Either or Survivor’ signature rule, fixed deposits can be booked or closed online only if the Joint Holder Deposit Consent form is updated in the bank records.
Please submit a signed Joint holder Deposit Consent Form at the branch or mail it to –
- Citibank N.A. ., Mail Room,
- ACROPOLIS, 9th Floor,
- New Door No.148 (Old No.68),
- Dr. Radhakrishnan Salai, Mylapore,
- Chennai – 600 004
Can I invest in Mutual Funds through Citibank Online?
You can open an Investment Services Account (ISA) with us via Citi Mobile App. The steps are given below:
- 1. Login into Citi Mobile App and click on ‘Grow Your Money’ and select ‘Start Now’ option
- 2. Enter basic information such as country / place of birth and gross annual income and authenticate using OTP
- 3. Complete your Risk Profiling and Product Category Knowledge (PCK) to start investing (or)
Note: You will be able to invest in funds of a particular Asset Management Company (AMC), only after you have completed the Foreign Account Tax Compliance Act (FATCA) requirements by visiting the website of the respective AMC. FATCA places restrictions on US persons from using any financial institutions like banks, mutual fund houses, etc.
If you have an ISA with us, you can start investing online via:
Citi Mobile App:
- 1. Login into Citi Mobile App
- 2. Click on ‘Grow Your Money’ and select ‘Explore Funds’ option. With ‘Explore Funds’, you will be able to see CitiChoice funds, a shortlist of mutual funds based on your risk appetite.
- 3. Select any one of ‘Equity, Debt, Liquid or ELSS’ – you will see a list of funds in that fund type
- 4. Click on any fund of your choice basis detailed fund and AMC information in ‘Fund Snapshot’.
- 5. Click on ‘Invest Now’
Citibank Online –
- 1. Login into Citibank Online using user User ID and Password
- 2. Click on ‘Investments’ tab and then click on the ISA account under ‘Mutual Funds’ section
- 3. Click on ‘Buy Mutual Funds’ under ‘Trade Now’ section
- 4. You can see NAV details by clicking on ‘View NAV’ under ‘View Details’ section
What is Ready Credit and how can I apply for it?
Citibank ready credit is an overdraft facility offered to select Suvidha Corporate Salary Account holders. To know more about this facility, please click here.
I have received a loan offer on my credit card, what is the procedure to avail the same?
Please follow the instructions given in the offer mail to avail the loan offered on your credit card.
Alternatively, you can follow the steps mentioned below.
Citibank Online:
- Click here to check your eligibility and book.
Citi Mobile:
- 1. Login to Citi Mobile
- 2. On the left burger menu, choose ‘Loans and EMIs on Credit Card
- 3. Click ‘Loan on Credit Card’
- 4. If you are eligible, follow the instructions given on screen
For more information, click here.
How do I check my eligibility for loan on my credit card?
Citi Quick Cash is an exclusive installment facility offered to select Citi Credit Cardholders, which may be within or above the credit line. It can be conveniently availed through Citibank Mobile App or Citibank Online.
Click here to check your eligibility and book.
For more information, click here
NOTE: Loan sanctions will have to confirm to certain criteria.
How do I convert my Credit Card spends into EMI?
Click here to know how to convert specific transaction on your credit card into EMIÂ
Click here to know how to convert your Credit Card outstanding into EMIÂ
What is the rate of interest and the EMI amount for a loan on the credit card?
Interest charges are calculated by the reducing balance method. For new loans interest rate is dynamic and can change month on month based on business decision. The rate of interest and the EMI amount will be communicated at the time of processing the loan.
The first EMI gets billed in the immediate statement that is sent to you post availing the loan.The EMI will be billed in the monthly credit card statement and also included as part of the Minimum Amount Due every month.
In case the loan is booked against the credit limit, the entire loan amount blocks the credit limit on the card. As and when the loan installments are billed on the card and paid, the limit will be released up to the principal component
How can I apply for Citibank Personal Loan?
To apply for a Citi Personal Loan, please fill the Click 4 Call form on our website and our representatives will be happy to help you.
If you hold a Citibank savings account, you can also apply for the same by logging onto your Citibank Online account.
How can I confirm details regarding my Personal loan account?
You can view the loan details on your welcome letter. You can view/download welcome letter online by following below steps:-
- Step 1: Login to Citibank Online by using your User ID and IPIN. Click on 'Personal Loan' tab on the top.
- Step 2: Click on '+' button to expand / view the Personal Loan Accounts.
- Step 3: Click on the Personal Loan Account link to view the details of the Loan Account.
- Step 4:Click on the link at the bottom of the page to view/download the welcome letter.
The loan details will be also available in the welcome letter sent to your mailing address when the Personal loan was sanctioned.
What is the Merchant EMI conversion?
Citi PayLite is a facility offered to Citi Credit Cardholders to convert their purchases into easy monthly installments. Any eligible purchase greater than ₹ 2500 can be converted into flexible EMIs before the payment due date.
Please click here to convert your credit card purchase to EMI in just a few clicks.
Alternatively, you can follow the instructions given below to convert your transaction to EMI on Citibank Online/Citi Mobile.
Citibank Online
- 1. Login to Citibank Online with your User ID and Password (IPIN)
- 2. Click ‘Credit Card’ tab
- 3. Click on ‘Click an EMI’ and follow the instructions given on screen
Citibank Mobile:
- 1. Login to Citi Mobile
- 2. On the left panel, choose ‘Loans and EMIs on Credit Card’
- 3. Click ‘Convert credit Card transactions to EMI’
- 4. Select the transaction you wish to convert to EMI and follow the instructions outlined
For more information, click here.
How do I convert the outstanding balance on my credit card into EMI?
How do I avail a Citibank Home Loan?
Please click here to apply for a Citibank Home Loan.
Alternatively, you can go to Citibank website and click on ‘Home Loan’ tab to know more.
Can I avail an enhancement on my existing Home Loan when I transfer to Citibank?
You can not only transfer your existing Loan to Citibank, but you can also avail an enhancement up to Rs 3 Crores for any of your personal, business or professional needs. You can also use the enhancement funds to close your other Loans with other institutions.
What mortgages do you offer?
Citibank presents to you the widest range of home loan solutions to make your dream home a reality.
Click here to know more about the various mortgage offerings we provide.
Please visit Citi Online, click 'Service Center', select 'Write to us' and raise a complaint or request.
You can also contact our 24 hour Citiphone Banking Service on +97 14 3114000.
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