CITIALERT

CitiAlert is an Internet-based notification system that you can use to keep up-to-date with your account information. You can receive these alerts as an SMS or as E-mail. You can control the frequency of these messages. You can choose to receive these messages:

• Periodically, such as, once week or once a day
• As an event occurs. You can choose to receive a reminder messages for bill payment or status of any account activity.

You would need to register for the service, which is a one-time process. You can now set alerts for your account, choosing their content periodically. You can subscribe or unsubscribe for any alert anytime.

You can use any on the following channels to register for CitiAlert:

• Citibank Online
• 24-Hr. CitiPhone Priority Service Numbers
• Physical form submission
• Citibank Online registration process:
• Log on to Citibank Online
• Select the option to 'Register for CitiAlert' present under the 'Customer Service'. After completing the registration process, you can go to your personalized alerts page, 'My Alert', where all the alerts that you have registered for are listed.

CitiPhone registration process:

• Call 24-Hr. CitiPhone Priority Service Numbers
• Use your TPIN to begin the registration process for CitiAlert. The CitiPhone Officer would record your requests for particular alerts and set up your profile as per your instructions.

Registration by Physical form submission:

• Visit any Citibank branch or an ATM and pick up a CitiAlert registration form
• Fill it out indicating the alerts you would like to receive and send it to the indicated address
• Once your registration has been updated on our systems, an IPIN (Internet Password) will be sent to you, which you can use to manage your alerts.

Yes, you can access this service through any mobile phone.

It simply means that the event for which you have set up the alert has taken place and the CitiAlert for the same has been generated to be sent out to you as SMS or E-mail, as indicated by you. Some of the triggers are processed in a batch mode and hence you may be sent the message after a certain time lag. For the first instance the alert will be sent to you as and when the event is triggered. Subsequently it will be sent based on the frequency you have selected.

In case of SMS alerts, you will receive a text message which you will able to view like any other message. In case of E-mail alert, you will be able to see the sent alert whenever you login to your E-mail account.

You can select the frequency for certain alerts. You can decide to receive these messages:

Periodically

• Once a day - message is sent only once a day regardless of the number of times the alert is triggered in a day
• Once a week - message is sent only once a week regardless of the number of times the alert is triggered in a week
• Once a month - message is sent only once a month regardless of the number of times the alert is triggered in a month.

As event

For certain Alerts you will be alerted every time a particular event occurs, e.g., salary being credited.

Yes, definitely.

Most cellular operators in India do not charge customers for receiving messages (terminating on the handset) on the mobile phone. Please check with your cellular operator for more information.

No, the alert will be delivered to your registered E-mail address.

All Citibank customers can avail of this service.