Banking Digitally for NRIs

Select the 'Banking' section in the top menu on the Citibank Online home page and then click on the below options to view the process to be followed:

Generate your APIN

Follow four easy steps:

1. Click on 'Generate ATM PIN' in the left hand navigation menu
2. Select Card number and enter your CVV number
3. Click on 'Generate OTP' button which will send the OTP to your registered mobile number
4. Enter OTP and choose your ATM PIN

Refer to the below screen for steps 1, 2 and 3. Then enter your OTP and choose your ATM PIN

Receive account statement on e-mail

Follow the simple two-step process:

1. Click on ‘View/Download Statements’ in the left hand navigation menu
2. Choose the account for which you wish to receive e-mail statements in the ‘Register now for e-statements & Go Green’ section and click the arrow

Refer to the below screen for steps 1 and 2

Add a new payee for funds transfers

Select 'Transfer Funds' from the left navigation menu under the ‘Banking’ section after logging in to Citibank Online and then follow the below steps.

Click here for demo on adding payees for fund transfer within India and follow the simple four-step process:

1. Select 'Transfer to Citibank Account' or 'To other Bank account'. Click 'Add Payee' button.
2. Enter the new payee details and submit
3. Review the new payee details on the pre – confirmation page, accept the T&Cs and then click 'Confirm'
4. You will receive a 6-digit Online Authorization Code (OAC) through SMS on your registered mobile number. Enter the OAC in the field and confirm authorization of the payee

Select 'Transfer to Citibank Account' or 'To other Bank account'. Click 'Add Payee' button

Review the new payee details on the pre – confirmation page, accept the T&Cs and then click 'Confirm'.

<< Previous   Next >>

Click here for demo on adding payees for fund transfer from India to overseas and follow the simple five-step process:

1. Select 'International Transfer' option for fund transfers overseas
2. Basis purpose of transfer (Click here to know more), select 'Add Payee' under your preferred transfer option
3. Fill in payee details and submit
4. Confirm the payee details
5. You will receive a 6-digit Online Authorization Code (OAC) through SMS on your registered mobile number. Enter the OAC in the field and confirm authorization of the payee.

Select 'Add payee' under the International Transfer section

Confirm the payee details.

<< Previous   Next >>

Your payee has been added now. (Please refer to the section - “Options to transfer funds from India to my overseas account” to know how to initiate fund transfer)

Transfer funds within India/Overseas

Click here for demo on fund transfers within India using NEFT/RTGS and follow five simple steps:

1. Click on ‘Transfer Funds’ in the left navigation menu
2. Click on ‘Make Payment Now’ to transfer funds to a payee (Please refer to the section - “Add a new payee for fund transfers” to know how to add a new payee)
3. Select your account to be debited, amount to be transferred and date of fund transfer
4. Click on ‘Continue’ to proceed to the pre-confirmation screen
5. Review the transaction details, agree to the T&Cs for initiating the fund transfer and confirm

Refer to below screen for Step 1 and 2. Then select currency, enter the amount, source account and purpose of transfer

View the details and confirm

<< Previous   Next >>

Click here for demo on transfer of funds to your overseas account in four simple steps*.

This process is applicable for Citi Global Transfer and Wire Transfer. To learn more, refer to the section – "Options to transfer funds from India to my overseas account".

1. Click on 'Transfer Funds' in the left navigation menu
2. Select 'International Transfer' and the Payee (Account to which funds will be transferred). Please refer to the section - "Add a new payee for funds transfers" to know how to add a new payee.
3. Select the currency, enter the amount, select the source account and purpose of transfer. Click on Continue
4. View the details and confirm.

The screen will display that the transaction was successful and you may also note the Transaction Reference Number for future communication, if any.

*This process is applicable for NRE accounts only. For transfers from NRO account, please click here to learn more.

Refer to below screen for Step 1 and 2. Then select currency, enter the amount, source account and purpose of transfer

View the details and confirm

<< Previous   Next >>

Change your Mobile number/Email ID/Address

Follow four easy steps:

1. Click on ‘Update Contact Details’ in the left hand navigation menu and then click ‘View/Edit’
2. Select your account and click ‘Generate OAC’ button
3. Click on the link below to authorize changes and then enter the OAC received on your registered mobile number and continue
4. Click the relevant ‘Edit’ button to update Mobile number/Email ID/Address* and make the necessary changes

*The address proof can be uploaded instantaneously.

1 and 2.Click on 'Update Contact Details' in the left hand navigation menu and then click ‘View/Edit’ and Select your account and click ‘Generate OAC’ button

3. Click on the link below to authorize changes and then enter the OAC received on your registered mobile number and continue

4. Click the relevant ‘Edit’ button to update Mobile number/Email ID/Address and make the necessary changes

<< Previous   Next >>

Request an ATM/Debit card in case your card is lost/stolen

Follow the simple three-step process:

1. Click on ‘Report Lost/Stolen Card’ in the left hand navigation menu
2. Select your Card and reason for reissuance
3. Select ‘Yes’ for the question – “Do you want a new Card?” and click next

Refer the below screen for Step 1, 2, and 3

Book deposits / Change maturity details of existing deposits

Click here for demo on the simple four-step process to book deposits:

1. Select 'Book Deposit' option from left navigation menu and select 'Book New Deposit'.
2. Select the account number and the deposit type. To know more about the various types of deposit, click here
3. Select the currency type, tenure and maturity instruction. Click 'Continue' to proceed
4. Review the details, agree to the T&Cs for booking the deposit and confirm the booking

Refer the below screen for step 1 and then proceed with steps 2,3 and 4 as per the text explanation

You will be able to view the confirmation of the booked deposit with all the details being displayed. Later, you can view your existing and pending deposits from the same ‘Book Deposit’ option as mentioned above.

Click here for demo on the simple four-step process to change maturity details of existing deposits:

Login to Citibank Online (Click here to login) and choose the ‘Book Deposit’ option in the left navigation menu after clicking the ‘Banking’ section on the top menu. Follow this simple process to change details of the existing deposit:

1. Click on 'Edit Mat/Int' for the selected deposit for which you want to make changes.
2. Select the maturity option
3. Select the interest instruction (funds will be transferred on maturity basis this option), and continue
4. View the deposit details and click on 'continue' to confirm

Click on 'Edit Mat/Int' for the selected deposit for which you want to make changes

You will be able to view the modified details of your term deposit on the screen.

Click here to create your User ID and generate your password and start using Citibank online.

Forgot your User ID? To retrieve it in 3 steps online, Click here

Forgot your IPIN (Internet Password)? Click here to reset it in just 3 steps online.

Click on the respective transaction below for the form required to be filled and submitted. You can then upload a copy of the form along with any additional documents as per the simple seven-step process described in the section – "How to submit documents using Citibank Online?". Please ensure the size of the attachment uploaded does not exceed 2 MB.

Please note, all the forms for the above transactions are 'smart forms' which can be filled electronically and then printed. It helps you avoid the hassle of manually filling the form. Kindly ensure you sign the form, as required, prior to uploading it for processing

How to submit documents using Citibank Online?

Click here for demo on submitting documents online and follow the below process:

1. Click on 'Submit Documents' in the left navigation menu
2. Click ‘Upload documents’
3. Select your account
4. Choose the purpose of document upload from the drop down basis your requirement
5. You will be prompted to enter OAC sent to your registered mobile number
6. Upload the required document and submit
7. To view status of your submission, click ‘View status’ in the left hand navigation menu.

Refer to below screen for steps 1 to 4 and then proceed with steps 5,6 and 7 as per the text explanation

click here to create your User ID and generate your password and start using Citibank online.

Forgot your User ID? To retrieve it in 3 steps online click here

Forgot your IPIN (Internet Password)? click hereto reset it in just 3 steps online.

For further details on updating your KYC, click here.

Citibank Global Transfer(For transferring funds from Citi to Citi accounts)

• From your Citibank Non-Resident External (NRE) Rupee Checking Account to a Citibank Account in select countries overseas.
• Almost instantaneous
• Exchange rates visible prior to transfer

Wire (Funds) Transfer(For transferring funds from Citi to non – Citi accounts)

• From your Citibank Non-Resident External (NRE) Rupee Checking Account to any overseas account
• Effected within 1-2 business days
• Indicative exchange rates displayed at time of transfer

For learn more about the simple funds transfer process, refer to the section – "Transfer funds within India/Overseas"

• The Snapshot feature of the Citi Mobile app helps view account balances without having to login every time.
• Click here to watch the 2-minute video and follow the simple, one step registration process.

Click the "Citi Mobile Snapshot" button after opening the app

View your account balance

<< Previous   Next >>

• To add a payee, login to the app and follow the below six-step process.
  (Don’t know the IFSC code for the beneficiary account in Step 3? Click the “Don’t know IFSC” option to provide the bank name, city and branch location and proceed.)

1. Click on "Add Payee" in the left navigation menu

2. Select the type of payee you want to add

3. Enter beneficiary name and IFSC code for their account

4. Enter beneficiary details like account type and account number

5. Check the details entered and click continue. You will receive a OAC on your registered mobile number

5. Check the details entered and click continue. You will receive a OAC on your registered mobile number

6. You will receive a confirmation message for successful updation of payee

6. You will receive a confirmation message for successful updation of payee

<< Previous   Next >>

Are there any limits on the number of payees that I can add using the Citi Mobile app?

In a 24-hour period, a maximum of 6 payees can be added across all accounts. Additionally, there a limit of INR 50,000 for 24-hour period after adding a payee. For example, if you have added a payee today at 3 PM, you cannot transfer more than INR 50,000 till 3 PM tomorrow.

Funds can be transferred in India using NEFT and beneficiaries typically receive funds within the next business day.

To initiate a fund transfer, login to the app and follow the below four-step process:

1. Select ‘Payment and Transfers’ option from the left navigation menu
2. From the dropdown, select the account type you want to transfer funds to (e.g. Citi account, other bank account) (Want to add a new payee? Refer to section – "Add new payee for fund transfers")
3. Select the account to be debited, the beneficiary, and amount to be transferred
4. Confirm the fund transfer

Is there any limit on the amount and number of NEFT transactions I can initiate daily?

There is a limit of INR 10 Lakhs per day for transfers using Citi Mobile app. The same is applicable from 00:00 to 24:00 IST on any given day.