Check your Credit Card Application Status Online

Citibank offers you a wide range of credit cards catering to your unique lifestyle needs. Therefore, it is not surprising if you have applied for one and wish to track the status of your application.

To begin with, you need to have your application reference number handy. Application reference number is the 11-digit number sent to you via SMS on receipt of your application. The number is required for all your future correspondence with Citi, till you receive your credit card.

It may take up to 48 hours for your application reference number to reflect in the system, so you should wait for 2 days before requesting for a status update.

Online Tracking

1. Visit Citibank Online on your desktop, laptop or mobile and click on the ‘Credit Cards’ tab in the menu bar.

2. From the drop-down menu that appears, click on the ‘Track Application Status’ option which will redirect you to a new page.

3. Enter your application reference number and mobile number (same as the one you entered in your application) and click submit.

4. If the details entered by you are correct, you’ll get one of the following application statuses:

a. Approved

b. Disapproved

c. Dispatched

d. In progress

e. On-hold

5. The reason for each may vary. An ‘in progress’ status may require you to wait for a few more days, an ‘on hold’ status may require further documentation or information from you, while a ‘disapproved’ status could be because your application does not meet Citi’s card eligibility criteria.

6. You may also get a ‘No records found’ status, if the information entered by you is incorrect. Please ensure that you enter the correct details to check the status of your application.