ONLINE FUNDS TRANSFER

Immediate Payment Service (IMPS) is an instant, interbank (similar to NEFT) electronic fund transfer service. Using IMPS, funds can be transferred real-time, within seconds round the clock, including Sundays and Bank Holidays. IMPS fund transfers can be initiated from Citibank Online Banking, Citi Mobile and Citi ATMs.

All Citibank domestic bank account holders who have registered mobile numbers can send and receive money using IMPS. Money can be sent via Citi Mobile, Citibank Online Banking or even Citibank ATMs.

Beneficiary’s Account number and IFS Code of the Beneficiary’s Bank are required for IMPS funds transfer.

All IMPS transactions using A/C No. & IFSC Code executed through Citibank Online, Citi Mobile and/or Citibank ATMs have a combined daily limit of INR 5,00,000.

You will get a confirmation SMS on your registered mobile number which informs you of the debit in your account.

You will get a confirmation SMS on your registered mobile number which informs you of the credit in your account.

Immediate Payment Service (IMPS) is an instant, interbank (similar to NEFT) electronic fund transfer service that can be initiated through mobile phones or online. The beneficiary details required for sending money are Account number and IFSC code and the transaction will get declined in case any one of these two identifiers is erroneous. If funds are credited to incorrect / unintended beneficiary, then the customer is requested to co-ordinate with the beneficiary bank for refund.

IMPS is a 24x7 service. IMPS transactions can be sent and received at any time and any day. There are no timing or holiday restrictions on IMPS remittances.

The funds will be returned immediately for unsuccessful transactions. There might be cases where status of the transaction cannot be determined immediately. In case of timeout transaction the beneficiary’s bank will give the credit to beneficiary on T+2 working day.

In cases where the beneficiary bank is not able to credit the account, they would return the funds to the remitter bank for refund to the customer account which usually takes 5 working days. If you have not received the funds within 5 working days, please contact us to raise a complaint.

The funds received through IMPS can be used immediately upon credit.

IMPS facility is offered by all IMPS live member banks. Click here to access an updated list of all banks offering this facility.

No. Deposit and withdrawal of money cannot be done using IMPS.

There are no charges for sending or receiving funds using IMPS.

There are no subscription charges. IMPS can be availed free of charge. SMS and GPRS charges for using the service via the mobile phone apply.

IMPS being a real-time fund transfer mechanism, there are could be network issues sometimes. We would request you to try again.

This means that the IMPS transaction was successful. You can check with your beneficiary, if he or she has received the funds. If the beneficiary has not received the funds and if your account is debited, then please wait for 24 hours for the funds to be reversed. If the funds are not reversed within 24 hours then raise a complaint with the bank.

On Citibank online, an additional feature is available with the name ‘Payee Check’ in the left menu of the banking tab. Customer can click on the option and enter the beneficiary account number and IFSC as required on the page. On clicking ‘Check Payee’, the beneficiary name will be displayed.

The name of the beneficiary is received from the beneficiary bank basis the account number and IFSC which is routed through NPCI.

Customer can only perform the beneficiary name check 5 times a day from each of his accounts.

No, Payee Check is an independent feature and has no connection with the fund transfer. The fund transfer is dependent on the beneficiary account number and IFSC entered during Payee addition.

The feature will be dependent on the beneficiary’s bank. Only in case the bank is live with the Name Check feature on IMPS with NPCI, the name will be displayed.

Unified Payments Interface (UPI) is an instant payment system which is built over the IMPS infrastructure and allows you to instantly transfer money between two bank accounts using any of the two mechanisms mentioned below:

• Send money directly to a bank account using the beneficiary’s Virtual ID or their Bank Account Number & IFSC
• Request money from the Virtual ID of the payer (payer needs to approve)

A Virtual ID is an identifier which you create and link to any of your bank accounts to make secure UPI payments. The unique ID can be “username@bankname” which is easy to remember, eg. in case of Citibank, the Virtual ID may look like arun.kumar@citi or arun.kumar@citigold

Citibank India customers having Savings and Current accounts can register their bank accounts for UPI.

UPI provides additional benefits over IMPS such as:

• Send money via Virtual ID, hence no need to remember beneficiary account number / IFSC
• Request money from others
• Make merchant payments
• Interoperability i.e. register any bank account in any UPI app for making payments
• Every transaction is “1-click 2-factor” authenticated

Presently, the limit for Citi customers using UPI is INR 100,000 per account per day for debit transactions. This limit is a sub-set of the IMPS transaction limit of INR 5,00,000 per account per day for debit transactions. Only 10 debit and 200 credit transactions are allowed per account per day. Credit limits are subject to changes at NPCI.

You can use your Citibank Account to transact using UPI in the below two ways:

• By accessing the Citi Mobile App and creating your @citi OR @citigold Virtual ID
• By enrolling your Citibank savings or current account for UPI on BHIM or any 3rd Party UPI App

Yes, UPI transactions need to be authenticated using:

• Your Citi Mobile User ID and IPIN on the Citi Mobile App
• A UPI-PIN (ATM PIN in case of Citibank) on BHIM and other 3rd party Apps

UPI-PIN (UPI Personal Identification Number) is a 4-6 digit pass code you enter to authorize payments on BHIM and other 3rd party UPI apps. For Citibank customers, ATM PIN of their debit card will be the UPI PIN when transacting through their Citibank account on BHIM or other UPI apps. Citibank debit card ATM PIN can be changed / reset only via Citibank Online or Citi ATMs. Any change made to UPI PIN doesn’t impact your Citibank debit card PIN.

Note: Please do not share your ATM PIN with anyone. BHIM and other 3rd party UPI apps do not store or read your ATM PIN details and your bank's customer support will never ask for it.

The ATM PIN will be blocked if incorrect PIN is keyed in consecutively 3 times and will be reset automatically after 24 hours. Please remember, you will not be able to use your ATM PIN for all transactions across channels during this “24 hour” period.

Not necessarily. If the beneficiary is not live on UPI, you can still transfer funds to their account via Account number/IFSC combination or their mobile number + MMID combination if that beneficiary bank is live on IMPS or UPI network. If the beneficiary is registered on UPI, you can transfer funds to his account via Virtual ID as well.

For sending money, you require at least one of the following details:

• Virtual ID (if the beneficiary is registered on UPI)
• Account number + IFSC combination
• Aadhar number
• Mobile number + MMID

For requesting money from others, you only require the beneficiary virtual ID.

UPI provides for real time reversals for declines and amount would be transferred back to the payer account immediately.

Click here to access an updated list of all banks offering UPI.

All Citi customers will get SMS and Email notifications on their registered device for every successful transaction.

There are no charges for sending or receiving funds using UPI.

No.

No, UPI can only be used for domestic transactions.

UPI adheres to 2 factor authentication as per the guidelines issued by the RBI. If you lose your SIM card/mobile, the other person would still need to know your UPI-PIN/Citi Mobile IPIN.

UPI provides for real time reversals for technical declines and amount would be transferred back to the payer account immediately.

Unlike wallets, UPI is an account to account funds transfer and hence money need not be loaded into any account for initiating payments. Daily transaction of INR 100,000 per account per day for Citi customers is much more than daily limit of wallets. Wallets, unlike UPI, are not interoperable i.e. you cannot transfer money from one wallet to another. In UPI, you can register your account on 3rd party UPI apps and make payments to any savings account via virtual payment address, account number + IFSC combination, Aadhar number or mobile number + MMID combination.

Yes, one can use more than one UPI application on the same mobile and link your Citibank accounts for the purpose of transacting via UPI.

Yes, Citibank issues only 1 @citi Virtual ID for each Citi account. You can choose to enroll one or both the accounts for UPI by accessing the UPI Settings Menu from the icon at the top-right corner of the UPI home screen, selecting ‘Add another account’ and creating a new Virtual address for each of the bank account linked to your Citi Mobile User ID. If more than one account has been enabled for UPI, at the time of performing a transaction, you can choose any Virtual address to make payment from / request payment to the account linked to that Virtual Address. At the time of Virtual ID creation, only Citigold account holders are issued 2 Virtual addresses with the same identifier, one with @citi handle and another with @citigold handle.

Go to BHIM UPI section on the Citi Mobile App and click on ‘Transaction History’ to view all your UPI transactions of past 90 days. You can also view these transactions in your bank account statement.

Yes, you can change your Citi Virtual Address by following the below steps:

Step 1: Go to UPI Settings Menu on the Citi Mobile App from icon at the top-right corner of the UPI home screen.

Step 2: Select ‘Manage Your Virtual ID’.

Step 3: In the next screen click ‘Change this Virtual ID’ displayed below the Virtual ID you wish to change.

Step 4: Choose the new Virtual ID on the next screen and confirm.

Please note: You can change a Citi Virtual Address only once during the entire lifecycle of your bank account. Once changed, your old Virtual address will be blocked from the UPI Eco-system and no transactions to and from this Virtual address will be allowed.

Yes, you can deactivate your Citi Virtual Address by following the below steps:

Step 1: Go to UPI Settings Menu on the Citi Mobile App from icon at the top-right corner of the UPI home screen.

Step 2: Select ‘Manage Your Virtual ID’.

Step 3: Turn off the green switch displayed on the right side of the Virtual ID you wish to deactivate.

Please note: Once deactivated, no transactions to and from this Virtual address will be allowed. You can re-activate this Virtual Address by turning the red switch on again. You will not be able to deactivate a re-activated Virtual ID for a period of 24 hours.

Yes, you can block any Virtual Address from which you have received a fund collect request by following the below steps:

Step 1: Go to UPI Settings Menu on the Citi Mobile App from icon at the top-right corner of the UPI home screen.

Step 2: Select ‘Manage Other Virtual IDs’.

Step 3: Turn off the green switch displayed on the right side of the Virtual ID you wish to block.

Yes, Joint Account member will be able to create their own Virtual ID by accessing Citi Mobile using separate credentials.

No, at present, BHIM UPI service is only available for bank accounts.

A UPI mandate allows authorization of a one-time payment to be debited in the future. The customer may authorize a mandate using IPIN (Citi Mobile) / ATM PIN (3rd Party UPI App) and the amount will get earmarked in customer’s account.

Presently, UPI mandates only support “one-time” payments by earmarking the amount to be paid to / requested by the beneficiary.

UPI mandate creation process will be an online process and customer should authorize the mandate using his/her IPIN / ATM PIN on the UPI application. The UPI mandate will be created immediately after authorization.

Note: Please do not share your ATM PIN with anyone. BHIM and other third party UPI apps do not store or read your ATM PIN details and your bank's customer support will never ask for it.

Yes, a UPI mandate can be created & processed instantly.

In case the mandate request is not approved / authorized, it will expire (on the date of expiry) and the mandate will not be created.

Currently the maximum period allowed for mandate creation is 90 days.

Currently the maximum limit for UPI mandate is INR 100,000, which is a part of the customer’s daily UPI limit. Only for mandates created for participating in IPOs and RDS, a transaction limit of INR 500,000 per transaction is applicable.

Yes, the bank will inform the customer on the earmarked amount via an SMS and an Email.

No, UPI mandates may only be created against a UPI ID.

Yes, a UPI mandate may be created by scanning the mandate creation QR Code provided by the beneficiary and approving the mandate creation using your IPIN / APIN. This will earmark funds in your account and the beneficiary will be notified immediately about the mandate creation.

The status of UPI mandate may be viewed under the ‘Active mandates’ section of any UPI App.

No, registering your account for UPI is mandatory for creating a UPI mandate.

In case the customer changes / disables the UPI ID after creating the UPI mandate, the mandate will be executed against the old UPI ID, which was used at the time of mandate creation.

The UPI application will not allow the customer to de-register from the App in case there are any active mandates.

In case of insufficient balance in your account, the transaction will be declined by the bank and no mandate will be created.

Presently, there are no charges for UPI mandate creation.

Yes, any number of UPI mandates may be created on a single UPI ID.

In case the UPI mandate expires, the amount earmarked by the bank at the time of mandate creation will be unblocked at an immediate effect.

You can only revoke a P2P (peer-to-peer) mandate. For revoking any mandate created to pay a merchant / IPO, please contact the respective merchant for initiating the revocation. Funds can only be unblocked in your account once the merchant / IPO entity confirms revocation.

In case of a successful revoke, the earmarked amount will be immediately unblocked by Citibank.

The funds of the customer will be unblocked in case the mandate is revoked or in case the mandate is executed for any amount less than the total earmarked amount (in this case the residual amount shall be unblocked). Also in case of non-execution of the mandate between the start date and the end date, the amount will be unblocked.

Execution of a mandate is the process of debiting the customer’s account and crediting the beneficiary’s account as per the rules specified at the time of mandate creation.

mandate can be executed by the beneficiary at any time during the mandate validity period as specified during the mandate creation.

Yes, even if the customer deletes the UPI App, the mandate will be executed between the execution timeline.

The daily limit for UPI is Rs. 100,000. However, for specific verified merchants and IPO transactions, a customer can transfer upto Rs. 200,000 per transaction.

Yes customers transferring on UPI for the first time or using Citi Mobile application for the first time, can only transact upto Rs 5000. Post the first successful transaction, the customer will be in a cool-off period of 24 hours.

A cool-off period is the duration of 24 hours which starts after the first successful transaction. The customer is allowed to transact for a cumulative amount of upto Rs. 5000 including the first transaction. Transactions above the cumulative limit of Rs. 5000 will be declined during the 24 hours cool-off.

Post completion of your transaction, status can be checked in the UPI app which was used for transfer of funds. In case of Citi Mobile app it will be available in the ‘Transaction History’ section.

The status of the transaction can be viewed under the Transaction History section of UPI app used for transacting.

UPI credits are instant. Sometimes this takes longer than intended. The latest status of the transaction will be auto updated and will be available under the ‘Transaction History’ tab. You may also choose to raise a dispute on the UPI app if deemed necessary.

In case of failures, money will be refunded back to your account. Sometimes this takes longer than intended. If you do not receive the refund within 24 hours, you can raise a dispute on Citi Mobile app via the ODR facility.

Online Dispute Resolution (ODR) is a facility given to customers to raise disputes for UPI transactions and track their status to closure.

Yes. You can raise a dispute on Citi Mobile app by following the below steps:

Step 1: Login to Citi Mobile app and go to ‘BHIM UPI’ section.

Step 2: Click on the ‘Transaction History’ sub-tab to view all your UPI transactions of last 90 days.

Step 3: Select the transaction and click ‘Raise Dispute’.

Step 4: Choose the reason/option for raising a dispute on the next screen and confirm.

Please note: You can track the current status of the dispute raised under the ‘Transaction History’ tab and the status is auto-updated once the dispute is resolved. The status of dispute will be updated on the app based on the response/confirmation from NPCI.Online dispute can be raised for transactions performed in the last 60 days.

Dispute can be raised in the following scenarios:

• Transaction is showing as successful, but the beneficiary account is not credited.
• Transaction is successful but the merchant did not render goods/service.
• Transaction failed but the amount deducted is not yet reversed.
• Transaction is cancelled or a refund has been requested but the credit is not yet received.