CITI MOBILE

Citi Mobile.

Citi Mobile.

Our free mobile version of Citibank Online means you can bank from anywhere, anytime. It's the simplest way to transfer funds, pay bills, locate offers and much more.

Experience the joy of convenient banking by visiting m.citibank.co.in from your mobile device. iPhone and Android phone users can download the free Citi Mobile App from App Store / Google Play store and enjoy banking on the go.

CitiMobile

Top reasons to use Citi Mobile

  • It's free, convenient and as secure as Citibank Online
  • Access your account anytime, anywhere
  • If you have a smartphone or a phone with a built-In web browser, Citi Mobile is best 3-inch bank ever!
Benefits & Features

What can I do on Citi Mobile?

Suvidha / Banking

View Transact Manage

View Account Details

View Transaction History

  • Last 2 Days
  • Last 5 Days
  • Between Two Dates

Make Funds Transfer*

  • Another Linked Citi A/c.
  • Another Citi A/c.
  • NEFT
  • IMPS - Interbank Mobile Payment Service

Make Payments*

  • Utility Bill Payments
  • Credit Card Payments
  • Demand Draft Request

Make Requests

  • Statement on E-mail
  • A/c. Linking Request
  • Order a Cheque book
  • Stop Payments
  • Duplicate Statement

Credit Cards

View Transact Manage

View Account Details

View Transaction History

  • Unbilled Transactions
  • Latest Statement
  • Previous Statement

Make Payments*

Utility Bill Payments

Make Requests

  • Statement on E-mail
  • Duplicate Statement

Security

No information is stored on your mobile phone or SIM card. So even if your phone is lost or stolen, your account is absolutely safe and cannot be compromised. In addition, you can call customer service and report your phone as stolen and we will deactivate your IPIN and issue you a fresh IPIN.

Citi Mobile offers you the same unparalleled level of security as Citibank Online.

  • Only you can login to your account with your User ID and your confidential IPIN (Internet PIN).
  • All account information is 128-bit SSL protected.
  • All Card and account numbers or other sensitive information is masked when displayed on Citi Mobile.
  • If IPIN (Internet Password) is entered incorrectly for six consecutive times, Citi Mobile will block the usage of your IPIN.
  • Please report the loss of mobile phone to the bank so that we may disable the IPIN and access to your account through Citi Mobile.
Getting Started
Citi Mobile on browser

Citi Mobile on browser

m.citibank.co.in

If you have a handset with a built-in web browser and GPRS connection, we recommend that you access Citi Mobile by following these 3 simple steps:

Click here to know what you can do on Citi Mobile.

Citi Mobile Apps

Citi Mobile Apps

If you have a smartphone with GPRS or 3G connectivity, we recommend that you download our free Citi Mobile application to enjoy a richer experience.

Click here to download Citi Mobile apps for iPhone® or Android handset.

To download Citi Mobile apps on your phone, you can follow the below process.

Click here to know if your mobile phone is supported.

Faqs

Click on    to expand and on    to minimize the details.

Citi Mobile offers banking solutions on your mobile phone with features like Fund Transfers, Bill Payments, etc. Know More.

Citi Mobile is a mobile banking solution that allows you to access your account using a mobile device, to view account related information, transfer funds, pay bills and much more.

Citi Mobile can be accessed on the mobile browser or downloaded as an application onto your mobile. You can then login using your User ID and existing IPIN. Hence, this is different from the existing SMS based mobile services like CitiAlert and CitiAlert on Demand.

This section contains information on whether your phone and service provider support Citi Mobile, how to register your phone number with Citibank and getting an IPIN. Know More

GPRS stands for General Packet Radio Service. It offers high-speed data services on GSM networks. GPRS lets you browse Internet, access E-mail and connect to various other data services on your mobile phone.
You can contact your telecom service provider and request for registration and activation of GPRS for your mobile number.

You can view the list of Citi Mobile compatible handsets by clicking here.

In case you do not know your handset model, please check the phone manual provided with the same. The handset model/number may be printed beneath the battery inside the handset. Some corporate BlackBerry phones may not allow installation of 3rd party applications.

An active IPIN is necessary to login to your account using Citi Mobile. In case you do not have an active IPIN, click here to select one online instantly.
In case you want a new IPIN (first time user or forgotten your IPIN), click here to select one online instantly.
Citi Mobile is available to you FREE of cost. However, please bear in mind that standard data access rates will be applicable as per your telecom service provider for using Citi Mobile.
Citi Mobile can now be accessed in two ways: Visit us on your mobile browser, at m.citibank.co.in. If you have a Smart Phone, you can download the App by sending an SMS MBANK to 52484. iPhone and Android phone users can download the Citi Mobile App from App Store and Android Market respectively.

Citibank offers you a step-by-step module to guide you through the process of downloading, logging and navigating on the Citi Mobile platform. Know More

If you can visit web sites and download applications on your phone then you have GPRS activated on your phone. If you do not have GPRS activated on your phone then contact your service provider to activate GPRS on your phone

Click here for Additional Trouble Shooting FAQs

Please contact your service provider.
Citi Mobile is a secure application, downloading or access to Citi Mobile may be slow/ intermittent on some GPRS plans. You may need to check with your telecom service provider about other GPRS plans if repeated attempts to access Citi Mobile fail on your existing plan^.
This may be due to congestion in your service provider's GPRS network. Please try again after some time.
Citi Mobile should be in the applications, games or downloads folder on your mobile phone.
Your mobile phone may require configuration of some GPRS settings. Alternatively, please contact your service provider.
The Citi Mobile application was unable to connect to the Citi Mobile system, either due to a weak mobile phone signal or irregular GPRS connectivity. Please try again after some time.
The Citi Mobile application was unable to establish a secure connection to the Citi Mobile system. Please verify if the date on your mobile phone is the same as the current date.
This error occurs due to insufficient physical memory on your device to run the Citi Mobile application. Please close the Citi Mobile application and free some space on your mobile phone and try again.
This might be due to a change in your GPRS settings. You may also try downloading the Citi Mobile application again.
Please enable the display image option on your mobile phone browser settings.

This section addresses queries related to the Citi Mobile application download. Know More

  • SMS MBANK to 52484
  • You can also request for Citi Mobile from your Citibank Online account. Login at http://www.online.citibank.co.in/ with your User ID and password, click on the Banking/Credit Card top panel and then click on "Register for Citi Mobile" on the left navigation panel
  • You will receive an SMS from the bank with the download URL for Citi Mobile
  • Click on the link in the message
  • A mobile webpage will prompt you to enter your mobile number. Enter it and click on 'Continue'
  • You will have to accept the Citi Mobile 'End User License Agreement' before downloading the application
  • The message 'Application Untrusted, Continue?' will appear, as this is a 3rd party software application for your phone... Choose 'Yes' and continue
  • You will be prompted to choose Phone Memory or Mobile Memory for installing the application. Choose as per your choice and click 'OK'
  • This will install the application automatically and the Citi Mobile icon will appear in the 'Applications/Games' folder (depending on your phone model)
  • Click here to see Demo
Please check your GPRS connection or contact your telecom service provider for the same. In case you still face difficulty in connecting to the downloaded URL, kindly delete the message and request again for Citi Mobile.
The actual download time depends on the speed of GPRS connectivity offered by your mobile operator. However, typically, you should be able to download Citi Mobile in less than a minute's time.
This is a handset specific message, which will be seen when any 3rd party application is downloaded onto your phone. Select 'Yes' and continue downloading Citi Mobile. Citi Mobile is a safe and tested application that you can use on your mobile phone.
The downloaded applications are stored in a particular folder of the handset, specific to each device. Typically it should reside either in the Applications or Games folder of your phone.
You will need to re-download the application on your handset. Please follow the download process and continue banking on Citi Mobile. Alternatively, you can visit http://m.citibank.co.in/mlogin on your mobile phone and continue using Citi Mobile.

This section contains information on how to login, how to access Citi Mobile in case of change in your handset or phone number. It also contains information on transaction limits and roaming. Know More

You cannot register new payees on your Citi Mobile. However once you register your new payees on Citibank Online, you are all set to make payments to them through Citi Mobile.
Any transaction request placed on your Citi Mobile will take the identical amount of time as it would on Citibank Online.
The products that you are looking for may not be linked to the account you have logged in from. Please link your accounts to the Banking/Credit Card account to access them on Citi Mobile.
Currently Citi Mobile allows you to do certain transactions only for Suvidha/Banking, Credit Cardmembers only.
Click on the Citi Mobile icon in your mobile phone's 'Application' folder. Type in your User ID and your existing IPIN (Internet Password) to login to Citi Mobile.
At any stage, while browsing through Citi Mobile you can logout by clicking on the 'Options' menu button at the bottom left of the Citi Mobile screen and selecting 'Logout'. 'You have been successfully logged out!' will be displayed on the screen to indicate that you have been safely logged out of Citi Mobile.
You can simply reconnect to Citi Mobile and verify your transaction history to check if the transaction has been executed.
On most handsets, you can answer the call or read the SMS while Citi Mobile continues to run in the background. After you have finished your call, you can resume banking on Citi Mobile. For certain handsets however, you may need to re-open the application/browser and login again.
Yes, as long as you have GPRS activated on your mobile number, subject to availability of the network, you can access Citi Mobile anywhere in the country. Please keep in mind that you might be charged special roaming rates for using GPRS.
In case you want to use the Citi Mobile application, you will have to re-download the application on your new handset. Follow the set of download instructions for this and continue banking on Citi Mobile. Alternatively, you can visit http://m.citibank.co.in/mlogin on your mobile phone and continue using Citi Mobile.
You can still access your account using Citi Mobile on your phone. However, in case, of a new handset you need to re-download Citi Mobile application. In case you are using the direct link, http://m.citibank.co.in/mlogin to access Citi Mobile, there is no change required.
The portfolio of services offered on Citi Mobile remains identical across all handsets. However, the appearance may differ slightly based on the mobile phone and its display interface.
Banking customers can perform financial transactions up to Rs.50,000 per day across fund transfers, draft payments, bill payments, Credit Card payments and prepaid mobile recharge. Credit Card customers can make payment up to Rs.50,000 per day across bill payment and prepaid mobile recharge.

Now money transfer is just a few clicks away. You do not have to remember the complicated IMPS SMS format to transfer funds. Know More.

Instant Pay is a fast and simple tool to do IMPS transactions via SMS to beneficiaries already registered on CBOL.

Get information about your account in one click. Choose the service you wish to avail from the following list. Know More.

Instant Assist is a fast and simple application to do enquiry transaction for Banking Account / Credit Card via SMS.

This section contains information on how to login, how to access Citi Mobile in case of change in your handset or phone number. It also contains information on transaction limits and roaming. Know More

Citi Mobile offers you the same unparalleled level of security as Citibank Online. Your information is 128-bit SSL encrypted. Only you can access your account, by using your User ID and your confidential IPIN. We are committed to keeping your information absolutely confidential and safe.

No information is stored on your mobile phone or SIM card memory. So in case of a lost/stolen handset, no account information will be compromised.

If you lose your phone, please call CitiPhone immediately and register your complaint so we can block usage of your IPIN. However, please note that when your IPIN is blocked, you will also not be able to login to Citibank Online. We recommend that you request for a new IPIN to use both Citibank Online and Citi Mobile.

Similar to Citibank Online, all Card numbers or sensitive information is masked so as to ensure security against shoulder surfing or leak of any information through direct observation techniques.
Citi Mobile uses the highest level of security i.e., 128-bit SSL, which is the same level of security as that of your PC browser. Some handsets do not have this capability and are, therefore, not supported.
Yes, do not reveal your User ID, or your IPIN to anyone. Do not store any of these details on your mobile phone.
What's New?
Instant Assist

Instant Assist

Get information about your account in one click.

Choose the service you wish to avail from the following list

Banking Account

  • Account balance.
  • Last salary credit in the bank account.
  • Nearest ATM.
  • Duplicate statement.
  • New cheque book.

Credit Card

  • Total amount due, Minimum amount due, and Payment due date.
  • Credit Card Outstanding with available credit limit.
  • Reward Points.
Instant Pay

Instant Pay

Now money transfer is just a few clicks away

You do not have to remember the complicated IMPS SMS format to transfer funds. Just add the payee once and the app will send the message in the required format for fund transfer.

User ID based login

User ID based login

The User ID based login feature is now available on Citi Mobile. The benefits of this feature are as follows:

  • You no longer need to remember your card number to login.
  • You can use the same User ID to login to Internet Banking, Mobile Banking and to authenticate online purchases.
Citi Mobile

Having trouble downloading or accessing Citi Mobile?

Citibank offers you a step-by-step module to guide you through the process of downloading, logging and navigating on the Citi Mobile platform. Click here to start troubleshooting.

Prepaid Mobile Top-Up

Prepaid Mobile Top-Up using Citi Mobile

Log into Citi Mobile and top-up any pre-registered pre-paid mobile number.

Citi Mobile, now on your BlackBerry

Citi Mobile, now on your BlackBerry

Now login to Citi Mobile on your BlackBerry. Visit https://mobile.citibank.co.in on your BlackBerry browser and login using your User ID and IPIN.**

iPhone users

iPhone users

You can now download the Citi Mobile App from Apple iStores.

  • Use Citibank Easy Bill Pay Pay your Insurance, DTH & Mobile Bills.
  • Free ATM cash withdrawals, worldwide.^ Rethink Banking.

Disclaimers:

In case you want to know more about Citi Mobile, you can call 24x7 CitiPhone.

*Bank Account Holders can transact up to Rs.50,000 per day across all transactions on Citi Mobile.

^GPRS services may be chargeable by your service provider. Please enquire before making any changes to your plan. Changing to a different plan may not necessarily ensure proper working/ download of Citi Mobile.

**Conditions apply.

Click here to view Citi Mobile Terms and conditions.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. iPhone® is a trademark of Apple Inc.

Android is a trademark of Google Inc.

  • Click here to download the Citi Mobile App for iPhone®.
  • Click here to download the Citi Mobile App for Android.
  • Click here to download the Citi Mobile App from Nokia Store.

You can also download the Apps directly on to your smartphone by accessing App Store or Android Market.

Basic Information

Citi Mobile is only available for customers having Domestic Savings Account, Rupee Checking Accounts or Credit Cards.

You need a mobile with an active mobile internet (GPRS / 3G) connection. Instant Pay and Instant Assist features will work via SMS.*

Click here to check if your handset is supported.

*SMS Charges apply.

Click on    to expand and on    to minimize the details.

Suvidha/Banking

View Transact Manage

View Account Details

View Transaction History

  • Last 2 Days
  • Last 5 Days
  • Between Two Dates

Make Funds Transfer*

  • Another Linked Citi A/c.
  • Another Citi A/c.
  • NEFT
  • IMPS - Interbank Mobile Payment Service

Make Payments*

  • Utility Bill Payments
  • Credit Card Payments
  • Demand Draft Request

Make Requests

  • Statement on E-mail
  • A/c. Linking Request
  • Order a Checkbook
  • Stop Payments
  • Duplicate Statement

Credit Cards

View Transact Manage

View Account Details

View Transaction History

  • Unbilled Transactions
  • Latest Statement
  • Previous Statement

Make Payments*

  • Utility Bill Payments

Make Requests

  • Statement on E-mail
  • Duplicate Statement
  • Click here to download the Citi Mobile App for iPhone®.
  • Click here to download the Citi Mobile App for Android.
  • Click here to download the Citi Mobile App from Nokia Store.

You can also download the Apps directly on to your smartphone by accessing App Store or Android Market.