SMS Banking

SMS Banking.

A Lady checking the SMS Received from Citibank

SMS Banking Service

Your Citibank account and Credit Card information is just an SMS away.

All you need is a Citibank Debit or Credit card number and the registered mobile number. (No separate registration required)
SMS Banking allows you to check your bank account balance, get One-time password (OTP), check Reward Points, request for a cheque book, etc.
Just SMS the corresponding keyword (table below) to 52484 or +91 9880752484 and get the details.

Top reasons to use SMS Banking

Allows you to request and receive banking information on your mobile phone anytime and anywhere
It's easy and no separate registration required for SMS banking
It requires only the SMS facility in your phone

Benefits & Features

How to get notifications/alerts related to banking via SMS banking

Request	Information	Message format	Example
Balance enquiry	To obtain the latest balance in your Citibank account	BAL<space>Last 4 digits of your debit card number	BAL 1234
Latest Salary Credit	To obtain the latest Salary Credit in your Citibank account	SAL<space>Last 4 digits of your debit card number	SAL 1234
Nearest ATM Location	To obtain the location of the nearest Citibank ATM(s)	ATM<space>Location	ATM Mulund Or ATM Noida
Duplicate account statement (only 1 request per day allowed)	To obtain a duplicate monthly statement. This will be delivered to your Email or to your mailing address as per your existing preference	DUPSTAT<space>Last 4 digits of your debit card number	DUPSTAT 1234
Cheque book Request (only 1 request per day allowed)	To obtain a new cheque book. A new cheque book with 50 leafs would be dispatched to your mailing address.	CHQBOOK<space>Last 4 digits of your debit card number	CHQBOOK 1234
One time Password (OTP)	To obtain an OTP for online transaction using your Debit card	OTP<space>Last 4 digits of your debit card number	OTP 1234
Rewards Redemption	To redeem the reward points available on your debit card	REDEEM<space>Last 4 digits of your debit card number	REDEEM 1234

How to get notifications/alerts related to credit cards via SMS banking

Request	Information	Message format	Example
One time Password (OTP)	To obtain an OTP for online transaction using your Credit card	OTP<space>Last 4 digits of your credit card number	OTP 1234
Rewards points on your Credit Card	To obtain the latest rewards points available on your Credit card	REWARDS<space>Last 4 digits of your credit card number	REWARDS 1234
Outstanding Balance and available credit limit	To obtain the latest outstanding balance on your credit card along with available credit and cash limits	CARDBAL<space>Last 4 digits of your credit card number	CARDBAL 1234
Latest statement billed amount, Minimum amount due and Payment due date	To obtain the latest statement billed amount along with your minimum amount and payment due date	STMT<space>Last 4 digits of your credit card number	STMT 1234
IOC authorized outlet	To know about the authorized IOC outlet(s) at a location.	IOC<space>area PIN Code.	IOC 123456

Getting Started

Instant Assistance on your transaction enquiries

Instant Assist is a fast and simple feature on your Citi Mobile App to do enquiry transaction for Banking Account / Credit Card via SMS.

Instant Assist on Citi Mobile provides you with a list of enquiry transactions you can make. All you need to do is choose the enquiry transaction you wish to make, enter the last 4 digits of the your debit card and click on send SMS. The Citi Mobile App sends an SMS in the required format from your phone.

Step 1

Ensure your mobile number is updated with us to access SMS Banking. For registering your mobile number with us please login to Citibank Online or call Citiphones.

Step 2:

Place a request through SMS by sending the corresponding keyword followed by a space and the last four digits of your Debit / Credit Card number. For instance, if you want to fetch the payment due date on your Credit Card and if the last four digits of your Credit Card number are 8656, the content of the SMS to 52484/+919880752484 should be STMT 8656.

Step 3:

You will get the information instantly back on your mobile via SMS.

Citibank offers the SMS Banking service free of charge to all customers. However, any SMS to 52484/+919880752484 may be charged by your mobile operator. Please contact your mobile operator for details of SMS charges.

Faqs

Click on to expand and on to minimize the details.

What do I need to access account/card information using SMS Banking?

To use SMS Banking service, you need:

A Citibank Debit or Credit Card number
A Mobile number registered with Citibank

How do I access account information through SMS Banking?

Step 1: Ensure your mobile number is updated with us to access SMS banking. For registering your mobile number with us please login to Citibank Online or call CitiPhones.

Step 2: Place a request through SMS by sending the corresponding keyword followed by a space and the last four digits of your Debit / Credit Card number. For instance, if you want to fetch the payment due date on your Credit Card and if the last four digits of your Credit Card number are 8656, the content of the SMS to 52484/+919880752484 should be STMT 8656.

Step 3: You will get the information instantly back on your mobile via SMS.

What are the charges for using SMS Banking service?

What Citi service are available to me as part of SMS Banking?

Bank Account Holders

Account Balance.
Last Salary Credit.
New cheque book Request.
Duplicate Statement Request.

Credit Card Holders

Credit Card Statement.
Credit Card outstanding with available Credit limit.
Fetch Reward Points.

Note: Only one request for duplicate statement and a new cheque book can be made in a day.

After sending the SMS along with the last 4-digits of Debit / Credit Card, I get an error stating "We are unable to process your request as the combination of your mobile number and the card number entered by you is incorrect." What should I do now?

Please ensure you are requesting for this service from a mobile number which is updated with Citibank. This service is not available to Citibank customers who are trying from a non-registered mobile number. Also please ensure that the last 4-digits of the Debit / Credit Card that you provided as input belong to an account that is mapped to the mobile number from which you placed your request. For eg., If your Card number is 5520 XXXX XXXX 9023, you will have to SMS the corresponding keyword followed by a space and then followed by 9023.

What happens if my phone is lost or stolen?

There is no risk to your bank account even if your phone is lost or stolen.

What are the mobile handsets through which I can access SMS Banking?

SMS Banking is not handset dependent. It is available on all standard handsets.