If you already have a Password, you can continue using the same User ID and Internet Password (IPIN). You can also click on ‘Forgot User ID or Password’ on your Citi Mobile App or Citibank Online to reset your login details.
To generate a new User ID and Password, follow the steps below.
Generate User ID and Password on your Citi Mobile App. You can see the quick self-help video below.
Fill out Product Information details and click on ‘Proceed’
Authenticate by entering the OTP sent to your registered mobile number
Enter User ID of your choice
Set up your Internet Password (IPIN)
Set up your Card ATM PIN
That’s it! You’re done. You can now login to Citibank Online using your User ID and Password and enjoy the many benefits on your card.
Alternatively, you can call our 24*7 CitiPhone number on 1860 210 2484 to directly set up TPIN via IVR under PIN related queries. If you are on call with a CitiPhone Officer, they can conference the call with IVR and help you set up your TPIN on that conference call.
Once your transactions are enabled, you can pay bills or set up Standing Instructions as per your convenience.
Please note: The primary card holder can set all the limits and enable/disable transactions for their add-on cards.
*Citi Credit Cards can be used for contactless transactions up to Rs 5000 without PIN and above Rs 5000 with PIN.
You are now ready for a wonderful and seamless experience! To learn more about the enhanced security on your Citi Credit Card, click here. For any query, you can visit our website www.citibank.com/india or contact our 24x7 CitiPhone helpline at 1860 210 2484.
Looking to enable transactions on your Debit card? Click here to know more.