CITI MOBILE

Citi Mobile.

Citi Mobile.

Our free mobile version of Citibank Online means you can bank from anywhere, anytime. It's the simplest way to transfer funds, pay bills, locate offers and much more.

Experience the joy of convenient banking by visiting m.citibank.co.in from your mobile device. iPhone and Android phone users can download the free Citi Mobile App from App Store / Google Play store and enjoy banking on the go.

CitiMobile

Top reasons to use Citi Mobile

  • Do more with your money on the go with the daily transaction limit of INR 2 lakhs
  • It's free, convenient and as secure as Citibank Online
  • Access your account anytime, anywhere
  • If you have a smartphone or a phone with a built-In web browser, Citi Mobile is best 3-inch bank ever!
Benefits & Features

What can I do on Citi Mobile?

Suvidha / Banking

View Transact Manage

View Account Details

View Transaction History

  • Last 2 Days
  • Last 5 Days
  • Between Two Dates

Make Funds Transfer*

  • Another Linked Citi A/c.
  • Another Citi A/c.
  • NEFT
  • IMPS - Interbank Mobile Payment Service

Make Payments*

  • Utility Bill Payments
  • Credit Card Payments
  • Demand Draft Request

Make Requests

  • Statement on E-mail
  • A/c. Linking Request
  • Order a Cheque book
  • Stop Payments
  • Duplicate Statement

Credit Cards

View Transact Manage

View Account Details

View Transaction History

  • Unbilled Transactions
  • Latest Statement
  • Previous Statement

Make Payments*

Utility Bill Payments

Make Requests

  • Statement on E-mail
  • Duplicate Statement

Security

No information is stored on your mobile phone or SIM card. So even if your phone is lost or stolen, your account is absolutely safe and cannot be compromised. In addition, you can call customer service and report your phone as stolen and we will deactivate your IPIN and issue you a fresh IPIN.

Citi Mobile offers you the same unparalleled level of security as Citibank Online.

  • Only you can login to your account with your User ID and your confidential IPIN (Internet PIN).
  • All account information is 128-bit SSL protected.
  • All Card and account numbers or other sensitive information is masked when displayed on Citi Mobile.
  • If IPIN (Internet Password) is entered incorrectly for six consecutive times, Citi Mobile will block the usage of your IPIN.
  • Please report the loss of mobile phone to the bank so that we may disable the IPIN and access to your account through Citi Mobile.
Getting Started
Citi Mobile on browser

Citi Mobile on browser

m.citibank.co.in

If you have a handset with a built-in web browser and GPRS connection, we recommend that you access Citi Mobile by following these 3 simple steps:

Click here to know what you can do on Citi Mobile.

Citi Mobile Apps

Citi Mobile Apps

If you have a smartphone with GPRS or 3G connectivity, we recommend that you download our free Citi Mobile application to enjoy a richer experience.

Click here to download Citi Mobile apps for iPhone® or Android handset.

To download Citi Mobile apps on your phone, you can follow the below process.

Click here to know if your mobile phone is supported.

Faqs

Click on    to expand and on    to minimize the details.

Citi Mobile is a mobile banking solution that allows you to access your account on Citibank Online using a mobile device. It is a convenient menu driven application where you can view account related information, transfer funds, pay bills and much more.

Using a GPRS Internet connection, you can then access the services of Citibank Online using your existing password. Hence, this is different from existing SMS based mobile services like Citi Alerts and Citi Alert On Demand.

Please visit the Citi Mobile home page to know its many features and view a demo of the solution

Currently Citibank Suvidha/Branch Banking and Credit Card account holders can use Citi Mobile.

Please ensure you have:

  • Handset with an active GPRS connection
  • An active IPIN (Internet Password) which you use on Citibank Online
  • Register your mobile number with Citibank
GPRS stands for General Packet Radio Service. It offers high-speed data services on GSM networks. GPRS lets you browse Internet, access email and connect to various other data services on your mobile phone.
You can contact your telecom service provider and request for registration and activation of GPRS for your mobile number.

You can view the list of Citi Mobile compatible handsets by clicking here (provide list of handsets). Even if your handset is not supported for downloading Citi Mobile application, you can now visit m.citibank.co.in and access Citi Mobile instantly.

In order to download Citi Mobile on your handset, you must have a registered mobile number with Citibank. You can register your mobile number with the bank in one of many ways:

  • Log into Citibank Online with your existing IPIN and update your number
  • Call CitiPhone and use your TPIN before you talk to a CitiPhone officer and update your number
An active IPIN is necessary to log into your account using Citi Mobile. In case, you do not have an active IPIN, you need to Click here to select one online instantly.
In case you want a new IPIN (first time user or forgotten your IPIN), simply go to Online Self-Select and generate a new IPIN for yourself.
Currently Citi Mobile is available for all GSM customers
Citi Mobile is available to you FREE of cost. However, please bear in mind that standard GPRS download/access rates will be applicable as per your telecom service provider for using Citi Mobile.
Yes, Citi Mobile can be accessed by visiting "m.citibank.co.in" on your mobile phones. You can also "SMS MBANK < Last 4-digits of your Debit / Credit Card > to 52484 and download the Citi Mobile application for your phone.
The Global Positioning System (GPS) is a space-based global navigation satellite system that provides location and time information in all weather, anywhere on or near the Earth, where there is an unobstructed line of sight to four or more GPS satellites. Smartphone now have GPS receiver built in which helps to detect users location and use Location based services.
  • SMS MBANK <Last 4 digits of your debit/credit card> to 52484
  • You will receive an SMS from the bank with the download URL for Citi Mobile
  • Click on the link in the message.
  • A WAP page will prompt you to enter your mobile number. Enter it and click on 'Continue'
  • You will have to accept the Citi Mobile 'End User License Agreement’ before downloading the application
  • The message 'Application Untrusted, Continue?’ will appear as this is a 3rd party software application for your phone… Choose 'Yes’ and continue.
  • You will be prompted to choose Phone Memory or Mobile Memory for installing the application. Choose as per your choice and click 'OK’
  • This will install the application automatically and the Citi Mobile icon will appear in the "Applications"/Games menu (depending on your phone model).
  • If you are not able to download the Citi Mobile application, all you have to do is type m.citibank.co.in on your phone browser and start using Citi Mobile.
The Citi Mobile download URL is only for one-time use. So in case your friend wants to use Citi Mobile, request him/her to simply visit m.citibank.co.in on their handsets or follow the standard process for downloading Citi Mobile on the handsets.
Please check your GPRS connection or contact your telecom service provider for the same. In case you still face difficulty in connecting to the download URL, kindly delete the message and request again for Citi Mobile.
The actual download time depends on the speed of GPRS connectivity offered by your mobile operator. However typically, we have seen that you can download Citi Mobile in less than a minute’s time.
This is a handset specific message, which will be seen when any 3rd party application is downloaded onto your phone. Select ‘Yes’ and continue downloading Citi Mobile. Citi Mobile is a safe and tested application that you can use on your mobile phone.
The downloaded applications are stored in a particular folder of the handset, specific to each device. Typically it should reside either in the Applications or Games folder of your phone.
You will need to re download the application on your handset. Please follow the download process and continue banking on Citi Mobile.
Click on the Citi Mobile icon in your mobile phone’s ‘Application’ folder. Type in your User id and your existing IPIN (Internet Password) to log into Citi Mobile.
At any stage, while browsing through Citi Mobile you can logout by clicking on the ‘Options’ menu button at the bottom left of the Citi Mobile screen and selecting ‘Logout’. ‘You have been successfully logged out.’ will be displayed on the screen to indicate that you have been safely logged out of Citi Mobile.
You can simply reconnect to Citi Mobile and verify your transaction history to check if the transaction has been executed
You can answer the call or read the SMS while Citi Mobile continues to run in the background. After you have finished your call, you can resume banking on Citi Mobile.
Yes, as long as you have GPRS activated on your mobile number, subject to availability of the network, you can access Citi Mobile anywhere in the country. Please keep in mind that you might be charged special roaming rates for using GPRS.
You will have to re-download Citi Mobile on your new handset. Follow the set of download instructions and log into Citi Mobile.
You can still access your account using Citi Mobile on your phone. However in case, you need to re-download Citi Mobile on a new phone device, you will need to register your new mobile number with Citibank before downloading the same.
The portfolio of services offered on Citi Mobile remains identical across all handsets. However, the appearance may differ slightly based on the mobile phone and its display interface.
Citi Mobile offers you the same unparalleled level of security as Citibank Online. Your information is 128-bit SSL encrypted. Only you can access your account, by using your Citibank card number and your confidential IPIN. We are committed to keeping your information absolutely confidential and safe.
No information is stored on your mobile phone or SIM card memory. So in case of a lost/stolen handset, no account information will be compromised. If you lose your phone, please call CitiPhone immediately and register your complaint so we can block usage of your IPIN. However, please note that when your IPIN is blocked, you will also not be able to login to Citibank Online. For the purpose of safety, we recommend that you request for a new IPIN for use on both Citibank Online and Citi Mobile.
Login to Citi Mobile is protected through the use of a confidential IPIN. However, absolutely no data gets stored on the mobile phone when using Citi Mobile. Hence, you can safely login to your account from your friend’s Citi Mobile application using your IPIN.
Similar to Citibank Online, all card numbers or sensitive information is masked so as to ensure security against shoulder surfing or leak of any information through direct observation techniques.
Any transaction request placed on your Citi Mobile will take the identical amount of time as it would on Citibank Online.
You cannot register new payees on your Citi Mobile. However once you register your new payees on Citibank Online, you are all set to make payments to them through Citi Mobile.
Currently Citi Mobile allows you to do certain transactions only for Suvidha/Banking and Credit Card account holders only.
In case you want to know more about Citi Mobile, you can call 24/7 CitiPhone. Click here to get the CitiPhone number for your corresponding city.
Please check if you have GPRS enabled on your mobile phone. If you are not sure, you will have to get in touch with your telecom service provider to check if your number is already enabled on GPRS. If not, you can choose a GPRS tariff plan that suits you and get yourself enrolled on the plan.
Some telecom service providers have different GPRS configuration settings for the WAP browser and other 3rd party java applications. You will have to get in touch with your telecom service provider to clarify if you have to make any specific configuration setting changes for your Citi Mobile java application to work.
It has been noticed that a few phone models do not support GPRS plans of certain telecom service operators for 3rd party java applications. It is best to check with your telecom service operator if the GPRS plan supports Internet access from a java application on your particular phone model. To know if your phone model is compatible with Citi Mobile, please check the list of supported phones on the Citi Mobile home page on the Citibank website.
What's New?
Higher Daily Limits

Higher Daily Limits

Meet all your high-value transaction needs with the higher daily Limits of '2 Lakhs

  • Transfer more Funds
  • Pay Credit card bills
  • Recharge Mobile and DTH connections
  • Pay all Utility bills
Instant Assist

Instant Assist

Get information about your account in one click.

Choose the service you wish to avail from the following list

Banking Account

  • Account balance.
  • Last salary credit in the bank account.
  • Nearest ATM.
  • Duplicate statement.
  • New cheque book.

Credit Card

  • Total amount due, Minimum amount due, and Payment due date.
  • Credit Card Outstanding with available credit limit.
  • Reward Points.
Instant Pay

Instant Pay

Now money transfer is just a few clicks away

You do not have to remember the complicated IMPS SMS format to transfer funds. Just add the payee once and the app will send the message in the required format for fund transfer.

  • Use Citibank Easy Bill Pay Pay your Insurance, DTH & Mobile Bills.
  • Free ATM cash withdrawals, worldwide.^ Rethink Banking.

Disclaimers:

In case you want to know more about Citi Mobile, you can call 24x7 CitiPhone.

*Bank Account Holders can transact up to INR 2 lakhs per day across all transactions on Citi Mobile.

^GPRS services may be chargeable by your service provider. Please enquire before making any changes to your plan. Changing to a different plan may not necessarily ensure proper working/ download of Citi Mobile.

**Conditions apply.

Click here to view Citi Mobile Terms and conditions.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. iPhone® is a trademark of Apple Inc.

Android is a trademark of Google Inc.

  • Click here to download the Citi Mobile App for iPhone®.
  • Click here to download the Citi Mobile App for Android.

You can also download the Apps directly on to your smartphone by accessing App Store or Google Play Store.

Basic Information

Citi Mobile is only available for customers having Domestic Savings Account, Rupee Checking Accounts or Credit Cards.

You need a mobile with an active mobile internet (GPRS / 3G) connection. Instant Pay and Instant Assist features will work via SMS.*

Click here to check if your handset is supported.

*SMS Charges apply.

Click on    to expand and on    to minimize the details.

Suvidha/Banking

View Transact Manage

View Account Details

View Transaction History

  • Last 2 Days
  • Last 5 Days
  • Between Two Dates

Make Funds Transfer*

  • Another Linked Citi A/c.
  • Another Citi A/c.
  • NEFT
  • IMPS - Interbank Mobile Payment Service

Make Payments*

  • Utility Bill Payments
  • Credit Card Payments
  • Demand Draft Request

Make Requests

  • Statement on E-mail
  • A/c. Linking Request
  • Order a Checkbook
  • Stop Payments
  • Duplicate Statement

Credit Cards

View Transact Manage

View Account Details

View Transaction History

  • Unbilled Transactions
  • Latest Statement
  • Previous Statement

Make Payments*

  • Utility Bill Payments

Make Requests

  • Statement on E-mail
  • Duplicate Statement
  • Click here to download the Citi Mobile App for iPhone®.
  • Click here to download the Citi Mobile App for Android.
  • Click here to download the Citi Mobile App from Nokia Store.

You can also download the Apps directly on to your smartphone by accessing App Store or Android Market.