Credit Card Terms and Conditions

General Terms and Conditions

In these Terms and Conditions, the following terms shall have the following meanings:

• "24-Hour Helpline” shall mean the AxisPhone helpline, available 24/7.
• "Bank” shall mean Axis Bank.
• "Credit Card" shall mean an unexpired Citi branded Credit Card issued in India.
• "Cardmember" shall mean the holder of a Credit Card.
• "Dial/Click an EMI" shall mean a product wherein purchase(s) above Rs 2500 are converted before the payment due date; into equal installments at a rate as communicated at the time of availing the product via phone or the Citi website
• "Initial Interest” shall mean the interest on the loan amount from the date of loan booking to the immediate card statement billing date
• "Loan Tenure” shall mean the period for which loan amount is availed for and shall not include the days for which the initial interest amount will be billed
• "EMI” shall mean Equated Monthly Installments calculated based on the loan amount, interest rate and tenure. This will include both principal and interest components and the number of such EMIs will be equal to Loan Tenure.

Illustrative example for Loan Tenure:

For an EMI conversion done on 10th March for a tenure of 12 months, with immediate billing date falling on 25th March, “Initial interest” shall be levied for 15 days and “Loan Tenure” shall commence post 25th March, for a period of 12 months excluding the initial interest period.

The present Terms and Conditions are to be read in conjunction with, and not in derogation of, the detailed Cardmember Terms and Conditions and nothing contained herein shall prejudice or affect the terms and conditions of the detailed Cardmember Terms and Conditions.

Unless otherwise specified, the words and expressions used herein shall have the same meaning as in the detailed Cardmember Terms and Conditions.

Billing and repayment

For Dial/Click - an EMI, the purchase amount will be reversed /credited to your credit card upon settlement & successful transaction conversion. The initial interest amount shall be billed on the immediate billing date of the credit card that falls post the date of transaction conversion into EMI facility under this Program.

The initial interest amount for the immediate billing date and EMI amount in subsequent billing date shall be included as a part of the minimum amount due appearing in the Cardmember's monthly Credit Card Statement. If the minimum amount due is unpaid, Charges shall be levied on such outstanding (including but not limited to the initial interest amount or EMI as above), as communicated in the Credit Card Most Important Terms & Conditions (MITC).

The Credit Limit on the Credit Card shall be blocked to the extent of the purchase transaction amount. The Credit Limit will be released as and when the EMI is billed and paid for in subsequent months.

A maximum of ten concurrent transactions are permitted to be converted into Click/ Dial-an-EMI, on each Primary Credit Card, at any point of time.

Interest Calculation Methodology on EMI products

Interest rates as communicated at the time of availing of the product(s) shall be levied/ applicable.

The initial interest amount shall be computed from the conversion date to the immediate billing date for the Credit Card. For all installments billed subsequently, the interest shall be computed on monthly rests and the installments shall be debited to the Credit Card on the date of each monthly bill.

The initial interest amount shall be computed on the loan amount and the interest component of the Equated Monthly Installment (EMI) is calculated only on the unpaid balance of your loan as illustrated below:

Calculation of Initial Interest Amount:

Loan Amount x ROI% x (number of days applicable/365 or 366 days)

Where 'number of days applicable' will be actual days from the loan booking/conversion date to the first billing date of the Credit Card for the initial interest amount

[ROI = Rate of Interest as communicated at the time of availing of the product]

As a result of the computation above, it is possible that the initial interest may be different from that communicated to you at the time of loan booking, depending on the loan activation date.

Illustrative example for computation of Initial interest amount:

For loan amount of Rs 1,00,000 with date of conversion as 1st March at a rate of interest of 24% against a tenure of 24 months, with first billing date falling on 25th March,

Initial interest amount will be =1,00,000 *24%*24/365 = Rs 1578

This will be billed as part of the Minimum amount due in the statement dated 25th March

Calculation of Interest component of EMI:

Outstanding Loan Principal * ROI% * 1/12

[ROI = Rate of Interest as communicated at the time of availing of the product]

The Bank reserves the right to modify all interest from time to time, at its sole discretion with prior notice or in the event of any changes in the interest rate made by the Reserve Bank of India

Other Charges

A one-time transaction fee as mentioned below shall be charged for every Dial/Click an EMI product facility. This amount shall be billed to the monthly card statement on the date when the Dial/Click an EMI product is deemed to be availed as mentioned herein above and will be included as a part of the minimum amount due in the month of initial interest amount billing.

The transaction fee shall be 2.5% of the converted purchase amount or Rs 200 (whichever is higher).

Finance Charges on Card balances

We will charge the interest rate and /or fees as disclosed at the date of availing the installment loan which shall be applicable during its entire term and no additional fees and interest will be charged for this Installment loan, ONLY if you pay in full the Total Amount Due of your Statement of Account by the Payment Due Date every month until you have paid all installments. However, if you pay (or had paid) an amount that is:

a) equal to or greater than the Minimum Amount Due but less than the Total Amount Due indicated in your current (or previous) Statement of Account, the billed Monthly Initial Interest or Installment Due, as applicable in your current Statement of Account will be subject to the prevailing monthly retail Interest charge from Statement Date to one day before payment date. Interest will be compounded on a monthly basis.

b) less than the Minimum Amount Due as reflected in your current (or previous) monthly Statement of Account, the Monthly Installment Due will be subject to the prevailing monthly retail interest charge from Statement Date to one day before payment date and additionally any unpaid portion of the Monthly Installment Due will also be subject to the prevailing monthly retail interest charge from the payment date to the next statement date. Usual Late Charges will also apply, and your credit records will reflect payment delinquency. The above is subject to the terms of Cardmember Agreement governing your Credit Card account, which currently is 3.75% per month (i.e. 45% annualized). The prevailing interest rate is available at www.citibank/

Illustrative Example for Revolver Interest Calculation:

Assuming, that a Card Member has paid only partially for the February outstanding, and the statement is generated on 17th March for ₹4500 (including interest from the date of transaction). Card Member makes a payment of ₹3000 on 25th March, and a purchase for ₹1000 on 30th March. No further payment is made on the card till 17th April (i.e. next statement date). Assuming an interest rate of 45.00% per annum on the Card, interest will be levied as follows:

Statement Date	17-03-2021
Payment Due Date	09-04-2021
Billed Installments (INR)	2,000.00
Principal Portion (INR)	1,100.00
Interest Portion (INR)	900.00
Other Balances (including interest and taxes)	2,500.00
Total Amount Due (INR)	4,500.00
Minimum Amount Due (INR)	2,125.00
Payment made on Mar 25 (INR)	3,000.00
Transaction on Mar 30th	1,000.00
APR rate as set out in the Statement of Account (per annum)	45.00%
[A] Interest charged for period 18th Mar - 24th Mar (7 days) on INR 4500	38.84
[B] Interest charged for period 25th Mar - 29th Mar (5 days) on INR 1500	9.25
[C] Interest charged for period 30th Mar - 17th Apr (19 days) on INR 2500	58.56
Total interest charged in Apr 17 Statement (INR)	106.64
[A] + [B] +[C]

Loan Pre-payment process and related charges

The Dial/Click an EMI product can be pre-closed by calling the 24-Hour Helpline.. Any payment made into the Credit Card account over and above the initial interest amount or EMI shall not be deemed to be payment towards the amount availed under Dial/Click an EMI and shall not be deemed as closure of the said facility. In the event of a transaction being partially or fully cancelled/disputed, the EMI facility availed on it will continue, unless a pre-closure request is made by the customer.

Any pre-closure of Dial/Click an EMI shall attract Prepayment charges at the rate of 3% on the outstanding principal amount. The Bank reserves the right to revise the prepayment charges at its discretion, with prior notice via email/letter and such revised charges shall be binding on the Cardmember.

Once the Dial/Click an EMI is pre-closed, for any reason, all outstanding including but not limited to the principal outstanding, pre-closure charge and the interest on the loan for the actual number of days till closure ( i.e. from the last billing date till the date of closure) shall be debited to the Credit Card. As a part of the Credit Card account, this balance will now attract all the charges including finance charges at the Credit Card rate of interest which currently is 3.75% per month (i.e. 45% annualized). The applicable interest rate shall be mentioned in the monthly statement.

Loan Pre-closure due to non-payment

In the event the Credit Card is blocked or closed prior to the completion of loan tenure, loan initial interest amount and/or EMI(s) will still continue to be billed in the monthly statement and shall be included as a part of the minimum amount due. However, in the event the Credit Card remains past due for more than 180 days, the Dial/Click an EMI shall be pre-closed as stated in the paragraph above on “Loan Pre-closure due to non-payment”

Loans on credit cards blocked/ closed by the bank

In the event the Credit Card is blocked or closed prior to the completion of loan tenure, loan initial interest amount and/or EMI(s) will still continue to be billed in the monthly statement and shall be included as a part of the minimum amount due. However, in the event the credit card remains past due for more than 180 days, the Dial/Click an EMI shall be pre-closed as stated in the paragraph above on “Loan Pre-closure due to non-payment”.

Other Terms and Conditions

Credit Card transactions converted to EMI via any Bank channel or Merchant will not be eligible for reward points.

Final approval of Dial/Click an EMI product facility shall be at the sole discretion of the Bank and is subject to the performance on the Credit Card.

Goods and Services Tax (GST) as notified by the Government of India, is applicable on the initial interest amount, interest component of the EMI, all fees and other charges and is subject to change as per relevant regulations of the Government of India.

Per extant Reserve Bank of India (RBI) guideline, no advances should be granted by banks for purchase of gold in any form, including primary gold, gold bullion, gold jewellery, gold coins, units of gold Exchange Traded Funds (ETF) and units of gold Mutual Funds. Accordingly, conversion of such transaction into an Equated Monthly Installment (EMI) scheme is prohibited.

The Bank may tie up with credit bureaus authorized by RBI and will share credit information including but not limited to installment loans taken on Credit Card. Loans taken over and above the credit line will be included in the representation of credit limit as part of bureau reporting on a monthly basis.

Please see below illustrative example of Special Mention Account (SMA)/ Non Performing Asset (NPA) classification methodology

Illustrative example

If due date of a credit card account is March 31, 2021, and full dues are not received before the Bank runs the day-end process for this date, the date of overdue shall be March 31, 2021. If it continues to remain overdue, then this card account shall get tagged as SMA-1 upon running day-end process on April 30, 2021 i.e. upon completion of 30 days of being continuously overdue. Accordingly, the date of SMA-1 classification for that card account shall be April 30, 2021.

Similarly, if the card account continues to remain overdue, it shall get tagged as SMA-2 upon running day-end process on May 30, 2021 and if continues to remain overdue further, it shall get classified as NPA upon running day-end process on June 29, 2021.

Due Date: March 31, 2021

Overdue Days	Date of Classification	Classification Status*
NA	March 30, 2021	Standard
1	March 31, 2021	SMA 0
31	Apr 30, 2021	SMA 1
61	May 30, 2021	SMA 2
91	June 29, 2021	NPA

*Classification status tracking will depend on the type of facility being extended, for e.g. SMA 0 classification is not applicable for revolving facilities, and will be tracked for SMA 1 onwards.

Nothing contained herein should be construed as an obligation on the Bank to offer the above-mentioned products. The Bank reserves the right at any time, with previous notice, to add, alter, modify, change or vary all or any of these terms and conditions or to replace wholly.

All Information in this communication is correct at the time of printing/publishing
(Version: GCG/Cards/Dial-Click an EMI T&Cs/11-22)

General Terms and Conditions

In these Terms and Conditions, the following terms shall have the following meanings:

• "24-Hour Helpline” shall mean the AxisPhone helpline, available 24/7.
• "Bank” shall mean Axis Bank.
• "Credit Card" shall mean an unexpired Citi branded Credit Card ( issued in India.
• "Cardmember" shall mean the holder of a Credit Card.
• "Dial/Click an EMI" shall mean a product wherein purchase(s) above Rs 2500 are converted before the payment due date; into equal installments at a rate as communicated at the time of availing the product via phone or the Citi website.
• "Initial Interest" shall mean the interest on the loan amount from the date of loan booking to the immediate card statement billing date
• "Loan Tenure" shall mean the period for which loan amount is availed for and shall not include the days for which the initial interest amount will be billed
• "EMI" shall mean Equated Monthly Installments calculated based on the loan amount, interest rate and tenure. This will include both principal and interest components and the number of such EMIs will be equal to Loan Tenure.

Illustrative example for Loan Tenure:

For an EMI conversion done on 10th March for a tenure of 12 months, with immediate billing date falling on 25th March, “Initial interest” shall be levied for 15 days and “Loan Tenure” shall commence post 25th March, for a period of 12 months excluding the initial interest period.

The present Terms and Conditions are to be read in conjunction with, and not in derogation of, the detailed Cardmember Terms and Conditions and nothing contained herein shall prejudice or affect the terms and conditions of the detailed Cardmember Terms and Conditions.

Unless otherwise specified, the words and expressions used herein shall have the same meaning as in the detailed Cardmember Terms and Conditions.

Billing and repayment

For Dial/Click – an EMI, the purchase amount will be reversed /credited to your Credit Card upon settlement & successful transaction conversion. The initial interest amount shall be billed on the immediate billing date of the Credit Card that falls post the date of transaction conversion into EMI facility under this Program.

The initial interest amount for the immediate billing date and EMI amount in subsequent billing date shall be included as a part of the minimum amount due appearing in the Cardmember’s monthly Credit Card Statement. If the minimum amount due is unpaid, Charges shall be levied on such outstanding (including but not limited to the initial interest amount or EMI as above), as communicated in the Credit Card Most Important Terms & Conditions (MITC).

The Credit Limit on the Credit Card shall be blocked to the extent of the purchase transaction amount. The Credit Limit will be released as and when the EMI is billed and paid for in subsequent months.

A maximum of ten concurrent transactions are permitted to be converted into Click/ Dial-an-EMI, on each Primary Credit Card, at any point of time.

Interest Calculation Methodology on EMI products

Interest rates as communicated at the time of availing of the product(s) shall be levied/ applicable

The initial interest amount shall be computed from the conversion date to the immediate billing date for the Credit Card. For all installments billed subsequently, the interest shall be computed on monthly rests and the installments shall be debited to the Credit Card on the date of each monthly bill.

The initial interest amount shall be computed on the loan amount and the interest component of the Equated Monthly Installment (EMI) is calculated only on the unpaid balance of your loan as illustrated below:

Calculation of Initial Interest Amount:

Loan Amount x ROI% x (number of days applicable/365 or 366 days)

Where ‘number of days applicable’ will be actual days from the loan booking/conversion date to the first billing date of the Credit Card for the initial interest amount

[ROI = Rate of Interest as communicated at the time of availing of the product]

As a result of the computation above, it is possible that the initial interest may be different from that communicated to you at the time of loan booking, depending on the loan activation date.

Illustrative example for computation of Initial interest amount:

For loan amount of Rs 1,00,000 with date of conversion as 1st March at a rate of interest of 24% against a tenure of 24 months, with first billing date falling on 25th March,

Initial interest amount will be =1,00,000 *24%*24/365 = Rs 1578

This will be billed as part of the Minimum amount due in the statement dated 25th March

Calculation of Interest component of EMI:

Outstanding Loan Principal * ROI% * 1/12

[ROI = Rate of Interest as communicated at the time of availing of the product]

The Bank reserves the right to modify all interest from time to time, at its sole discretion with prior notice or in the event of any changes in the interest rate made by the Reserve Bank of India

Other Charges

A one-time transaction fee as mentioned below shall be charged for every Dial/Click an EMI product facility. This amount shall be billed to the monthly card statement on the date when the Dial/Click an EMI product is deemed to be availed as mentioned herein above and will be included as a part of the minimum amount due in the month of initial interest amount billing.

The transaction fee shall be 2.5% of the converted purchase amount or Rs 200 (whichever is higher).

Finance Charges on Card balances

We will charge the interest rate and /or fees as disclosed at the date of availing the installment loan which shall be applicable during its entire term and no additional fees and interest will be charged for this Installment loan, ONLY if you pay in full the Total Amount Due of your Statement of Account by the Payment Due Date every month until you have paid all installments. However, if you pay (or had paid) an amount that is:

a) equal to or greater than the Minimum Amount Due but less than the Total Amount Due indicated in your current (or previous) Statement of Account, the billed Monthly Initial Interest or Installment Due, as applicable in your current Statement of Account will be subject to the prevailing monthly retail Interest charge from Statement Date to one day before payment date. Interest will be compounded on a monthly basis.

b) less than the Minimum Amount Due as reflected in your current (or previous) monthly Statement of Account, the Monthly Installment Due will be subject to the prevailing monthly retail interest charge from Statement Date to one day before payment date and additionally any unpaid portion of the Monthly Installment Due will also be subject to the prevailing monthly retail interest charge from the payment date to the next statement date. Usual Late Charges will also apply, and your credit records will reflect payment delinquency. The above is subject to the terms of Cardmember Agreement governing your Credit Card account, which currently is 3.75% per month (i.e. 45% annualized). The prevailing interest rate is available at www.citibank/

Illustrative Example for Revolver Interest Calculation:

Assuming, that a Card Member has paid only partially for the February outstanding, and the statement is generated on 17th March for ₹4500 (including interest from the date of transaction). Card Member makes a payment of ₹3000 on 25th March, and a purchase for ₹1000 on 30th March. No further payment is made on the card till 17th April (i.e. next statement date). Assuming an interest rate of 45.00% per annum on the Card, interest will be levied as follows:

Statement Date	17-03-2021
Payment Due Date	09-04-2021
Billed Installments (INR)	2,000.00
Principal Portion (INR)	1,100.00
Interest Portion (INR)	900.00
Other Balances (including interest and taxes)	2,500.00
Total Amount Due (INR)	4,500.00
Minimum Amount Due (INR)	2,125.00
Payment made on Mar 25 (INR)	3,000.00
Transaction on Mar 30th	1,000.00
APR rate as set out in the Statement of Account (per annum)	45.00%
[A] Interest charged for period 18th Mar - 24th Mar (7 days) on INR 4500	38.84
[B] Interest charged for period 25th Mar - 29th Mar (5 days) on INR 1500	9.25
[C] Interest charged for period 30th Mar - 17th Apr (19 days) on INR 2500	58.56
Total interest charged in Apr 17 Statement (INR)	106.64
[A] + [B] +[C]

Loan Pre-payment process and related charges

The Dial/Click an EMI product can be pre-closed by calling the 24-Hour Helpline. Any payment made into the Credit Card account over and above the initial interest amount or EMI shall not be deemed to be payment towards the amount availed under Dial/Click an EMI and shall not be deemed as closure of the said facility. In the event of a transaction being partially or fully cancelled/disputed, the EMI facility availed on it will continue, unless a pre-closure request is made by the customer.

Any pre-closure of Dial/Click an EMI shall attract Prepayment charges at the rate of 3% on the outstanding principal amount. The Bank reserves the right to revise the prepayment charges at its discretion, with prior notice via email/letter and such revised charges shall be binding on the Cardmember.

Once the Dial/Click an EMI is pre-closed, for any reason, all outstanding including but not limited to the principal outstanding, pre-closure charge and the interest on the loan for the actual number of days till closure ( i.e. from the last billing date till the date of closure) shall be debited to the Credit Card. As a part of the Credit Card account, this balance will now attract all the charges including finance charges at the Credit Card rate of interest which currently is 3.75% per month (i.e. 45% annualized). The applicable interest rate shall be mentioned in the monthly statement.

Loan Pre-closure due to non-payment

In the event the Credit Card remains past due for more than 180 days (due to non-payment of minimum amount dues), the Dial/Click an EMI shall be pre-closed. Following this, the principal outstanding and the interest on the loan for the days from the last EMI billing till closure, shall be debited to the Credit Card account and appear in the monthly statement. The Bank shall be entitled to demand immediate repayment of such outstanding amounts.

Loans on credit cards blocked/ closed by the bank

In the event the Credit Card is blocked or closed prior to the completion of loan tenure, loan initial interest amount and/or EMI(s) will still continue to be billed in the monthly statement and shall be included as a part of the minimum amount due. However, in the event the credit card remains past due for more than 180 days, the Dial/Click an EMI shall be pre-closed as stated in the paragraph above on “Loan Pre-closure due to non-payment”.

Other Terms and Conditions

Billed initial interest amount and EMI payments shall not earn any Reward Points.

Final approval of Dial/Click an EMI product facility shall be at the sole discretion of the Bank and is subject to the performance on the Credit Card.

Goods and Services Tax (GST) as notified by the Government of India, is applicable on the initial interest amount, interest component of the EMI, all fees and other charges and is subject to change as per relevant regulations of the Government of India.

Per extant Reserve Bank of India (RBI) guideline, no advances should be granted by banks for purchase of gold in any form, including primary gold, gold bullion, gold jewellery, gold coins, units of gold Exchange Traded Funds (ETF) and units of gold Mutual Funds. Accordingly, conversion of such transaction into an Equated Monthly Installment (EMI) scheme is prohibited.

The Bank may tie up with credit bureaus authorized by RBI and will share credit information including but not limited to installment loans taken on Credit Card. Loans taken over and above the credit line will be included in the representation of credit limit as part of bureau reporting on a monthly basis.

Please see below illustrative example of Special Mention Account (SMA)/ Non Performing Asset (NPA) classification methodology

Illustrative example

If due date of a credit card account is March 31, 2021, and full dues are not received before the Bank runs the day-end process for this date, the date of overdue shall be March 31, 2021. If it continues to remain overdue, then this card account shall get tagged as SMA-1 upon running day-end process on April 30, 2021 i.e. upon completion of 30 days of being continuously overdue. Accordingly, the date of SMA-1 classification for that card account shall be April 30, 2021.

Similarly, if the card account continues to remain overdue, it shall get tagged as SMA-2 upon running day-end process on May 30, 2021 and if continues to remain overdue further, it shall get classified as NPA upon running day-end process on June 29, 2021.

Due Date: March 31, 2021

Overdue Days	Date of Classification	Classification Status*
NA	March 30, 2021	Standard
1	March 31, 2021	SMA 0
31	Apr 30, 2021	SMA 1
61	May 30, 2021	SMA 2
91	June 29, 2021	NPA

*Classification status tracking will depend on the type of facility being extended, for e.g. SMA 0 classification is not applicable for revolving facilities, and will be tracked for SMA 1 onwards

Nothing contained herein should be construed as an obligation on the Bank to offer the above-mentioned products. The Bank reserves the right at any time, with previous notice, to add, alter, modify, change or vary all or any of these terms and conditions or to replace wholly.

All Information in this communication is correct at the time of printing/publishing
(Version: GCG/Cards/Dial-Click an EMI T&Cs/11-22)

General Terms and Conditions

In these Terms and Conditions, the following terms shall have the following meanings:

• "24-Hour Helpline” shall mean the AxisPhone helpline, available 24/7.
• "Bank” shall mean Axis Bank.
• "Credit Card" shall mean an unexpired Citi branded Credit Card (issued in India.
• "Cardmember" shall mean the holder of a Credit Card.
• "Dial/Click an EMI" shall mean a product wherein purchase(s) above Rs 2500 are converted before the payment due date; into equal installments at a rate as communicated at the time of availing the product via phone or the Citi website.
• "Initial Interest” shall mean the interest on the loan amount from the date of loan booking to the immediate card statement billing date
• "Loan Tenure” shall mean the period for which loan amount is availed for and shall not include the days for which the initial interest amount will be billed
• "EMI” shall mean Equated Monthly Installments calculated based on the loan amount, interest rate and tenure. This will include both principal and interest components and the number of such EMIs will be equal to Loan Tenure.

Illustrative example for Loan Tenure:

For an EMI conversion done on 10th March for a tenure of 12 months, with immediate billing date falling on 25th March, “Initial interest” shall be levied for 15 days and “Loan Tenure” shall commence post 25th March, for a period of 12 months excluding the initial interest period.

The present Terms and Conditions are to be read in conjunction with, and not in derogation of, the detailed Cardmember Terms and Conditions and nothing contained herein shall prejudice or affect the terms and conditions of the detailed Cardmember Terms and Conditions.

Unless otherwise specified, the words and expressions used herein shall have the same meaning as in the detailed Cardmember Terms and Conditions.

Billing and repayment

For Dial/Click - an EMI, the purchase amount will be reversed /credited to your credit card upon settlement & successful transaction conversion. The initial interest amount shall be billed on the immediate billing date of the credit card that falls post the date of transaction conversion into EMI facility under this Program.

The initial interest amount for the immediate billing date and EMI amount in subsequent billing date shall be included as a part of the minimum amount due appearing in the Cardmember's monthly Credit Card Statement. If the minimum amount due is unpaid, Charges shall be levied on such outstanding (including but not limited to the initial interest amount or EMI as above), as communicated in the Credit Card Most Important Terms & Conditions (MITC).

The Credit Limit on the Credit Card shall be blocked to the extent of the purchase transaction amount. The Credit Limit will be released as and when the EMI is billed and paid for in subsequent months.

A maximum of ten concurrent transactions are permitted to be converted into Click/ Dial-an-EMI, on each Primary Credit Card, at any point of time.

Interest Calculation Methodology on EMI products

Interest rates as communicated at the time of availing of the product(s) shall be levied/ applicable.

The initial interest amount shall be computed from the conversion date to the immediate billing date for the Credit Card. For all installments billed subsequently, the interest shall be computed on monthly rests and the installments shall be debited to the Credit Card on the date of each monthly bill.

The initial interest amount shall be computed on the loan amount and the interest component of the Equated Monthly Installment (EMI) is calculated only on the unpaid balance of your loan as illustrated below:

Calculation of Initial Interest Amount:

Loan Amount x ROI% x (number of days applicable/360days)

Where 'number of days applicable' will be actual days from the loan booking/conversion date to the first billing date of the Credit Card for the initial interest amount

[ROI = Rate of Interest as communicated at the time of availing of the product]

As a result of the computation above, it is possible that the initial interest may be different from that communicated to you at the time of loan booking, depending on the loan activation date.

Illustrative example for computation of Initial interest amount:

For loan amount of Rs 1,00,000 with date of conversion as 1st March at a rate of interest of 24% against a tenure of 24 months, with first billing date falling on 25th March,

Initial interest amount will be =1,00,000 *24%*24/360 = Rs 1600

This will be billed as part of the Minimum amount due in the statement dated 25th March

Calculation of Interest component of EMI:

Outstanding Loan Principal x ROI% x (constant for 30 days / 360 days)

[ROI = Rate of Interest as communicated at the time of availing of the product]

The Bank reserves the right to modify all interest from time to time, at its sole discretion with prior notice or in the event of any changes in the interest rate made by the Reserve Bank of India

Other Charges

A one-time transaction fee as mentioned below shall be charged for every Dial/Click an EMI product facility. This amount shall be billed to the monthly card statement on the date when the Dial/Click an EMI product is deemed to be availed as mentioned herein above and will be included as a part of the minimum amount due in the month of initial interest amount billing.

The transaction fee shall be 2.5% of the converted purchase amount or Rs 200 (whichever is higher).

Finance Charges on Card balances

We will charge the interest rate and /or fees as disclosed at the date of availing the installment loan which shall be applicable during its entire term and no additional fees and interest will be charged for this Installment loan, ONLY if you pay in full the Total Amount Due of your Statement of Account by the Payment Due Date every month until you have paid all installments. However, if you pay (or had paid) an amount that is:

a) equal to or greater than the Minimum Amount Due but less than the Total Amount Due indicated in your current (or previous) Statement of Account, the billed Monthly Initial Interest or Installment Due, as applicable in your current Statement of Account will be subject to the prevailing monthly retail Interest charge from Statement Date to one day before payment date. Interest will be compounded on a monthly basis.

b) less than the Minimum Amount Due as reflected in your current (or previous) monthly Statement of Account, the Monthly Installment Due will be subject to the prevailing monthly retail interest charge from Statement Date to one day before payment date and additionally any unpaid portion of the Monthly Installment Due will also be subject to the prevailing monthly retail interest charge from the payment date to the next statement date. Usual Late Charges will also apply, and your credit records will reflect payment delinquency. The above is subject to the terms of Cardmember Agreement governing your Credit Card account, which currently is 3.75% per month (i.e. 45% annualized). The prevailing interest rate is available at  www.citibank/

Illustrative Example for Revolver Interest Calculation:

Assuming, that a Card Member has paid only partially for the February outstanding, and the statement is generated on 17th March for ₹4500 (including interest from the date of transaction). Card Member makes a payment of ₹3000 on 25th March, and a purchase for ₹1000 on 30th March. No further payment is made on the card till 17th April (i.e. next statement date). Assuming an interest rate of 45.00% per annum on the Card, interest will be levied as follows:

Statement Date	17-03-2021
Payment Due Date	09-04-2021
Billed Installments (INR)	2,000.00
Principal Portion (INR)	1,100.00
Interest Portion (INR)	900.00
Other Balances (including interest and taxes)	2,500.00
Total Amount Due (INR)	4,500.00
Minimum Amount Due (INR)	2,125.00
Payment made on Mar 25 (INR)	3,000.00
Transaction on Mar 30th	1,000.00
APR rate as set out in the Statement of Account (per annum)	45.00%
[A] Interest charged for period 18th Mar - 24th Mar (7 days) on INR 4500	38.84
[B] Interest charged for period 25th Mar - 29th Mar (5 days) on INR 1500	9.25
[C] Interest charged for period 30th Mar - 17th Apr (19 days) on INR 2500	58.56
Total interest charged in Apr 17 Statement (INR)	106.64
[A] + [B] +[C]

Loan Pre-payment process and related charges

The Dial/Click an EMI product can be pre-closed by calling the 24-Hour Helpline. Any payment made into the Credit Card account over and above the initial interest amount or EMI shall not be deemed to be payment towards the amount availed under Dial/Click an EMI and shall not be deemed as closure of the said facility. In the event of a transaction being partially or fully cancelled/disputed, the EMI facility availed on it will continue, unless a pre-closure request is made by the customer.

Any pre-closure of Dial/Click an EMI shall attract Prepayment charges at the rate of 3% on the outstanding principal amount. The Bank reserves the right to revise the prepayment charges at its discretion, with prior notice via email/letter and such revised charges shall be binding on the Cardmember.

Once the Dial/Click an EMI is pre-closed, for any reason, all outstanding including but not limited to the principal outstanding, pre-closure charge and the interest on the loan for the actual number of days till closure ( i.e. from the last billing date till the date of closure) shall be debited to the Credit Card. As a part of the Credit Card account, this balance will now attract all the charges including finance charges at the Credit Card rate of interest which currently is 3.75% per month (i.e. 45% annualized). The applicable interest rate shall be mentioned in the monthly statement.

Loan Pre-closure due to non-payment

In the event the Credit Card remains past due for more than 180 days (due to non-payment of minimum amount dues), the Dial/Click an EMI shall be pre-closed. Following this, the principal outstanding and the interest on the loan for the days from the last EMI billing till closure, shall be debited to the Credit Card account and appear in the monthly statement. The Bank shall be entitled to demand immediate repayment of such outstanding amounts.

Loans on credit cards blocked/ closed by the bank

In the event the Credit Card is blocked or closed prior to the completion of loan tenure, loan initial interest amount and/or EMI(s) will still continue to be billed in the monthly statement and shall be included as a part of the minimum amount due. However, in the event the credit card remains past due for more than 180 days, the Dial/Click an EMI shall be pre-closed as stated in the paragraph above on “Loan Pre-closure due to non-payment”.

Other Terms and Conditions

Billed initial interest amount and EMI payments shall not earn any Reward Points.

Final approval of Dial/Click an EMI product facility shall be at the sole discretion of the Bank and is subject to the performance on the Credit Card

Goods and Services Tax (GST) as notified by the Government of India, is applicable on the initial interest amount, interest component of the EMI, all fees and other charges and is subject to change as per relevant regulations of the Government of India.

Per extant Reserve Bank of India (RBI) guideline, no advances should be granted by banks for purchase of gold in any form, including primary gold, gold bullion, gold jewellery, gold coins, units of gold Exchange Traded Funds (ETF) and units of gold Mutual Funds. Accordingly, conversion of such transaction into an Equated Monthly Installment (EMI) scheme is prohibited.

The Bank may tie up with credit bureaus authorized by RBI and will share credit information including but not limited to installment loans taken on Credit Card. Loans taken over and above the credit line will be included in the representation of credit limit as part of bureau reporting on a monthly basis.

Please see below illustrative example of Special Mention Account (SMA)/ Non Performing Asset (NPA) classification methodology

Illustrative example

If due date of a credit card account is March 31, 2021, and full dues are not received before the Bank runs the day-end process for this date, the date of overdue shall be March 31, 2021. If it continues to remain overdue, then this card account shall get tagged as SMA-1 upon running day-end process on April 30, 2021 i.e. upon completion of 30 days of being continuously overdue. Accordingly, the date of SMA-1 classification for that card account shall be April 30, 2021.

Similarly, if the card account continues to remain overdue, it shall get tagged as SMA-2 upon running day-end process on May 30, 2021 and if continues to remain overdue further, it shall get classified as NPA upon running day-end process on June 29, 2021.

Due Date: March 31, 2021

Overdue Days	Date of Classification	Classification Status*
NA	March 30, 2021	Standard
1	March 31, 2021	SMA 0
31	Apr 30, 2021	SMA 1
61	May 30, 2021	SMA 2
91	June 29, 2021	NPA

*Classification status tracking will depend on the type of facility being extended, for e.g. SMA 0 classification is not applicable for revolving facilities, and will be tracked for SMA 1 onwards.

Nothing contained herein should be construed as an obligation on the Bank to offer the above-mentioned products. The Bank reserves the right at any time, with previous notice, to add, alter, modify, change or vary all or any of these terms and conditions or to replace wholly.

All Information in this communication is correct at the time of printing/publishing
(Version: GCG/Cards/Dial-Click an EMI T&Cs/11-22)

General Terms and Conditions

In these Terms and Conditions, the following terms shall have the following meanings:

• "24-Hour Helpline” shall mean the AxisPhone helpline, available 24/7.
• "Bank” shall mean Axis Bank.
• "Credit Card" shall mean an unexpired Citi branded Credit Card issued in India
• “Cardmember” shall mean the holder of a Credit Card.
• “Dial/Click an EMI” shall mean a product wherein purchase(s) above Rs 2500 are converted before the payment due date; into equal installments at a rate as communicated at the time of availing the product via phone or the Citi website

The present Terms and Conditions are to be read in conjunction with, and not in derogation of, the detailed Cardmember Terms and Conditions and nothing contained herein shall prejudice or affect the terms and conditions of the detailed Cardmember Terms and Conditions.

Unless otherwise specified, the words and expressions used herein shall have the same meaning as in the detailed Cardmember Terms and Conditions.

Billing and repayment

For Dial/Click - an EMI, the purchase amount will be reversed /credited to your Credit Card on the transaction conversion date and the EMI shall be billed on the subsequent billing date for the Credit Card that falls post the date of purchase conversion into EMI facility under this Program.

The EMI amount shall be included as a part of the minimum amount due appearing in the Cardmember's monthly Credit Card Statement. If the minimum amount due is unpaid, Charges shall be levied on such outstanding (including but not limited to the EMI as above), as communicated in the Credit Card Most Important Terms & Conditions (MITC).

The Credit Limit on the Credit Card shall be blocked to the extent of the purchase transaction amount. The Credit Limit will be released as and when the EMI is billed and paid for in subsequent months.

A maximum of ten concurrent transactions are permitted to be converted into Click/ Dial-an-EMI, on each Primary Credit Card, at any point of time.

Interest Calculation Methodology on EMI products

Interest rates as communicated at the time of availing of the product(s) shall be levied/ applicable.

The interest component for the first installment shall be computed from the conversion date to the first billing date for the Credit Card. For all subsequent installments, the interest shall be computed on monthly rests and the installment shall be debited to the Credit Card on the date of each monthly bill.

The interest component of the Equated Monthly Installment (EMI) is calculated only on the unpaid balance of your loan as illustrated below:

Interest Calculation : Outstanding Loan Principle x ROI% x (number of days applicable / 360 days), Where 'number of days applicable' will be actual days from the issuance/encashment date to the first billing date of the Credit Card for the first installment and for all subsequent installments, 'number of days applicable' will be kept constant at 30 days.

[ROI = Rate of Interest as communicated at the time of availing of the product]

As a result of the computation above, it is possible that the first EMI may be for an amount lesser than the standard EMI amount communicated to you.

The Bank reserves the right to modify all interest from time to time, at its sole discretion with prior notice or in the event of any changes in the interest rate made by the Reserve Bank of India

Other Charges

A one-time transaction fee as mentioned below shall be charged for every Dial/Click an EMI product facility. This amount shall be billed to the monthly card statement on the date when the Dial/Click an EMI product is deemed to be availed as mentioned herein above and will be included as a part of the minimum amount due in the month of first EMI billing.

The transaction fee shall be 2.5% of the converted purchase amount or Rs 200 (whichever is higher).

Finance Charges on Card balances

We will charge the interest rate and /or fees as disclosed at the date of availing the installment loan which shall be applicable during its entire term and no additional fees and interest will be charged for this Installment loan, ONLY if you pay in full the Total Amount Due of your Statement of Account by the Payment Due Date every month until you have paid all installments. However, if you pay (or had paid) an amount that is:

a) equal to or greater than the Minimum Amount Due but less than the Total Amount Due indicated in your current (or previous) Statement of Account, the billed Monthly Initial Interest or Installment Due, as applicable in your current Statement of Account will be subject to the prevailing monthly retail Interest charge from Statement Date to one day before payment date. Interest will be compounded on a monthly basis.

b) less than the Minimum Amount Due as reflected in your current (or previous) monthly Statement of Account, the Monthly Installment Due will be subject to the prevailing monthly retail interest charge from Statement Date to one day before payment date and additionally any unpaid portion of the Monthly Installment Due will also be subject to the prevailing monthly retail interest charge from the payment date to the next statement date. Usual Late Charges will also apply, and your credit records will reflect payment delinquency. The above is subject to the terms of Cardmember Agreement governing your Credit Card account, which currently is 3.75% per month (i.e. 45% annualized). The prevailing interest rate is available at www.citibank/

Illustrative Example for Revolver Interest Calculation:

Assuming, that a Card Member has paid only partially for the February outstanding, and the statement is generated on 17th March for ₹4500 (including interest from the date of transaction). Card Member makes a payment of ₹3000 on 25th March, and a purchase for ₹1000 on 30th March. No further payment is made on the card till 17th April (i.e. next statement date). Assuming an interest rate of 45.00% per annum on the Card, interest will be levied as follows:

Statement Date	17-03-2021
Payment Due Date	09-04-2021
Billed Installments (INR)	2,000.00
Principal Portion (INR)	1,100.00
Interest Portion (INR)	900.00
Other Balances (including interest and taxes)	2,500.00
Total Amount Due (INR)	4,500.00
Minimum Amount Due (INR)	2,125.00
Payment made on Mar 25 (INR)	3,000.00
Transaction on Mar 30th	1,000.00
APR rate as set out in the Statement of Account (per annum)	45.00%
[A] Interest charged for period 18th Mar - 24th Mar (7 days) on INR 4500	38.84
[B] Interest charged for period 25th Mar - 29th Mar (5 days) on INR 1500	9.25
[C] Interest charged for period 30th Mar - 17th Apr (19 days) on INR 2500	58.56
Total interest charged in Apr 17 Statement (INR)	106.64
[A] + [B] +[C]

Loan Pre-payment process and related charges

The Dial/Click an EMI product can be pre-closed by calling the 24-Hour Helpline Any payment made into the Credit Card account over and above the EMI shall not be deemed to be payment towards the amount availed under Dial/Click an EMI and shall not be deemed as closure of the said facility. In the event of a transaction being partially or fully cancelled/disputed, the EMI facility availed on it will continue, unless a pre-closure request is made by the customer.

Any preclosure of Dial/Click an EMI shall attract Prepayment charges at the rate of 3% on the outstanding principal amount. The Bank reserves the right to revise the prepayment charges at its discretion, with prior notice via email/letter and such revised charges shall be binding on the Cardmember.

Once the Dial/Click an EMI is preclosed, for any reason, all outstanding including but not limited to the principal outstanding, preclosure charge and the interest on the loan for the actual number of days till closure ( i.e. from the last billing date till the date of closure) shall be debited to the Credit Card. As a part of the Credit Card account, this balance will now attract all the charges including finance charges at the Credit Card rate of interest which currently is 3.75% per month (i.e. 45% annualized). The applicable interest rate shall be mentioned in the monthly statement.

Loan Pre-closure due to non-payment

In the event the Credit Card remains past due for more than 180 days (due to non-payment of minimum amount dues), the Dial/Click an EMI shall be pre-closed. Following this, the principal outstanding and the interest on the loan for the days from the last EMI billing till closure, shall be debited to the Credit Card account and appear in the monthly statement. The Bank shall be entitled to demand immediate repayment of such outstanding amounts.

Loans on credit cards blocked/ closed by the bank

In the event the Credit Card is blocked or closed prior to the completion of loan tenure, loan EMI(s) will still continue to be billed in the monthly statement and shall be included as a part of the minimum amount due. However, in the event the credit card remains past due for more than 180 days, the Dial/Click an EMI shall be pre-closed as stated in the paragraph above on “Loan Pre-closure due to non-payment”.

Other Terms and Conditions

Billed EMI payments shall not earn any Reward Points.

Final approval of Dial/Click an EMI product facility shall be at the sole discretion of the Bank and is subject to the performance on the Credit Card.

Goods and Services Tax (GST) as notified by the Government of India, is applicable on the interest component of the EMI, all fees and other charges and is subject to change as per relevant regulations of the Government of India.

Per extant Reserve Bank of India (RBI) guideline, no advances should be granted by banks for purchase of gold in any form, including primary gold, gold bullion, gold jewellery, gold coins, units of gold Exchange Traded Funds (ETF) and units of gold Mutual Funds. Accordingly, conversion of such transaction into an Equated Monthly Installment (EMI) scheme is prohibited.

The Bank may tie up with credit bureaus authorized by RBI and will share credit information including but not limited to installment loans taken on Credit Card. Loans taken over and above the credit line will be included in the representation of credit limit as part of bureau reporting on a monthly basis.

Please see below illustrative example of Special Mention Account (SMA)/ Non Performing Asset (NPA) classification methodology

Illustrative example

If due date of a credit card account is March 31, 2021, and full dues are not received before the Bank runs the day-end process for this date, the date of overdue shall be March 31, 2021. If it continues to remain overdue, then this card account shall get tagged as SMA-1 upon running day-end process on April 30, 2021 i.e. upon completion of 30 days of being continuously overdue. Accordingly, the date of SMA-1 classification for that card account shall be April 30, 2021.

Similarly, if the card account continues to remain overdue, it shall get tagged as SMA-2 upon running day-end process on May 30, 2021 and if continues to remain overdue further, it shall get classified as NPA upon running day-end process on June 29, 2021.

Due Date: March 31, 2021

Overdue Days	Date of Classification	Classification Status*
NA	March 30, 2021	Standard
1	March 31, 2021	SMA 0
31	Apr 30, 2021	SMA 1
61	May 30, 2021	SMA 2
91	June 29, 2021	NPA

*Classification status tracking will depend on the type of facility being extended, for e.g. SMA 0 classification is not applicable for revolving facilities, and will be tracked for SMA 1 onwards.

Nothing contained herein should be construed as an obligation on the Bank to offer the above-mentioned products. The Bank reserves the right at any time, with previous notice, to add, alter, modify, change or vary all or any of these terms and conditions or to replace wholly.

All Information in this communication is correct at the time of printing/publishing
(Version: GCG/Cards/Dial-Click an EMI T&Cs/11-22)

General Terms and Conditions

In these Terms and Conditions, the following terms shall have the following meanings

• "24-Hour Helpline” shall mean the AxisPhone helpline, available 24/7.
• "Bank” shall mean Axis Bank.
• "Credit Card" shall mean an unexpired Citi branded credit card issued in India.
• "Cardmember" shall mean the holder of a Credit Card
• "Loan On Phone or LOP" shall mean a loan on the Credit Card that can be availed up to the cash line, credit line or over and above the credit line via phone or the Citi website.
• "Loan" shall mean the amount lent by the Bank to the Cardmember under the Loan On Phone products.
• "Top-ups" shall mean new loans availed by closing the previous ones and with an incremental amount disbursed, over and above the previous outstanding.
• “Initial Interest” shall mean the interest on the loan amount from the date of loan booking to the immediate card statement billing date.
• “Loan Tenure” shall mean the period for which loan amount is availed for and shall not include the days for which the initial interest amount will be billed.
• “EMI” shall mean Equated Monthly Installments calculated based on the loan amount, interest rate and tenure. This will include both principal and interest components and the number of such EMIs will be equal to Loan Tenure
• Terms & Conditions and other relevant documents are in English and the customer understands the same

Illustrative example for Loan Tenure:

For a loan disbursed on 10th March for a tenure of 12 months, with immediate billing date falling on 25th March, “Initial interest” shall be levied for 15 days and “Loan Tenure” shall commence post 25th March, for a period of 12 months excluding the initial interest period.

The present Terms and Conditions are to be read in conjunction with, and not in derogation of, the Cardmember Terms and Conditions and nothing contained herein shall prejudice or affect the terms of the Cardmember Terms and Conditions.

Unless otherwise specified, the words and expressions used herein shall have the same meaning as in the Cardmember Terms and Conditions.

Fund Transfer facility and Disbursement (Applicable for Direct fund transfer mode only)

The Loan on Phone including Top-Ups, shall be deemed to be booked / availed of by the Cardmember once the Cardmember has provided the telephonic confirmation by validating the Telephonic Personal Identification number(TPIN) /One-Time Password(OTP) from the registered mobile number at the time of availing the Loan on Phone product.

For customers availing the product via the Citi website, by validating Internet Personal Identification number (IPIN) / One-Time password from the registered mobile number at the time of availing the product.

Cardmember shall not be entitled to cancel the Loan or refuse to accept disbursement of the Loan facility once availed. However, a Cardmember intending to pre-close the Loan may call the 24-Hour Helpline. The pre-closure of Loan shall be subject to prepayment process and related pre-closure charges as defined in these terms and conditions.

Cardmember shall be liable to pay interest on the Loan on Phone at the rate as given in the Repayment Schedule. Loan on Phone shall be deemed to be booked on the date of confirmation provided by the Cardmember and Disbursements under the Loan on Phone product shall be deemed to be made on the date when the Loan amount is credited by the Bank to the Designated Account.

Cardmember hereby agrees that upon the Bank sanctioning the Loan on Phone based upon the information provided by the Cardmember at the time of availing the product and further confirming the terms in the Telephonic Confirmation / website, the Bank will not be responsible for any loss incurred by the Cardmember as a result of providing any wrong information by the Cardmember with respect to Direct Fund Transfer details, It shall be deemed as an absolute consent of/by the Cardmember to accept all the terms of the Loan on Phone including but not limited to acceptance of these Terms and Conditions and agrees to be bound by it at all times. The Cardmember hereby agrees that upon the amounts being credited to the Designated Account, he/she shall be required to repay the Loan on Phone as per the Repayment Schedule. For more clarity, please refer to the Billing and Repayment method section below.

In the event of any bounce / return of funds from Cardmember's bank, the Loan shall be pre-closed and all charges levied towards this transaction shall be reversed. Such reversal shall be reflected in your Credit Card statement.

Billing and repayment

For Loan On Phone, the Initial Interest Amount shall be billed on the immediate billing date of the credit card that falls post the date of Loan disbursement. The first EMI amount shall be billed on the subsequent billing date of the credit card.

Loan On Phone Top-ups shall be deemed to be availed from the date of loan on phone Top-up booking. The Initial Interest Amount shall always be billed on the immediate billing date for the Credit Card that falls after date of loan booking. The first EMI amount shall be billed on the subsequent billing date of the Credit Card.

Interest rate as communicated at the time of availing of the Loan on Phone Top-up shall be levied/applicable on the entire Loan Amount including the old loan principle outstanding resulting in the re-pricing of the old loan principle outstanding also at the new Interest rate of the Loan on Phone Top-up but Transaction fee (as specified herein) shall be levied only on the incremental amount disbursed. The old loan will get pre-closed and the new Loan on Phone Top-up will be booked for the entire loan amount at the new interest rate for the new tenure. When the old loan is pre-closed, the interest for the actual number of days till closure i.e. from the last billing date till the date of closure shall be debited to the Credit Card. The decision of the Bank in this regard shall be final and binding on the Cardmember.

All billing of EMIs in the subsequent months shall be on the billing date of the Credit Card for that month.

The initial interest amount for the immediate billing date and EMI amounts in subsequent billing dates (each month) shall be included as a part of the minimum amount due appearing in the Cardmember's monthly Credit Card Statement. If the minimum amount due is unpaid, charges shall be levied on such outstanding (including but not limited to the initial interest amount or EMI as above), as communicated in the Credit Card Most Important Terms & Conditions (MITC).

For Loan On Phone availed against the Credit Line, the Credit Limit on the Cardmember’s Credit Card shall be blocked to the extent of the Loan amount. The Credit Limit shall be released as and when the EMI is billed and paid for, in subsequent months. For Loans availed above the Credit Line, the EMI shall be treated as a normal purchase/spend on the Cardmember’s Credit Card and as per the terms specified in the detailed Cardmember Terms and Conditions.

Interest Calculation Methodology on Loan products

Interest rates as communicated at the time of availing of the Loan product(s) shall be levied/applicable. The applicable rates shall also be mentioned on the repayment schedule.

For Top-ups, the old loan shall be closed and the new interest rate, as communicated at the time of availing the offer and as mentioned in the repayment schedule, shall be applicable to the consolidated loan amount.

The initial interest amount shall be computed from the loan disbursal date to the immediate billing date of the Credit Card. For all installments billed subsequently, the interest shall be computed on monthly rests and the installment shall be debited to the Credit Card on the date of each monthly bill. The initial interest amount shall be computed on the loan amount and the interest component of the Equated Monthly Installment (EMI) is calculated only on the unpaid balance of your loan as illustrated below:

Calculation of Initial Interest Amount:

Loan Amount x ROI% x (number of days applicable/365 or 366 days)

Where 'number of days applicable' will be actual days from loan disbursal date to the immediate billing date of the Credit Card for the initial interest amount

[ROI = Rate of Interest as communicated at the time of availing of the product]

As a result of the computation above, it is possible that the initial interest may be different from that communicated to you at the time of loan booking, depending on the loan activation date.

Illustrative example for computation of Initial interest amount:

For a loan amount of Rs 1,00,000 with loan disbursal date as 1st March at a rate of interest of 16% against a tenure of 24 months, with immediate billing date falling on 25th March.

Initial interest amount will be =1,00,000 *16%*24/365 = Rs 1052

This will be billed as a part of the Minimum amount due in the statement dated 25th March.

Calculation of Interest component of EMI:

Outstanding Loan Principal * ROI% * 1/12

[ROI = Rate of Interest as communicated at the time of availing of the product]

The Bank reserves the right to modify all interest from time to time, at its sole discretion with prior notice or in the event of any changes in the interest rate made by the Reserve Bank of India.

Other Charges

A one-time transaction fee as mentioned below shall be charged for sanction of every Loan. This amount shall be billed to the monthly card statement on the date when the loan is deemed to be availed as mentioned herein above and will be included as a part of the minimum amount due in the month of first initial interest amount billing.

The transaction fee – shall be 2.5% of the loan amount or Rs 300/- (whichever is higher).

Finance charges on card balances

We will charge the interest rate and /or fees as disclosed at the date of availing the installment loan which shall be applicable during its entire term and no additional fees and interest will be charged for this Installment loan, ONLY if you pay in full the Total Amount Due of your Statement of Account by the Payment Due Date every month until you have paid all installments. However, if you pay (or had paid) an amount that is:

a) equal to or greater than the Minimum Amount Due but less than the Total Amount Due indicated in your current (or previous) Statement of Account, the billed Monthly Initial Interest or Installment Due, as applicable in your current Statement of Account will be subject to the prevailing monthly retail Interest charge from Statement Date to one day before payment date. Interest will be compounded on a monthly basis.

b) less than the Minimum Amount Due as reflected in your current (or previous) monthly Statement of Account, the Monthly Installment Due will be subject to the prevailing monthly retail interest charge from Statement Date to one day before payment date and additionally any unpaid portion of the Monthly Installment Due will also be subject to the prevailing monthly retail interest charge from the payment date to the next statement date. Usual Late Charges will also apply, and your credit records will reflect payment delinquency. The above is subject to the terms of Cardmember Agreement governing your Credit Card account, which currently is 3.75% per month (i.e. 45% annualized). The prevailing interest rate is available at www.citibank/

Illustrative Example for Revolver Interest Calculation:

Assuming, that a Card Member has paid only partially for the February outstanding, and the statement is generated on 17th March for ₹4500 (including interest from the date of transaction). Card Member makes a payment of ₹3000 on 25th March, and a purchase for ₹1000 on 30th March. No further payment is made on the card till 17th April (i.e. next statement date). Assuming an interest rate of 45.00% per annum on the Card, interest will be levied as follows:

Statement Date	17-03-2021
Payment Due Date	09-04-2021
Billed Installments (INR)	2,000.00
Principal Portion (INR)	1,100.00
Interest Portion (INR)	900.00
Other Balances (including interest and taxes)	2,500.00
Total Amount Due (INR)	4,500.00
Minimum Amount Due (INR)	2,125.00
Payment made on Mar 25 (INR)	3,000.00
Transaction on Mar 30th	1,000.00
APR rate as set out in the Statement of Account (per annum) 45.00%	45.00%
[A] Interest charged for period 18th Mar - 24th Mar (7 days) on INR 4500	38.84
[B] Interest charged for period 25th Mar - 29th Mar (5 days) on INR 1500	9.25
[C] Interest charged for period 30th Mar - 17th Apr (19 days) on INR 2500	58.56
Total interest charged in Apr 17 Statement (INR)	106.64
[A] + [B] +[C]

Loan Pre-payment process and related charges

The loan can be pre-closed by calling the 24-Hour Helpline. You may also click here to submit your loan pre-closure request or submit through the "Write to Us" option on the Citibank Customer Service Page or submit your request by logging into Citibank online.

Any payment made into the Credit Card Account over and above the initial interest amount or EMI shall not be deemed to be payment towards the amount availed under LOP and shall not be deemed as closure of the said facility.

Any pre-closure of LOP shall attract Prepayment charges at the rate of 3% on the outstanding principal amount. The Bank reserves the right to revise the prepayment charges at its discretion, with prior notice via email/ letter and such revised charges shall be binding on the Cardmember.

Once the LOP is pre-closed, for any reason, all outstanding including but not limited to the principal outstanding, pre-closure charge and the interest on the loan, for the actual number of days till closure ( i.e. from the last billing date till the date of closure) shall be debited to the Credit Card. On pre-closure of all loans including, loans issued over and above the credit line; the above referred outstanding amount shall block the Credit Limit on the Credit Card. As a part of the Credit Card account, this balance will now attract all the charges including finance charges at the Credit Card rate of interest which currently is 3.75% per month (i.e. 45% annualized). The applicable interest rate shall be mentioned in the monthly statement.

Loan Pre-closure due to non-payment

In the event the Credit Card remains past due for more than 180 days (due to non-payment of minimum amount dues), the LOP shall be pre-closed. Following this, the principal outstanding and the interest on the loan for the days from the last EMI billing till closure, shall be debited to the Credit Card account and appear in the monthly statement. The Bank shall be entitled to demand immediate repayment of such outstanding amounts.

Loans on credit cards blocked/ closed by the bank

In the event the Credit Card is blocked or closed prior to the completion of loan tenure, loan initial interest amount and/or EMI(s) will still continue to be billed in the monthly statement and shall be included as a part of the minimum amount due. However, in the event the credit card remains past due for more than 180 days, the LOP shall be pre-closed as stated in the paragraph above on “Loan Pre-closure due to non-payment”.

Other Terms and Conditions

Billed initial interest amount and EMI will not earn any Reward Points.

Final approval for LOP shall be at the sole discretion of the Bank and is subject to the Cardmember's performance on the Credit Card.

Note that this loan issued on your Credit Card cannot be used for Business purposes, and/or purchase of gold/gold bullions/ gold coins/gold jewelry/ gold exchange traded funds/ gold mutual funds and for speculative or trading purposes such as shares and short term investments like KVP, PPF,NSC, Mutual Funds, fixed deposits, RBI bond, ULIP and for subscription into Bank offered wealth management, Insurance products or similar products. The Bank prohibits the usage of unsecured loans for investments into Bank wealth management and insurance products. In the event that the loan facility is utilized by you for the purposes other than what is confirmed by you and as prohibited above, the Bank shall be entitled to initiate lawful action against you and do all other acts and things as the Bank may deem necessary to comply with its policies, including but not limited to liquidating your holdings of Investments/Insurance at that time. You will be liable for all costs and expenses that the Bank may incur as a result thereof.

Goods and Services Tax (GST) as notified by the Government of India, is applicable on the initial interest amount, interest component of the EMI, all fees and other charges and is subject to change as per relevant regulations of the Government of India.

The Bank may tie up with credit bureaus authorized by RBI and will share credit information including but not limited to installment loans taken on Credit Card. Loans taken over and above the credit line will be included in the representation of credit limit as part of bureau reporting on a monthly basis.

Please see below illustrative example of Special Mention Account (SMA)/ Non Performing Asset (NPA) classification methodology

Illustrative example

If due date of a Credit Card account is March 31, 2021, and full dues are not received before the Bank runs the day-end process for this date, the date of overdue shall be March 31, 2021. If it continues to remain overdue, then this Credit Card account shall get tagged as SMA-1 upon running day-end process on April 30, 2021 i.e. upon completion of 30 days of being continuously overdue. Accordingly, the date of SMA-1 classification for that card account shall be April 30, 2021.

Similarly, if the Credit Card account continues to remain overdue, it shall get tagged as SMA-2 upon running day-end process on May 30, 2021 and if continues to remain overdue further, it shall get classified as NPA upon running day-end process on June 29, 2021.

Due Date: March 31, 2021

Overdue Days	Date of Classification	Classification Status*
NA	March 30, 2021	Standard
1	March 31, 2021	SMA 0
31	Apr 30, 2021	SMA 1
61	May 30, 2021	SMA 2
91	June 29, 2021	NPA

*Classification status tracking will depend on the type of facility being extended, for e.g. SMA 0 classification is not applicable for revolving facilities, and will be tracked for SMA 1 onwards.

Nothing contained herein should be construed as an obligation on the Bank to offer the above mentioned products.

The Bank reserves the right at any time, with previous notice, to add, alter, modify, change or vary all or any of these terms and conditions or to replace wholly.

All Information in this communication is correct at the time of printing/publishing
(Version: GCG/Cards/LOP T&Cs/11-22)

General Terms and Conditions

In these Terms and Conditions, the following terms shall have the following meanings

• "24-Hour Helpline” shall mean the AxisPhone helpline, available 24/7.
• "Bank” shall mean Axis Bank.
• "Credit Card" shall mean an unexpired Citi branded credit card issued in India.
• "Cardmember" shall mean the holder of a Credit Card
• "Loan On Phone or LOP" shall mean a loan on the Credit Card that can be availed up to the cash line, credit line or over and above the credit line via phone or the Citi website.
• "Loan" shall mean the amount lent by the Bank to the Cardmember under the Loan On Phone products.
• "Top-Ups" shall mean new loans availed by closing the previous ones and with an incremental amount disbursed, over and above the previous outstanding.
• “Initial Interest” shall mean the interest on the loan amount from the date of loan booking to the immediate card statement billing date.
• “Loan Tenure” shall mean the period for which loan amount is availed for and shall not include the days for which the initial interest amount will be billed.
• “EMI” shall mean Equated Monthly Installments calculated based on the loan amount, interest rate and tenure. This will include both principal and interest components and the number of such EMIs will be equal to Loan Tenure

Illustrative example for Loan Tenure:

For a loan disbursed /encashed on 10th March for a tenure of 12 months, with immediate billing date falling on 25th March, “Initial interest” shall be levied for 15 days and “Loan Tenure” shall commence post 25th March, for a period of 12 months excluding the initial interest period.

The present Terms and Conditions are to be read in conjunction with, and not in derogation of, the Cardmember Terms and Conditions and nothing contained herein shall prejudice or affect the terms of the Cardmember Terms and Conditions.

Unless otherwise specified, the words and expressions used herein shall have the same meaning as in the Cardmember Terms and Conditions.

Fund Transfer facility and Disbursement (Applicable for Direct fund transfer mode only)

The Loan on Phone including Top-Ups, shall be deemed to be booked / availed of by the Cardmember once the Cardmember has provided the telephonic confirmation by validating the Telephonic Personal Identification number(TPIN) /One-Time Password(OTP) from the registered mobile number at the time of availing the Loan on Phone product.

For customers availing the product via the Citi website, by validating Internet Personal Identification number (IPIN) / One-Time password from the registered mobile number at the time of availing the product.

Cardmember shall not be entitled to cancel the Loan or refuse to accept disbursement of the Loan facility once availed. However, a Cardmember intending to pre-close the Loan may call the 24-Hour Helpline. The pre-closure of Loan shall be subject to prepayment process and related preclosure charges as defined in these terms and conditions.

Cardmember shall be liable to pay interest on the Loan on Phone at the rate as given in the Repayment Schedule. Loan on Phone shall be deemed to be booked on the date of confirmation provided by the Cardmember and Disbursements under the Loan on Phone product shall be deemed to be made on the date when the Loan amount is credited by the Bank- to the Designated Account.

Cardmember hereby agrees that upon the Bank sanctioning the Loan on Phone based upon the information provided by the Cardmember at the time of availing the product and further confirming the terms in the Telephonic Confirmation / website, the Bank will not be responsible for any loss incurred by the Cardmember as a result of providing any wrong information by the Cardmember with respect to Direct Fund Transfer details, It shall be deemed as an absolute consent of/by the Cardmember to accept all the terms of the Loan on Phone including but not limited to acceptance of these Terms and Conditions and agrees to be bound by it at all times. The Cardmember hereby agrees that upon the amounts being credited to the Designated Account, he/she shall be required to repay the Loan on Phone as per the Repayment Schedule. For more clarity, please refer to the Billing and Repayment method section below.

In the event of any bounce / return of funds from Cardmember's bank, the Loan shall be pre-closed and all charges levied towards this transaction shall be reversed. Such reversal shall be reflected in your Credit Card statement.

Encashment and Free look period (Applicable for Demand draft issued customers only)

The Loan shall be deemed to be availed of by the Cardmember only on the date of encashment of the Bank Demand Draft (DD).

The DD is valid for a period of 90 days from the date of issuance. The billing of the initial interest amount shall commence only post encashment of the DD and the EMIs shall be billed on the subsequent billing dates of each month. In the event of non-encashment within the said 90 days, the DD shall be canceled and no charges shall be levied towards this transaction.

In the event, the DD is issued against another bank (hereinafter referred to as a "DAO"), the Loan shall be considered to be availed of, from the date of draft issuance.

The DAO is valid for a period of 90 days.

In the event the DAO is not encashed within the said 90 days, it shall be canceled and charges levied from the date of issuance till expiry of said 90 days shall be reversed upon customer requests. Such reversal shall be reflected in the Card Member's Credit Card statement.

Billing and repayment

For Loan On Phone, the Initial Interest Amount shall be billed on the immediate billing date of the credit card that falls post the date of:

• encashment of the DD (except for DAOs, as specified herein), in case of issuance of DD.
• the date of Loan disbursement, in case of loans booked under direct fund transfer option.

The first EMI amount shall be billed on the subsequent billing date of the credit card.

Loan On Phone Top-ups shall be deemed to be availed from the date of issuance of the fresh DD and from the date of loan on phone Top-up booking, for the loans booked under direct fund transfer option. The Initial Interest Amount shall always be billed on the immediate billing date for the Credit Card, that falls after the date of issuance of the Bank Demand Draft and from the date of loan booking, for the loans booked under direct fund transfer option. The first EMI amount shall be billed on the subsequent billing date of the Credit Card.

Interest rate as communicated at the time of availing of the Loan on Phone Top-up shall be levied/applicable on the entire Loan Amount including the old loan principle outstanding resulting in the re-pricing of the old loan principle outstanding also at the new Interest rate of the Loan on Phone Top-up but Transaction fee (as specified herein) shall be levied only on the incremental amount disbursed. The old loan will get pre-closed and the new Loan on Phone Top-up will be booked for the entire loan amount at the new interest rate for the new tenure. When the old loan is pre-closed, the interest for the actual number of days till closure i.e. from the last billing date till the date of closure shall be debited to the Credit Card. The decision of the Bank in this regard shall be final and binding on the Cardmember.

For DAO's, the first EMI shall be billed on the first billing date for the Credit Card, that falls after the date of issuance of the DD.

All billing of EMIs in the subsequent months shall be on the billing date of the Credit Card for that month.

The initial interest amount for the immediate billing date and EMI amounts in subsequent billing dates (each month) shall be included as a part of the minimum amount due appearing in the Cardmember's monthly Credit Card Statement. If the minimum amount due is unpaid, Charges shall be levied on such outstanding (including but not limited to the initial interest amount or EMI as above), as communicated in the Credit Card Most Important Terms & Conditions (MITC).

For Loan On Phone availed against the Credit Line, the Credit Limit on the Cardmember’s Credit Card shall be blocked to the extent of the Loan amount. The Credit Limit shall be released as and when the EMI is billed and paid for, in subsequent months. For Loans availed above the Credit Line, the EMI shall be treated as a normal purchase/spend on the Cardmember’s Credit Card and as per the terms specified in the detailed Cardmember Terms and Conditions.

Interest Calculation Methodology on Loan products

Interest rates as communicated at the time of availing of the Loan product(s) shall be levied/applicable. The applicable rates shall also be mentioned on the DD advice slip and in the repayment schedule.

For Top-ups, the old loan shall be closed and the new interest rate, as communicated at the time of availing the offer and as mentioned on the DD advice slip and in the repayment schedule, shall be applicable to the consolidated loan amount.

The initial interest amount shall be computed from the issuance/encashment / loan disbursal date to the immediate billing date of the Credit Card. For all installments billed subsequently, the interest shall be computed on monthly rests and the installment shall be debited to the Credit Card on the date of each monthly bill. The initial interest amount shall be computed on the loan amount and the interest component of the Equated Monthly Installment (EMI) is calculated only on the unpaid balance of your loan as illustrated below:

Calculation of Initial Interest Amount:

Loan Amount x ROI% x (number of days applicable/360days)

Where 'number of days applicable' will be actual days from the issuance/encashment / loan disbursal date to the immediate billing date of the Credit Card for the initial interest amount

[ROI = Rate of Interest as communicated at the time of availing of the product]

As a result of the computation above, it is possible that the initial interest may be different from that communicated to you at the time of loan booking, depending on the loan activation date.

Illustrative example for computation of Initial interest amount:

For a loan amount of Rs 1,00,000 with loan disbursal/encashment date as1st March at a rate of interest of 16% against a tenure of 24 months, with immediate billing date falling on 25th March,

Initial interest amount will be =1,00,000 *16%*24/360 = Rs 1066.67

This will be billed as a part of the Minimum amount due in the statement dated 25th March.

Calculation of Interest component of EMI:

Outstanding Loan Principal x ROI% x (constant of 30 days/ 360 days),

[ROI = Rate of Interest as communicated at the time of availing of the product]

The Bank reserves the right to modify all interest from time to time, at its sole discretion with prior notice or in the event of any changes in the interest rate made by the Reserve Bank of India.

Other Charges

A one-time transaction fee as mentioned below shall be charged for sanction of every Loan. This amount shall be billed to the monthly card statement on the date when the loan is deemed to be availed as mentioned herein above and will be included as a part of the minimum amount due in the month of first initial interest amount billing.

The transaction fee – shall be 2.5% of the loan amount or Rs 300/- (whichever is higher).

Finance Charges on Card balances

We will charge the interest rate and /or fees as disclosed at the date of availing the installment loan which shall be applicable during its entire term and no additional fees and interest will be charged for this Installment loan, ONLY if you pay in full the Total Amount Due of your Statement of Account by the Payment Due Date every month until you have paid all installments. However, if you pay (or had paid) an amount that is:

a) equal to or greater than the Minimum Amount Due but less than the Total Amount Due indicated in your current (or previous) Statement of Account, the billed Monthly Initial Interest or Installment Due, as applicable in your current Statement of Account will be subject to the prevailing monthly retail Interest charge from Statement Date to one day before payment date. Interest will be compounded on a monthly basis.

b) less than the Minimum Amount Due as reflected in your current (or previous) monthly Statement of Account, the Monthly Installment Due will be subject to the prevailing monthly retail interest charge from Statement Date to one day before payment date and additionally any unpaid portion of the Monthly Installment Due will also be subject to the prevailing monthly retail interest charge from the payment date to the next statement date. Usual Late Charges will also apply, and your credit records will reflect payment delinquency. The above is subject to the terms of Cardmember Agreement governing your Credit Card account, which currently is 3.75% per month (i.e. 45% annualized). The prevailing interest rate is available at www.citibank/

Illustrative Example for Revolver Interest Calculation:

Assuming, that a Card Member has paid only partially for the February outstanding, and the statement is generated on 17th March for ₹4500 (including interest from the date of transaction). Card Member makes a payment of ₹3000 on 25th March, and a purchase for ₹1000 on 30th March. No further payment is made on the card till 17th April (i.e. next statement date). Assuming an interest rate of 45.00% per annum on the Card, interest will be levied as follows:

Statement Date	17-03-2021
Payment Due Date	09-04-2021
Billed Installments (INR)	2,000.00
Principal Portion (INR)	1,100.00
Interest Portion (INR)	900.00
Other Balances (including interest and taxes)	2,500.00
Total Amount Due (INR)	4,500.00
Minimum Amount Due (INR)	2,125.00
Payment made on Mar 25 (INR)	3,000.00
Transaction on Mar 30th	1,000.00
APR rate as set out in the Statement of Account (per annum) 45.00%	45.00%
[A] Interest charged for period 18th Mar - 24th Mar (7 days) on INR 4500	38.84
[B] Interest charged for period 25th Mar - 29th Mar (5 days) on INR 1500	9.25
[C] Interest charged for period 30th Mar - 17th Apr (19 days) on INR 2500	58.56
Total interest charged in Apr 17 Statement (INR)	106.64
[A] + [B] +[C]

Loan Pre-payment process and related charges

The loan can be pre-closed by calling the 24-Hour Helpline. You may also click here to submit your loan pre-closure request or submit through the "Write to Us" option on the Citibank Customer Service Page or submit your request by logging into Citibank online.

Any payment made into the Credit Card Account over and above the initial interest amount or EMI shall not be deemed to be payment towards the amount availed under LOP and shall not be deemed as closure of the said facility.

Any pre-closure of LOP shall attract Prepayment charges at the rate of 3% on the outstanding principal amount. The Bank reserves the right to revise the prepayment charges at its discretion, with prior notice via email/ letter and such revised charges shall be binding on the Cardmember.

Once the LOP is pre-closed, for any reason, all outstanding including but not limited to the principal outstanding, pre-closure charge and the interest on the loan, for the actual number of days till closure ( i.e. from the last billing date till the date of closure) shall be debited to the Credit Card. On pre-closure of all loans including, loans issued over and above the credit line; the above referred outstanding amount shall block the Credit Limit on the Credit Card. As a part of the Credit Card account, this balance will now attract all the charges including finance charges at the Credit Card rate of interest currently is 3.75% per month (i.e. 45% annualized). The applicable interest rate shall be mentioned in the monthly statement.

Loan Pre-closure due to non-payment

In the event the Credit Card remains past due for more than 180 days (due to non-payment of minimum amount dues), the LOP shall be pre-closed. Following this, the principal outstanding and the interest on the loan for the days from the last EMI billing till closure, shall be debited to the Credit Card account and appear in the monthly statement. The Bank shall be entitled to demand immediate repayment of such outstanding amounts.

Loans on credit cards blocked/ closed by the bank

In the event the Credit Card is blocked or closed prior to the completion of loan tenure, loan initial interest amount and/or EMI(s) will still continue to be billed in the monthly statement and shall be included as a part of the minimum amount due. However, in the event the credit card remains past due for more than 180 days, the LOP shall be pre-closed as stated in the paragraph above on “Loan Pre-closure due to non-payment”.

Other Terms and Conditions

Billed initial interest amount and EMI will not earn any Reward Points.

Final approval for LOP shall be at the sole discretion of the Bank and is subject to the Cardmember's performance on the Credit Card.

Note that this loan issued on your Credit Card cannot be used for Business purposes, and/or purchase of gold/gold bullions/ gold coins/gold jewelry/ gold exchange traded funds/ gold mutual funds and for speculative or trading purposes such as shares and short term investments like KVP, PPF,NSC, Mutual Funds, fixed deposits, RBI bond, ULIP and for subscription into Bank offered wealth management, Insurance products or similar products. Axis Bank prohibits the usage of unsecured loans for investments into Bank wealth management and insurance products. In the event that the loan facility is utilized by you for the purposes other than what is confirmed by you and as prohibited above, the Bank shall be entitled to initiate lawful action against you and do all other acts and things as the Bank may deem necessary to comply with its policies, including but not limited to liquidating your holdings of Investments/Insurance at that time. You will be liable for all costs and expenses that the Bank may incur as a result thereof.

Goods and Services Tax (GST) as notified by the Government of India, is applicable on the initial interest amount, interest component of the EMI, all fees and other charges and is subject to change as per relevant regulations of the Government of India.

The Bank may tie up with credit bureaus authorized by RBI and will share credit information including but not limited to installment loans taken on Credit Card. Loans taken over and above the credit line will be included in the representation of credit limit as part of bureau reporting on a monthly basis.

Please see below illustrative example of Special Mention Account (SMA)/ Non Performing Asset (NPA) classification methodology

Illustrative example

If due date of a Credit Card account is March 31, 2021, and full dues are not received before the Bank runs the day-end process for this date, the date of overdue shall be March 31, 2021. If it continues to remain overdue, then this Credit Card account shall get tagged as SMA-1 upon running day-end process on April 30, 2021 i.e. upon completion of 30 days of being continuously overdue. Accordingly, the date of SMA-1 classification for that card account shall be April 30, 2021.

Similarly, if the Credit Card account continues to remain overdue, it shall get tagged as SMA-2 upon running day-end process on May 30, 2021 and if continues to remain overdue further, it shall get classified as NPA upon running day-end process on June 29, 2021.

Due Date: March 31, 2021

Overdue Days	Date of Classification	Classification Status*
NA	March 30, 2021	Standard
1	March 31, 2021	SMA 0
31	Apr 30, 2021	SMA 1
61	May 30, 2021	SMA 2
91	June 29, 2021	NPA

*Classification status tracking will depend on the type of facility being extended, for e.g. SMA 0 classification is not applicable for revolving facilities, and will be tracked for SMA 1 onwards.

Nothing contained herein should be construed as an obligation on the Bank to offer the above mentioned products.

The Bank reserves the right at any time, with previous notice, to add, alter, modify, change or vary all or any of these terms and conditions or to replace wholly.

All Information in this communication is correct at the time of printing/publishing
(Version: GCG/Cards/LOP T&Cs/11-22)

General Terms and Conditions

In these Terms and Conditions, the following terms shall have the following meanings

• "24-Hour Helpline” shall mean the AxisPhone helpline, available 24/7.
• "Bank” shall mean Axis Bank.
• "Credit Card" shall mean an unexpired Citi branded credit card issued in India.
• "Cardmember" shall mean the holder of a Credit Card
• "Loan On Phone or LOP" shall mean a loan on the Credit Card that can be availed up to the cash line, credit line or over and above the credit line via phone or the Citi website.
• "Loan" shall mean the amount lent by the Bank to the Cardmember under the Loan On Phone products.
• "Top-Ups" shall mean new loans availed by closing the previous ones and with an incremental amount disbursed, over and above the previous outstanding.

The present Terms and Conditions are to be read in conjunction with, and not in derogation of, the Cardmember Terms and Conditions and nothing contained herein shall prejudice or affect the terms of the Cardmember Terms and Conditions.

Unless otherwise specified, the words and expressions used herein shall have the same meaning as in the Cardmember Terms and Conditions.

Fund Transfer facility and Disbursement (Applicable for Direct fund transfer mode only)

The Loan on Phone including Top-Ups, shall be deemed to be booked / availed of by the Cardmember once the Cardmember has provided the telephonic confirmation by validating the Telephonic Personal Identification number(TPIN) /One-Time Password(OTP) from the registered mobile number at the time of availing the Loan on Phone product.

For customers availing the product via the Citi website, by validating Internet Personal Identification number (IPIN) / One-Time password from the registered mobile number at the time of availing the product.

Cardmember shall not be entitled to cancel the Loan or refuse to accept disbursement of the Loan facility once availed. However, a Cardmember intending to pre-close the Loan may call the 24-Hour Helpline. The pre-closure of Loan shall be subject to prepayment process and related preclosure charges as defined in these terms and conditions.

Cardmember shall be liable to pay interest on the Loan on Phone at the rate as given in the Repayment Schedule. Loan on Phone shall be deemed to be booked on the date of confirmation provided by the Cardmember and Disbursements under the Loan on Phone product shall be deemed to be made on the date when the Loan amount is credited by the Bank - to the Designated Account.

Cardmember hereby agrees that upon the Bank sanctioning the Loan on Phone based upon the information provided by the Cardmember at the time of availing the product and further confirming the terms in the Telephonic Confirmation / website, the Bank will not be responsible for any loss incurred by the Cardmember as a result of providing any wrong information by the Cardmember with respect to Direct Fund Transfer details, It shall be deemed as an absolute consent of/by the Cardmember to accept all the terms of the Loan on Phone including but not limited to acceptance of these Terms and Conditions and agrees to be bound by it at all times. The Cardmember hereby agrees that upon the amounts being credited to the Designated Account, he/she shall be required to repay the Loan on Phone as per the Repayment Schedule. For more clarity, please refer to the Billing and Repayment method section below.

In the event of any bounce / return of funds from Cardmember’s bank, the Loan shall be pre-closed and all charges levied towards this transaction shall be reversed. Such reversal shall be reflected in your Credit Card statement.

Encashment and Free look period (Applicable for Demand draft issued customers only)

The Loan shall be deemed to be availed of by the Cardmember only on the date of encashment of the Bank Demand Draft (DD).

The DD is valid for a period of 30 days from the date of issuance. The billing of Equated Monthly Installments (EMIs) shall commence only post encashment of the DD. In the event of non-encashment within the said 30 days, the DD shall be canceled and no charges shall be levied towards this transaction.

In the event, the DD is issued against another bank (hereinafter referred to as a "DAO"), the Loan shall be considered to be availed of, from the date of draft issuance.

The DAO is valid for a period of 90 days.

In the event the DAO is not encashed within the said 90 days, it shall be canceled and charges levied from the date of issuance till expiry of said 90 days shall be reversed upon customer requests. Such reversal shall be reflected in the Card Member's Credit Card statement.

Billing and repayment

For Loan On Phone, the first EMI shall be billed on the first billing date for the credit card that falls post the date of:

• encashment of the DD (except for DAOs, as specified herein), in case of issuance of DD.
• the date of Loan disbursement, in case of loans booked under direct fund transfer option.

For Loan On Phone Top-ups shall be deemed to be availed from the date of issuance of the fresh DD and from the date of loan on phone Top-up booking, for the loans booked under direct fund transfer option. The first EMI shall always be billed on the first billing date for the Credit Card, that falls after the date of issuance of the Bank Demand Draft and from the date of loan booking, for the loans booked under direct fund transfer option.

Interest rate as communicated at the time of availing of the Loan on Phone Top-up shall be levied/applicable on the entire Loan Amount including the old loan principle outstanding resulting in the re-pricing of the old loan principle outstanding also at the new Interest rate of the Loan on Phone Top-up but Transaction fee (as specified herein) shall be levied only on the incremental amount disbursed. The old loan will get pre-closed and the new Loan on Phone Top-up will be booked for the entire loan amount at the new interest rate for the new tenure. When the old loan is pre-closed, the interest for the actual number of days till closure i.e. from the last billing date till the date of closure shall be debited to the Credit Card. The decision of the Bank in this regard shall be final and binding on the Cardmember.

For DAO's, the first EMI shall be billed on the first billing date for the Credit Card, that falls after the date of issuance of the DD.

All billing of EMIs in the subsequent months shall be on the billing date of the Credit Card for that month.

The EMI amount shall be included as a part of the minimum amount due appearing in the Cardmember's monthly Credit Card Statement. If the minimum amount due is unpaid, Charges shall be levied on such outstanding (including but not limited to the EMI as above), as communicated in the Credit Card Most Important Terms & Conditions (MITC).

For Loan On Phones availed against the Credit Line, the Credit Limit on the Cardmember’s Credit Card shall be blocked to the extent of the Loan amount. The Credit Limit shall be released as and when the EMI is billed and paid for, in subsequent months. For Loans availed above the Credit Line, the EMI shall be treated as a normal purchase/spend on the Cardmember’s Credit Card and as per the terms specified in the detailed Cardmember Terms and Conditions.

Interest Calculation Methodology on Loan products

Interest rates as communicated at the time of availing of the Loan product(s) shall be levied/applicable. The applicable rates shall also be mentioned on the DD advice slip and in the repayment schedule.

For Top-ups, the old loan shall be closed and the new interest rate, as communicated at the time of availing the offer and as mentioned on the DD advice slip and in the repayment schedule, shall be applicable to the consolidated loan amount.

The interest component for the first installment shall be computed from the issuance/encashment / loan booking date to the first billing date for the Credit Card. For all subsequent installments, the interest shall be computed on monthly rests and the installment shall be debited to the Credit Card on the date of each monthly bill. The interest component of the Equated Monthly Installment (EMI) is calculated only on the unpaid balance of your loan as illustrated below:

Interest Calculation:

Outstanding Loan Principle x ROI% x (number of days applicable / 360 days),

Where 'number of days applicable' will be actual days from the loan booking / draft encashment date to the first billing date of the Credit Card for the first installment and for all subsequent installments, 'number of days applicable' will be kept constant at 30 days.

[ROI = Rate of Interest as communicated at the time of availing of the product]

As a result of the computation above, it is possible that the first EMI may be for an amount lesser than the standard EMI amount communicated to you, depending on the date of encashment / date of loan booking.

The Bank reserves the right to modify all interest from time to time, at its sole discretion with prior notice or in the event of any changes in the interest rate made by the Reserve Bank of India.

Other Charges

A one-time transaction fee as mentioned below shall be charged for sanction of every Loan. This amount shall be billed to the monthly card statement on the date when the loan is deemed to be availed as mentioned herein above and will be included as a part of the minimum amount due in the month of first EMI billing.

The transaction fee – shall be 2.5% of the loan amount or Rs 300/- (whichever is higher).

Finance Charges on Card balances

We will charge the interest rate and /or fees as disclosed at the date of availing the installment loan which shall be applicable during its entire term and no additional fees and interest will be charged for this Installment loan, ONLY if you pay in full the Total Amount Due of your Statement of Account by the Payment Due Date every month until you have paid all installments. However, if you pay (or had paid) an amount that is:

a) equal to or greater than the Minimum Amount Due but less than the Total Amount Due indicated in your current (or previous) Statement of Account, the billed Monthly Initial Interest or Installment Due, as applicable in your current Statement of Account will be subject to the prevailing monthly retail Interest charge from Statement Date to one day before payment date. Interest will be compounded on a monthly basis.

b) less than the Minimum Amount Due as reflected in your current (or previous) monthly Statement of Account, the Monthly Installment Due will be subject to the prevailing monthly retail interest charge from Statement Date to one day before payment date and additionally any unpaid portion of the Monthly Installment Due will also be subject to the prevailing monthly retail interest charge from the payment date to the next statement date. Usual Late Charges will also apply, and your credit records will reflect payment delinquency. The above is subject to the terms of Cardmember Agreement governing your Credit Card account, which currently is 3.75% per month (i.e. 45% annualized). The prevailing interest rate is available at www.citibank/

Illustrative Example for Revolver Interest Calculation:

Assuming, that a Card Member has paid only partially for the February outstanding, and the statement is generated on 17th March for ₹4500 (including interest from the date of transaction). Card Member makes a payment of ₹3000 on 25th March, and a purchase for ₹1000 on 30th March. No further payment is made on the card till 17th April (i.e. next statement date). Assuming an interest rate of 45.00% per annum on the Card, interest will be levied as follows:

Statement Date	17-03-2021
Payment Due Date	09-04-2021
Billed Installments (INR)	2,000.00
Principal Portion (INR)	1,100.00
Interest Portion (INR)	900.00
Other Balances (including interest and taxes)	2,500.00
Total Amount Due (INR)	4,500.00
Minimum Amount Due (INR)	2,125.00
Payment made on Mar 25 (INR)	3,000.00
Transaction on Mar 30th	1,000.00
APR rate as set out in the Statement of Account (per annum) 45.00%	45.00%
[A] Interest charged for period 18th Mar - 24th Mar (7 days) on INR 4500	38.84
[B] Interest charged for period 25th Mar - 29th Mar (5 days) on INR 1500	9.25
[C] Interest charged for period 30th Mar - 17th Apr (19 days) on INR 2500	58.56
Total interest charged in Apr 17 Statement (INR)	106.64
[A] + [B] +[C]

Loan Pre-payment process and related charges

The loan can be pre-closed by calling the 24-Hour Helpline. You may also click here to submit your loan pre-closure request or submit through the "Write to Us" option on the Citibank Customer Service Page or submit your request by logging into Citibank online.

Any payment made into the Credit Card Account over and above the EMI shall not be deemed to be payment towards the amount availed under LOP and shall not be deemed as closure of the said facility.

Any preclosure of LOP shall attract Prepayment charges at the rate of 3% on the outstanding principal amount. The Bank reserves the right to revise the prepayment charges at its discretion, with prior notice via email/ letter and such revised charges shall be binding on the Cardmember.

Once the LOP is pre-closed, for any reason, all outstanding including but not limited to the principal outstanding, pre-closure charge and the interest on the loan, for the actual number of days till closure (i.e. from the last billing date till the date of closure) shall be debited to the Credit Card. On pre-closure of all loans including, loans issued over and above the credit line; the above referred outstanding amount shall block the Credit Limit on the Credit Card. As a part of the Credit Card account, this balance will now attract all the charges including finance charges at the Credit Card rate of interest which currently is 3.75% per month (i.e. 45% annualized). The applicable interest rate shall be mentioned in the monthly statement.

Loan Pre-closure due to non-payment

In the event the Credit Card remains past due for more than 180 days (due to non-payment of minimum amount dues), the LOP shall be pre-closed. Following this, the principal outstanding and the interest on the loan for the days from the last EMI billing till closure, shall be debited to the Credit Card account and appear in the monthly statement. The Bank shall be entitled to demand immediate repayment of such outstanding amounts.

Loans on credit cards blocked/ closed by the bank

In the event the Credit Card is blocked or closed prior to the completion of loan tenure, loan EMI(s) will still continue to be billed in the monthly statement and shall be included as a part of the minimum amount due. However, in the event the credit card remains past due for more than 180 days, the LOP shall be pre-closed as stated in the paragraph above on “Loan Pre-closure due to non-payment”.

Other Terms and Conditions

Billed EMI will not earn any Reward Points.

Final approval for LOP shall be at the sole discretion of the Bank and is subject to the Cardmember's performance on the Credit Card.

Note that this loan issued on your Credit Card cannot be used for Business purposes, and/or purchase of gold/gold bullions/ gold coins/gold jewelry/ gold exchange traded funds/ gold mutual funds and for speculative or trading purposes such as shares and short term investments like KVP, PPF,NSC, Mutual Funds, fixed deposits, RBI bond, ULIP and for subscription into Bank offered wealth management, Insurance products or similar products. The Bank prohibits the usage of unsecured loans for investments into Bank wealth management and insurance products. In the event that the loan facility is utilized by you for the purposes other than what is confirmed by you and as prohibited above, the Bank shall be entitled to initiate lawful action against you and do all other acts and things as the Bank may deem necessary to comply with its policies, including but not limited to liquidating your holdings of Investments/Insurance at that time. You will be liable for all costs and expenses that the Bank may incur as a result thereof.

Goods and Services Tax (GST) as notified by the Government of India, is applicable on the interest component of the EMI, all fees and other charges and is subject to change as per relevant regulations of the Government of India.

The Bank may tie up with credit bureaus authorized by RBI and will share credit information including but not limited to installment loans taken on Credit Card. Loans taken over and above the credit line will be included in the representation of credit limit as part of bureau reporting on a monthly basis.

Please see below illustrative example of Special Mention Account (SMA)/ Non Performing Asset (NPA) classification methodology

Illustrative example

If due date of a Credit Card account is March 31, 2021, and full dues are not received before the Bank runs the day-end process for this date, the date of overdue shall be March 31, 2021. If it continues to remain overdue, then this Credit Card account shall get tagged as SMA-1 upon running day-end process on April 30, 2021 i.e. upon completion of 30 days of being continuously overdue. Accordingly, the date of SMA-1 classification for that Credit Card account shall be April 30, 2021.

Similarly, if the card account continues to remain overdue, it shall get tagged as SMA-2 upon running day-end process on May 30, 2021 and if continues to remain overdue further, it shall get classified as NPA upon running day-end process on June 29, 2021.

Due Date: March 31, 2021

Overdue Days	Date of Classification	Classification Status*
NA	March 30, 2021	Standard
1	March 31, 2021	SMA 0
31	Apr 30, 2021	SMA 1
61	May 30, 2021	SMA 2
91	June 29, 2021	NPA

*Classification status tracking will depend on the type of facility being extended, for e.g. SMA 0 classification is not applicable for revolving facilities, and will be tracked for SMA 1 onwards.

Nothing contained herein should be construed as an obligation on the Bank to offer the above mentioned products.

The Bank reserves the right at any time, with previous notice, to add, alter, modify, change or vary all or any of these terms and conditions or to replace wholly.

All Information in this communication is correct at the time of printing/publishing
(Version: GCG/Cards/LOP T&Cs/11-22)

General Terms and Conditions

In these Terms and Conditions, the following terms shall have the following meanings:

• "24-Hour Helpline” shall mean the AxisPhone helpline, available 24/7.
• "Bank” shall mean Axis Bank.
• "Credit Card" shall mean an unexpired Citi branded Credit Card issued in India.
• "Cardmember" shall mean the holder of a Credit Card.
• "Balance Conversion Program" shall mean a product wherein last statement balances minus minimum amount due of last statement balances are converted into equal monthly installments at an interest rate as communicated at the time of availing the product via Phone or the Citi website.
• “Initial Interest” shall mean the interest on the loan amount from the date of loan booking to the immediate card statement billing date
• “Loan Tenure” shall mean the period for which loan amount is availed for and shall not include the days for which the initial interest amount will be billed
• “EMI” shall mean Equated Monthly Installments calculated based on the loan amount, interest rate and tenure. This will include both principal and interest components and the number of such EMIs will be equal to Loan Tenure

Illustrative example for Loan Tenure

For a loan booked on 10th March against a tenure of 12 months, with immediate billing date falling on 25th March, “Initial interest” shall be levied for 15 days and “Loan Tenure” shall commence post 25th March, for a period of 12 months excluding the initial interest period.

The present Terms and Conditions are to be read in conjunction with, and not in derogation of, the detailed Cardmember Terms and Conditions and nothing contained herein shall prejudice or affect the terms and conditions of the detailed Cardmember Terms and Conditions.

Unless otherwise specified, the words and expressions used herein shall have the same meaning as in the detailed Cardmember Terms and Conditions.

A Cardmember may opt to convert his entire last statement balance excluding cash withdrawals and related transaction fees, into an EMI facility. Minimum amount due of last statement balance and any unsettled transactions will be excluded from the amount to be considered under the Program. Any existing EMI facility or loan on Credit Card will not be included in or clubbed with this facility.

Billing and repayment

For Balance Conversion Program, the balance converted will be reversed /credited on the conversion date and the initial interest amount shall be billed on the immediate billing date of the Credit Card that falls post the date of balance conversion into EMI facility under this Program. All billing of EMIs in the subsequent months shall be on the billing date of the Credit Card for that month.

The initial interest amount for the immediate billing date and EMI amounts in subsequent billing dates of each month shall be included as a part of the minimum amount due appearing in the Cardmember's monthly Credit Card Statement. If the minimum amount due is unpaid, charges shall be levied on such outstanding (including but not limited to the initial interest amount or EMI as above), as communicated in the Credit Card Most Important Terms & Conditions (MITC).

Since the said balance conversion under this Program is availed against the credit limit, the credit limit on the Cardmember's Credit Card shall be blocked to the extent of the value of Balance Conversion amount converted under this Program. The Credit Limit shall be released on a monthly basis to the extent of the value of each EMI as and when the EMI is paid for, in subsequent months.

Interest Calculation Methodology on EMI products

Interest rates as communicated at the time of availing of the product(s) shall be levied/ applicable.

On confirmation by the Cardmember for availing the Balance Conversion Program, the Cardmember should make a payment of the minimum amount due per his last Credit Card statement preceding the date of confirmation and by the payment due date (per his card statement) to avoid interest charges from being levied on the unpaid amount. The credit Modified Date: 29-12-2021 for the amount converted under the Program will reflect within one working day from the date of above-mentioned confirmation. The credit passed for the converted amount will not include the minimum amount due.

The initial interest amount shall be computed from the date of conversion to the immediate billing date of the Credit Card. For all installments billed subsequently, the interest shall be computed on monthly rests and the installment shall be debited to the Credit Card on the date of each monthly bill. The initial interest amount shall be computed on the loan amount and the interest component of the Equated Monthly Installment (EMI) is calculated only on the unpaid balance of your loan, as illustrated below:

Calculation of Initial Interest Amount:

Loan Amount x ROI% x (number of days applicable/365 or 366 days)

Where 'number of days applicable' will be actual days from the date of conversion/loan booking date to the immediate billing date of the Credit Card for the initial interest amount.[ROI = Rate of Interest as communicated at the time of availing of the product]

As a result of the computation above, it is possible that the initial interest may be different from that communicated to you at the time of loan booking, depending on the program/ loan activation date.

Illustrative example for computation of Initial interest amount:

For a loan amount of Rs 1,00,000 with loan date of conversion as 1st March at a rate of interest of 24% against a tenure of 24 months, with immediate billing date falling on 25th March,

Initial interest amount will be =1,00,000 *24%*24/365 = Rs 1578

This will be billed as part of the Minimum amount due in the statement dated 25th March

Calculation of Interest component of EMI:

Outstanding Loan Principal x ROI% x 1/12.

[ROI = Rate of Interest as communicated at the time of availing of the product]

The Bank reserves the right to modify all interest from time to time, at its sole discretion with prior notice or in the event of any changes in the interest rate made by the Reserve Bank of India.

Other Charges

A one-time transaction fee as mentioned below shall be charged for balance conversion facility. This amount shall be billed to the monthly card statement on the date when the balance conversion facility is deemed to be availed as mentioned herein above and will be included as a part of the minimum amount due in the month of billing of initial interest amount.

• The transaction fee shall be 2.5% of the balance converted or Rs 300 (whichever is higher)

Finance Charges on Card balances

We will charge the interest rate and /or fees as disclosed at the date of availing the installment loan which shall be applicable during its entire term and no additional fees and interest will be charged for this Installment loan, ONLY if you pay in full the Total Amount Due of your Statement of Account by the Payment Due Date every month until you have paid all installments. However, if you pay (or had paid) an amount that is :

a) equal to or greater than the Minimum Amount Due but less than the Total Amount Due indicated in your current (or previous) Statement of Account, the billed Monthly Initial Interest or Installment Due, as applicable in your current Statement of Account will be subject to the prevailing monthly retail Interest charge from Statement Date to one day before payment date. Interest will be compounded on a monthly basis.

b) less than the Minimum Amount Due as reflected in your current (or previous) monthly Statement of Account, the Monthly Installment Due will be subject to the prevailing monthly retail interest charge from Statement Date to one day before payment date and additionally any unpaid portion of the Monthly Installment Due will also be subject to the prevailing monthly retail interest charge from Modified Date: 29-12-2021 the payment date to the next statement date. Usual Late Charges will also apply and your credit records will reflect payment delinquency. The above is subject to the terms of Cardmember Agreement governing your Credit Card account, which currently is 3.75% per month (i.e. 45% annualized). The prevailing interest rate is available at www.citibank/

Illustrative Example for Revolver Interest Calculation

Assuming, that a Card Member has paid only partially for the February outstanding, and the statement is generated on 17th March for ₹4500 (including interest from the date of transaction). Card Member makes a payment of ₹3000 on 25th March, and a purchase for ₹1000 on 30th March. No further payment is made on the card till 17th April (i.e., next statement date). Assuming an interest rate of 45.00% per annum on the Card, interest will be levied as follows

Statement Date	17-03-2021
Payment Due Date	09-04-2021
Billed Installments (INR)	2,000.00
Principal Portion (INR)	1,100.00
Interest Portion (INR)	900.00
Other Balances (including interest and taxes)	2,500.00
Total Amount Due (INR)	4,500.00
Minimum Amount Due (INR)	2,125.00
Payment made on Mar 25 (INR)	3,000.00
Transaction on Mar 30th	1,000.00
APR rate as set out in the Statement of Account (per annum) 45.00%	45.00%
[A] Interest charged for period 18th Mar - 24th Mar (7 days) on INR 4500	38.84
[B] Interest charged for period 25th Mar - 29th Mar (5 days) on INR 1500	9.25
[C] Interest charged for period 30th Mar - 17th Apr (19 days) on INR 2500	58.56
Total interest charged in Apr 17 Statement (INR)	106.64
[A] + [B] +[C]

Loan Pre-payment process and related charges

Any loan facility on your Credit Card, including but not limited to balance conversion products, can be pre-closed by calling the 24-Hour Helpline.

Any payment made into the Credit Card account over and above the initial interest amount or EMI shall not be deemed to be payment towards the amount availed under the Balance Conversion Program and shall not be deemed as closure of the said facility.

Any pre-closure of Balance Conversion shall attract Prepayment charges at the rate of 3% on the outstanding principal amount. The Bank reserves the right to revise the prepayment charges at its discretion, with prior notice via email/ letter and such revised charges shall be binding on the Cardmember.

Once the Balance Conversion Program is pre-closed, for any reason, all outstanding including but not limited to the principal outstanding, pre-closure charge and the interest on the loan for the actual number of days till closure (i.e. from the last billing date till the date of closure) shall be debited to the Credit Card. As a part of the Credit Card Account, this balance will now attract all the charges including finance charges at the Credit Card rate of interest which currently is 3.75% per month (i.e., 45% annualized). The applicable interest rate shall be mentioned in the monthly statement.

Loan Pre-closure due to non-payment

In the event the Credit Card remains past due for more than 180 days (due to non-payment of minimum amount dues), the Balance Conversion Program shall be pre-closed. Following this, the principal outstanding and the interest on the loan for the days from the last EMI billing till closure, shall be debited to the Credit Card account and appear in the monthly statement. The Bank shall be entitled to demand immediate repayment of such outstanding amounts.

Loans on Credit Cards blocked/ closed by the bank

In the event the Credit Card is blocked or closed prior to the completion of loan tenure, loan initial interest amount and/or EMI(s), will still continue to be billed in the monthly statement and shall be included as a part of the minimum amount due. However, in the event the Credit Card remains past due for more than 180 days, the Balance Conversion program shall be pre-closed as stated in the paragraph above on “Loan Pre-closure due to non-payment”.

Other Terms and Conditions

Billed initial interest amount and EMI payments shall not earn any Reward Points.

Final approval of such balance conversion facility shall be at the sole discretion of the Bank and is subject to the Cardmembers performance on the Credit Card.

Goods and Services Tax (GST) as notified by the Government of India, is applicable on the initial interest amount, interest component of the EMI, all fees and other charges and is subject to change as per relevant regulations of the Government of India.

Per extant Reserve Bank of India (RBI) guideline, no advances should be granted by banks for purchase of gold in any form, including primary gold, gold bullion, gold jewelry, gold coins, units of gold Exchange Traded Funds (ETF) and units of gold Mutual Funds. Accordingly, conversion of such transaction into an Equated Monthly Installment (EMI) scheme is prohibited.

The Bank may tie up with credit bureaus authorized by RBI and will share credit information including but not limited to installment loans taken on Credit Card. Loans taken over and above the credit line will be included in the representation of credit limit as part of bureau reporting on a monthly basis.

Please see below illustrative example of Special Mention Account (SMA)/ Non Performing Asset (NPA) classification methodology

Illustrative example

If due date of a Credit Card account is March 31, 2021, and full dues are not received before the Bank runs the day-end process for this date, the date of overdue shall be March 31, 2021. If it continues to remain overdue, then this card account shall get tagged as SMA-1 upon running day-end process on April 30, 2021 i.e. upon completion of 30 days of being continuously overdue. Accordingly, the date of SMA-1 classification for that card account shall be April 30, 2021.

Similarly, if the card account continues to remain overdue, it shall get tagged as SMA-2 upon running day-end process on May 30, 2021 and if continues to remain overdue further, it shall get classified as NPA upon running day-end process on June 29, 2021.

Due Date: March 31, 2021

Overdue Days	Date of Classification	Classification Status*
NA	March 30, 2021	Standard
1	March 31, 2021	SMA 0
31	Apr 30, 2021	SMA 1
61	May 30, 2021	SMA 2
91	June 29, 2021	NPA

*Classification status tracking will depend on the type of facility being extended, for e.g., SMA 0 classification is not applicable for revolving facilities, and will be tracked for SMA 1 onwards.

Nothing contained herein should be construed as an obligation on the Bank to offer the above-mentioned product. The Bank reserves the right at any time, with previous notice, to add, alter, modify, change or vary all or any of these terms and conditions or to replace wholly. All Information in this communication is correct at the time of printing/publishing

(Version: GCG/Cards/Balance Conversion T&Cs/11-22)

General Terms and Conditions

In these Terms and Conditions, the following terms shall have the following meanings:

• "24-Hour Helpline” shall mean the AxisPhone helpline, available 24/7.
• "Bank” shall mean Axis Bank.
• “Credit Card” shall mean an unexpired Citi branded Credit Card (- issued in India.
• "Cardmember" shall mean the holder of a Credit Card.
• “Balance Conversion Program” shall mean a product wherein last statement balances minus minimum amount due of last statement balances are converted into equal monthly installments at an interest rate as communicated at the time of availing the product via Phone or the Citi website.
• “Initial Interest” shall mean the interest on the loan amount from the date of loan booking to the immediate card statement billing date
• “Loan Tenure” shall mean the period for which loan amount is availed for and shall not include the days for which the initial interest amount will be billed
• “EMI” shall mean Equated Monthly Installments calculated based on the loan amount, interest rate and tenure. This will include both principal and interest components and the number of such EMIs will be equal to Loan Tenure

Illustrative example for Loan Tenure

For a loan booked on 10th March against a tenure of 12 months, with immediate billing date falling on 25th March, “Initial interest” shall be levied for 15 days and “Loan Tenure” shall commence post 25th March, for a period of 12 months excluding the initial interest period.

The present Terms and Conditions are to be read in conjunction with, and not in derogation of, the detailed Cardmember Terms and Conditions and nothing contained herein shall prejudice or affect the terms and conditions of the detailed Cardmember Terms and Conditions.

Unless otherwise specified, the words and expressions used herein shall have the same meaning as in the detailed Cardmember Terms and Conditions.

A Cardmember may opt to convert his entire last statement balance excluding cash withdrawals and related transaction fees, into an EMI facility. Minimum amount due of last statement balance and any unsettled transactions will be excluded from the amount to be considered under the Program. Any existing EMI facility or loan on Credit Card will not be included in or clubbed with this facility.

Billing and repayment

For Balance Conversion Program, the balance converted will be reversed /credited on the conversion date and the initial interest amount shall be billed on the immediate billing date of the Credit Card that falls post the date of balance conversion into EMI facility under this Program. All billing of EMIs in the subsequent months shall be on the billing date of the Credit Card for that month.

The initial interest amount for the immediate billing date and EMI amounts in subsequent billing dates of each month shall be included as a part of the minimum amount due appearing in the Cardmember’s monthly Credit Card Statement. If the minimum amount due is unpaid, charges shall be levied on such outstanding (including but not limited to the initial interest amount or EMI as above), as communicated in the Credit Card Most Important Terms & Conditions (MITC).

Since the said balance conversion under this Program is availed against the credit limit, the credit limit on the Cardmember’s Credit Card shall be blocked to the extent of the value of Balance Conversion amount converted under this Program. The Credit Limit shall be released on a monthly basis to the extent of the value of each EMI as and when the EMI is paid for, in subsequent months.

Interest Calculation Methodology on EMI products

Interest rates as communicated at the time of availing of the product(s) shall be levied/ applicable.

On confirmation by the Cardmember for availing the Balance Conversion Program, the Cardmember should make a payment of the minimum amount due per his last Credit Card statement preceding the date of confirmation and by the payment due date (per his card statement) to avoid interest charges from being levied on the unpaid amount. The credit for the amount converted under the Program will reflect within one working day from the date of above-mentioned Modified Date: 29-12-2021 confirmation. The credit passed for the converted amount will not include the minimum amount due.

The initial interest amount shall be computed from the date of conversion to the immediate billing date of the Credit Card. For all installments billed subsequently, the interest shall be computed on monthly rests and the installment shall be debited to the Credit Card on the date of each monthly bill. The initial interest amount shall be computed on the loan amount and the interest component of the Equated Monthly Installment (EMI) is calculated only on the unpaid balance of your loan, as illustrated below:

Calculation of Initial Interest Amount:

Loan Amount x ROI% x (number of days applicable/360days)

Where ‘number of days applicable’ will be actual days from the date of conversion/loan booking date to the immediate billing date of the Credit Card for the initial interest amount.[ROI = Rate of Interest as communicated at the time of availing of the product]

As a result of the computation above, it is possible that the initial interest may be different from that communicated to you at the time of loan booking, depending on the program/ loan activation date.

Illustrative example for computation of Initial interest amount:

For a loan amount of Rs 1,00,000 with loan date of conversionas1st March at a rate of interest of 24% against a tenure of 24 months, with immediate billing date falling on 25th March,

Initial interest amount will be =1,00,000 *24%*24/360 = Rs 1600

This will be billed as part of the Minimum amount due in the statement dated 25th March

Calculation of Interest component of EMI:

Outstanding Loan Principal x ROI% x (a constant of 30 days / 360 days),

[ROI = Rate of Interest as communicated at the time of availing of the product]

The Bank reserves the right to modify all interest from time to time, at its sole discretion with prior notice or in the event of any changes in the interest rate made by the Reserve Bank of India.

Other Charges

A one-time transaction fee as mentioned below shall be charged for balance conversion facility. This amount shall be billed to the monthly card statement on the date when the balance conversion facility is deemed to be availed as mentioned herein above and will be included as a part of the minimum amount due in the month of billing of initial interest amount.

• The transaction fee shall be 2.5% of the balance converted or Rs 300 (whichever is higher)

Finance Charges on Card balances

We will charge the interest rate and /or fees as disclosed at the date of availing the installment loan which shall be applicable during its entire term and no additional fees and interest will be charged for this Installment loan, ONLY if you pay in full the Total Amount Due of your Statement of Account by the Payment Due Date every month until you have paid all installments. However, if you pay (or had paid) an amount that is:

a) equal to or greater than the Minimum Amount Due but less than the Total Amount Due indicated in your current (or previous) Statement of Account, the billed Monthly Initial Interest or Installment Due, as applicable in your current Statement of Account will be subject to the prevailing monthly retail Interest charge from Statement Date to one day before payment date. Interest will be compounded on a monthly basis.

b) less than the Minimum Amount Due as reflected in your current (or previous) monthly Statement of Account, the Monthly Installment Due will be subject to the prevailing monthly retail interest charge from Statement Date to one day before payment date and additionally any unpaid portion of the Monthly Installment Due will also be subject to the prevailing monthly retail interest charge from the payment date to the next statement date. Usual Late Charges will also apply and your credit Modified Date: 29-12-2021 records will reflect payment delinquency. The above is subject to the terms of Cardmember Agreement governing your Credit Card account, which currently is 3.75% per month (i.e. 45% annualized). The prevailing interest rate is available at www.citibank/

Illustrative Example for Revolver Interest Calculation

Assuming, that a Card Member has paid only partially for the February outstanding, and the statement is generated on 17th March for ₹4500 (including interest from the date of transaction). Card Member makes a payment of ₹3000 on 25th March, and a purchase for ₹1000 on 30th March. No further payment is made on the card till 17th April (i.e., next statement date). Assuming an interest rate of 45.00% per annum on the Card, interest will be levied as follows

Statement Date	17-03-2021
Payment Due Date	09-04-2021
Billed Installments (INR)	2,000.00
Principal Portion (INR)	1,100.00
Interest Portion (INR)	900.00
Other Balances (including interest and taxes)	2,500.00
Total Amount Due (INR)	4,500.00
Minimum Amount Due (INR)	2,125.00
Payment made on Mar 25 (INR)	3,000.00
Transaction on Mar 30th	1,000.00
APR rate as set out in the Statement of Account (per annum) 45.00%	45.00%
[A] Interest charged for period 18th Mar - 24th Mar (7 days) on INR 4500	38.84
[B] Interest charged for period 25th Mar - 29th Mar (5 days) on INR 1500	9.25
[C] Interest charged for period 30th Mar - 17th Apr (19 days) on INR 2500	58.56
Total interest charged in Apr 17 Statement (INR)	106.64
[A] + [B] +[C]

Loan Pre-payment process and related charges

Any loan facility on your Credit Card, including but not limited to balance conversion products, can be pre-closed by calling the 24-Hour Helpline.

Any payment made into the Credit Card account over and above the initial interest amount or EMI shall not be deemed to be payment towards the amount availed under the Balance Conversion Program and shall not be deemed as closure of the said facility

Any pre-closure of Balance Conversion shall attract Prepayment charges at the rate of 3% on the outstanding principal amount. The Bank reserves the right to revise the prepayment charges at its discretion, with prior notice via email/ letter and such revised charges shall be binding on the Cardmember.

Once the Balance Conversion Program is pre-closed, for any reason, all outstanding including but not limited to the principal outstanding, pre-closure charge and the interest on the loan for the actual number of days till closure (i.e. from the last billing date till the date of closure) shall be debited to the Credit Card. As a part of the Credit Card Account, this balance will now attract all the charges including finance charges at the Credit Card rate of interest which currently is 3.75% per month (i.e. 45% annualized). The applicable interest rate shall be mentioned in the monthly statement.

Loan Pre-closure due to non-payment

In the event the Credit Card remains past due for more than 180 days (due to non-payment of minimum amount dues), the Balance Conversion Program shall be pre-closed. Following this, the principal outstanding and the interest on the loan for the days from the last EMI billing till closure, shall be debited to the Credit Card account and appear in the monthly statement. The Bank shall be entitled to demand immediate repayment of such outstanding amounts.

Loans on Credit Cards blocked/ closed by the bank

In the event the Credit Card is blocked or closed prior to the completion of loan tenure, loan initial interest amount and/or EMI(s), will still continue to be billed in the monthly statement and shall be included as a part of the minimum amount due. However, in the event the Credit Card remains past due for more than 180 days, the Balance Conversion Program shall be pre-closed as stated in the paragraph above on “Loan Pre-closure due to non-payment”.

Other Terms and Conditions

Billed initial interest amount and EMI payments shall not earn any Reward Points.

Final approval of such balance conversion facility shall be at the sole discretion of the Bank and is subject to the Cardmembers performance on the Credit Card.

Goods and Services Tax (GST) as notified by the Government of India, is applicable on the initial interest amount, interest component of the EMI, all fees and other charges and is subject to change as per relevant regulations of the Government of India.

Per extant Reserve Bank of India (RBI) guideline, no advances should be granted by banks for purchase of gold in any form, including primary gold, gold bullion, gold jewelry, gold coins, units of gold Exchange Traded Funds (ETF) and units of gold Mutual Funds. Accordingly, conversion of such transaction into an Equated Monthly Installment (EMI) scheme is prohibited.

The Bank may tie up with credit bureaus authorized by RBI and will share credit information including but not limited to installment loans taken on Credit Card. Loans taken over and above the credit line will be included in the representation of credit limit as part of bureau reporting on a monthly basis.

Please see below illustrative example of Special Mention Account (SMA)/ Non Performing Asset (NPA) classification methodology

Illustrative example

If due date of a Credit Card account is March 31, 2021, and full dues are not received before the Bank runs the day-end process for this date, the date of overdue shall be March 31, 2021. If it continues to remain overdue, then this card account shall get tagged as SMA-1 upon running day-end process on April 30, 2021 i.e. upon completion of 30 days of being continuously overdue. Accordingly, the date of SMA-1 classification for that card account shall be April 30, 2021.

Similarly, if the card account continues to remain overdue, it shall get tagged as SMA-2 upon running day-end process on May 30, 2021 and if continues to remain overdue further, it shall get classified as NPA upon running day-end process on June 29, 2021.

Due Date: March 31, 2021

Overdue Days	Date of Classification	Classification Status*
NA	March 30, 2021	Standard
1	March 31, 2021	SMA 0
31	Apr 30, 2021	SMA 1
61	May 30, 2021	SMA 2
91	June 29, 2021	NPA

*Classification status tracking will depend on the type of facility being extended, for e.g., SMA 0 classification is not applicable for revolving facilities, and will be tracked for SMA 1 onwards.

Nothing contained herein should be construed as an obligation on the Bank to offer the above-mentioned product. The Bank reserves the right at any time, with previous notice, to add, alter, modify, change or vary all or any of these terms and conditions or to replace wholly. All Information in this communication is correct at the time of printing/publishing

(Version: GCG/Cards/Balance Conversion T&Cs/11-22)

General Terms and Conditions

In these Terms and Conditions, the following terms shall have the following meanings:

• "24-Hour Helpline” shall mean the AxisPhone helpline, available 24/7.
• "Bank” shall mean Axis Bank.
• "Credit Card" shall mean an unexpired Citi branded Credit Card issued in India.
• "Cardmember" shall mean the holder of a Credit Card.
• "Balance Conversion Program" or "Program" shall mean a product wherein last statement balances minus minimum amount due of last statement balances are converted into equal monthly installments at an interest rate as communicated at the time of availing the product via phone or the Citi website.

The present Terms and Conditions are to be read in conjunction with, and not in derogation of, the detailed Cardmember Terms and Conditions and nothing contained herein shall prejudice or affect the terms and conditions of the detailed Cardmember Terms and Conditions.

Unless otherwise specified, the words and expressions used herein shall have the same meaning as in the detailed Cardmember Terms and Conditions.

A Cardmember may opt to convert his entire last statement balance excluding cash withdrawals and related transaction fees, into an EMI facility. Minimum amount due of last statement balance and any unsettled transactions will be excluded from the amount to be considered under the Program. Any existing EMI facility or loan on Credit Card will not be included in or clubbed with this facility.

Billing and repayment

For Balance Conversion Program, the balance converted will be reversed /credited on the conversion date and the first EMI shall be billed on the first billing date for the Credit Card that falls post the date of balance conversion into EMI facility under this Program.

All billing of EMIs in the subsequent months shall be on the billing date of the Credit Card for that month.

The EMI amount shall be included as a part of the minimum amount due appearing in the Cardmember's monthly Credit Card Statement. If the minimum amount due is unpaid, charges shall be levied on such outstanding (including but not limited to the EMI as above), as communicated in the Credit Card Most Important Terms & Conditions (MITC).

Since the said balance conversion under this Program is availed against the credit limit, the credit limit on the Cardmember's Credit Card shall be blocked to the extent of the value of Balance Conversion amount converted under this Program. The Credit Limit shall be released on a monthly basis to the extent of the value of each EMI as and when the EMI is paid for, in subsequent months.

Interest Calculation Methodology on EMI products

Interest rates as communicated at the time of availing of the product(s) shall be levied/ applicable.

On confirmation over the phone by the Cardmember for availing the Balance Conversion Program, the Cardmember should make a payment of the minimum amount due per his last Credit Card statement preceding the date of confirmation and by the payment due date (per his card statement) to avoid interest charges from being levied on the unpaid amount. The credit for the amount converted under the Program will be reflected within one working day from the date of above-mentioned confirmation. The credit passed for the converted amount will not include the minimum amount due.

The interest component for the first installment shall be computed from the date of conversion to the first billing date for the Credit Card. For all subsequent installments, the interest shall be computed on monthly rests and the installment shall be debited to the Credit Card on the date of each monthly bill.

The interest component of the Equated Monthly Installment (EMI) is calculated only on the unpaid balance of your loan as illustrated below:

Interest Calculation: Outstanding Loan Principle x ROI% x (number of days applicable / 360 days), where 'number of days applicable' will be actual days from the booking date to the first billing date of the Credit Card for the first installment and for all subsequent installments, 'number of days applicable' will be kept constant at 30 days. [ROI = Rate of Interest as communicated at the time of availing of the product] Modified Date: 29-12-2021

As a result of the computation above, it is possible that the first EMI may be for an amount lesser than the standard EMI amount communicated to you.

The Bank reserves the right to modify all interest from time to time, at its sole discretion with prior notice or in the event of any changes in the interest rate made by the Reserve Bank of India

Other Charges

A one-time transaction fee as mentioned below shall be charged for balance conversion facility. This amount shall be billed to the monthly card statement on the date when the balance conversion facility is deemed to be availed as mentioned herein above and will be included as a part of the minimum amount due in the month of first EMI billing.

• The transaction fee shall be 2.5% of the balance converted or Rs 300 (whichever is higher)

Finance Charges on Card balances

We will charge the interest rate and /or fees as disclosed at the date of availing the installment loan which shall be applicable during its entire term and no additional fees and interest will be charged for this Installment loan, ONLY if you pay in full the Total Amount Due of your Statement of Account by the Payment Due Date every month until you have paid all installments. However, if you pay ( or had paid) an amount that is :

a) equal to or greater than the Minimum Amount Due but less than the Total Amount Due indicated in your current (or previous) Statement of Account, the billed Monthly Initial Interest or Installment Due, as applicable in your current Statement of Account will be subject to the prevailing monthly retail Interest charge from Statement Date to one day before payment date. Interest will be compounded on a monthly basis.

b) less than the Minimum Amount Due as reflected in your current (or previous) monthly Statement of Account, the Monthly Installment Due will be subject to the prevailing monthly retail interest charge from Statement Date to one day before payment date and additionally any unpaid portion of the Monthly Installment Due will also be subject to the prevailing monthly retail interest charge from the payment date to the next statement date. Usual Late Charges will also apply and your credit records will reflect payment delinquency. The above is subject to the terms of Cardmember Agreement governing your Credit Card account, which currently is 3.75% per month (i.e. 45% annualized). The prevailing interest rate is available at www.citibank/

Illustrative Example for Revolver Interest Calculation

Assuming, that a Card Member has paid only partially for the February outstanding, and the statement is generated on 17th March for ₹4500 (including interest from the date of transaction). Card Member makes a payment of ₹3000 on 25th March, and a purchase for ₹1000 on 30th March. No further payment is made on the card till 17th April (i.e., next statement date). Assuming an interest rate of 45.00% per annum on the Card, interest will be levied as follows

Statement Date	17-03-2021
Payment Due Date	09-04-2021
Billed Installments (INR)	2,000.00
Principal Portion (INR)	1,100.00
Interest Portion (INR)	900.00
Other Balances (including interest and taxes)	2,500.00
Total Amount Due (INR)	4,500.00
Minimum Amount Due (INR)	2,125.00
Payment made on Mar 25 (INR)	3,000.00
Transaction on Mar 30th	1,000.00
APR rate as set out in the Statement of Account (per annum) 45.00%	45.00%
[A] Interest charged for period 18th Mar - 24th Mar (7 days) on INR 4500	38.84
[B] Interest charged for period 25th Mar - 29th Mar (5 days) on INR 1500	9.25
[C] Interest charged for period 30th Mar - 17th Apr (19 days) on INR 2500	58.56
Total interest charged in Apr 17 Statement (INR)	106.64
[A] + [B] +[C]

Loan Pre-payment process and related charges

Any loan facility on your Credit Card, including but not limited to balance conversion products, can be pre-closed by calling the 24-Hour Helpline.

Loan Pre-closure due to non-payment

In the event the Credit Card remains past due for more than 180 days (due to non-payment of minimum amount dues), the Balance Conversion Program shall be pre-closed. Following this, the principal outstanding and the interest on the loan for the days from the last EMI billing till closure, shall be debited to the Credit Card account and appear in the monthly statement. The Bank shall be entitled to demand immediate repayment of such outstanding amounts.

Loans on Credit Cards blocked/ closed by the bank

In the event the Credit Card is blocked or closed prior to the completion of loan tenure, loan EMI(s), will still continue to be billed in the monthly statement and shall be included as a part of the minimum amount due. However, in the event the Credit Card remains past due for more than 180 days, the Balance Conversion Program shall be pre-closed as stated in the paragraph above on “Loan Pre-closure due to non-payment”.

Other Terms and Conditions

Billed EMI payments shall not earn any Reward Points

Final approval of such balance conversion facility shall be at the sole discretion of the Bank and is subject to the Cardmembers performance on the Credit Card.

Goods and Services Tax (GST) as notified by the Government of India, is applicable on the interest component of the EMI, all fees and other charges and is subject to change as per relevant regulations of the Government of India.

Per extant Reserve Bank of India (RBI) guideline, no advances should be granted by banks for purchase of gold in any form, including primary gold, gold bullion, gold jewelry, gold coins, units of gold Exchange Traded Funds (ETF) and units of gold Mutual Funds. Accordingly, conversion of such transaction into an Equated Monthly Installment (EMI) scheme is prohibited.

The Bank may tie up with credit bureaus authorized by RBI and will share credit information including but not limited to installment loans taken on Credit Card. Loans taken over and above the credit line will be included in the representation of credit limit as part of bureau reporting on a monthly basis.

Please see below illustrative example of Special Mention Account (SMA)/ Non Performing Asset (NPA) classification methodology

Illustrative example

If due date of a Credit Card account is March 31, 2021, and full dues are not received before the Bank runs the day-end process for this date, the date of overdue shall be March 31, 2021. If it continues to remain overdue, then this card account shall get tagged as SMA-1 upon running day-end process on April 30, 2021 i.e. upon completion of 30 days of being continuously overdue. Accordingly, the date of SMA-1 classification for that card account shall be April 30, 2021.

Similarly, if the card account continues to remain overdue, it shall get tagged as SMA-2 upon running day-end process on May 30, 2021 and if continues to remain overdue further, it shall get classified as NPA upon running day-end process on June 29, 2021.

Due Date: March 31, 2021

Overdue Days	Date of Classification	Classification Status*
NA	March 30, 2021	Standard
1	March 31, 2021	SMA 0
31	Apr 30, 2021	SMA 1
61	May 30, 2021	SMA 2
91	June 29, 2021	NPA

*Classification status tracking will depend on the type of facility being extended, for e.g., SMA 0 classification is not applicable for revolving facilities, and will be tracked for SMA 1 onwards.

Nothing contained herein should be construed as an obligation on the Bank to offer the above-mentioned product.

The Bank reserves the right at any time, with previous notice, to add, alter, modify, change or vary all or any of these terms and conditions or to replace wholly.

(Version: GCG/Cards/Balance Conversion T&Cs/11-22)

General Terms and Conditions

In these Terms and Conditions, the following terms shall have the following meanings

• "24-Hour Helpline” shall mean the AxisPhone helpline, available 24/7."
• "Bank” shall mean Axis Bank."

• "Credit Card" shall mean an unexpired Citi branded Credit Card issued in India excluding Corporate card.
• "Cardmember" shall mean the holder of a Credit Card.
• "Merchant EMI" refers to transactions above Rs 2500 initiated by the cardmember at any Point of Sale or an e-commerce website where the cardmember chooses to convert the purchase amount into Equated Monthly Installments at the point of payment/ charge to Credit Card at the rate of interest as communicated in the charge slip/website at the time of availing the product.
• The present Terms and Conditions are to be read in conjunction with, and not in derogation of, the Cardmember Terms & Conditions and nothing contained herein shall prejudice or affect the terms and conditions of the Cardmember Terms & Conditions.
• Unless otherwise specified, the words and expressions used herein shall have the same meaning as in the Cardmember Terms & Conditions.

Terms and Conditions for Merchant EMI

• A Cardmember may opt to convert a purchase at select Merchant outlets/website into Equated Monthly Installments (EMIs.) The Purchase(s) would be converted into Equated Monthly Installments (EMI) with interest charged on the monthly reducing balance.
• In the event the Credit Card is closed prior to all installments being charged, the amount outstanding against Merchant EMI plan shall be debited as a consolidated amount to the Credit Card account of the Cardmember.
• The Bank shall be entitled to demand immediate repayment of such consolidated outstanding amounts.
• The EMI shall be computed on a monthly reducing balance.
• Interest rates as communicated at the time of availing of the product(s) shall be applicable once the EMI facility is booked.
• Effective 1^st August 2023, Credit Card transactions converted to EMI via any Bank channel or Merchant will not be eligible for reward points.
• In the event of a transaction being partially or fully cancelled/disputed, the EMI facility availed on it will continue, unless a pre-closure request is made by the customer. Once the Merchant EMI is pre-closed, for any reason, all outstanding including but not limited to the principal outstanding and the interest for the actual number of days till closure i.e., from the last billing date till the date of closure, shall be debited to the Credit Card account.
• Cases where the bank converts the original transaction into Merchant EMI subsequent to the original transaction, processing of such EMI request shall take up to 8 business days. The Bank reserves the right to accept or reject EMI request.
• Cash back (if applicable and communicated to customer at the time of the transaction) for an EMI transaction is offered solely by the merchant/brand and shall be credited to the cardmember only on receipt of the funds from the merchant/brand. This process may take up to 90 business days.

Billing and repayment

• The first EMI will be billed on the first monthly billing date of the Credit Card that falls after the date of conversion of the transaction to EMI as per the Merchant EMI plan. For eg. If the date of conversion of the transaction to EMI is May 20th, and the monthly billing date is May 25th, the first EMI will be billed on May 25^th.
• All billing of EMIs in the subsequent months shall be on the billing date of the Credit Card for that month.
• The EMI amount shall be included as a part of the minimum amount due appearing in the Cardmember's monthly Credit Card Statement. If the minimum amount due is unpaid, Charges shall be levied on such outstanding (including but not limited to the EMI as above), as communicated in the Credit Card Most Important Terms & Conditions (MITC). The Credit Limit on the Credit Card shall be blocked to the extent of the purchase transaction amount. The Credit Limit will be released as and when the EMI is billed and paid for in subsequent months.
• A maximum of ten concurrent transactions are permitted to be converted into Click/ Dial an-EMI/Merchant EMI on each Primary Credit Card, at any point of time.

Interest Calculation Methodology on EMI products

• Interest rate communicated at the time of initiating the transaction shall be levied on monthly reducing balance.
• The interest component for the first installment shall be computed from Merchant EMI booking date to the first billing date for the Credit Card. For all subsequent installments, the interest shall be computed on monthly rests and the installment shall be debited to the Credit Card on the date of each monthly bill.
• As a result of the computation above, it is possible that the first EMI may be for an amount lesser than the standard EMI amount communicated to you, depending on the date of purchase(s).
• The interest component of the EMI is calculated only on the unpaid balance of your loan as illustrated below: Interest Calculation: Principal Outstanding x ROI% x (number of days applicable /360 days), Where 'number of days applicable' will be actual days from the EMI booking date to the first billing date of the Credit Card for the first installment and for all subsequent installments, 'number of days applicable' will be kept constant at 30 days. [ROI = Rate of Interest as communicated at the time of availing of the product].
• The Bank reserves the right to modify all interest from time to time, at its sole discretion with prior notice or in the event of any changes in the interest rate made by the Reserve Bank of India (RBI).

Other Charges

• A one-time transaction fee as mentioned below shall be charged for every Merchant EMI transaction. This amount shall be billed to the monthly card statement on the date when the Merchant EMI transaction is deemed to be availed as mentioned herein above and will be included as a part of the minimum amount due in the month of initial interest amount billing.
• The transaction fee shall be 1% of the converted purchase amount or Rs.100 (whichever is higher).

Finance Charges on Card balances

We will charge the interest rate and /or fees as disclosed at the date of availing the installment loan which shall be applicable during its entire term and no additional fees and interest will be charged for this Installment loan, ONLY if you pay in full the Total Amount Due of your Statement of Account by the Payment Due Date every month until you have paid all installments. However, if you pay (or had paid) an amount that is:

a) equal to or greater than the Minimum Amount Due but less than the Total Amount Due indicated in your current (or previous) Statement of Account, the billed Monthly Initial Interest or Installment Due, as applicable in your current Statement of Account will be subject to the prevailing monthly retail Interest charge from Statement Date to one day before payment date. Interest will be compounded on a monthly basis.

b) less than the Minimum Amount Due as reflected in your current (or previous) monthly Statement of Account, the Monthly Installment Due will be subject to the prevailing monthly retail interest charge from Statement Date to one day before payment date and additionally any unpaid portion of the Monthly Installment Due will also be subject to the prevailing monthly retail interest charge from the payment date to the next statement date. Usual Late Charges will also apply and your credit records will reflect payment delinquency. The above is subject to the terms of Cardmember Agreement governing your Credit Card account, which currently is 3.75% per month (i.e. 45% annualized) for all other cards and 1% per month (i.e. 12% annualized) for Ultima. The prevailing interest rate is available at www.citibank/

Illustrative Example for Revolver Interest Calculation

Assuming, that a Card Member has paid only partially for the February outstanding, and the statement is generated on 17th March for Rs. 4500 (including interest from the date of transaction). Card Member makes a payment of Rs. 3000 on 25th March, and a purchase for Rs. 1000 on 30th March. No further payment is made on the card till 17th April (i.e., next statement date). Assuming an interest rate of 45.00% per annum on the Card, interest will be levied as follows:

Statement Date	17-03-2021
Payment Due Date	09-04-2021
Billed Installments (INR)	2,000.00
Principal Portion (INR)	1,100.00
Interest Portion (INR)	900.00
Other Balances (including interest and taxes)	2,500.00
Total Amount Due (INR)	4,500.00
Minimum Amount Due (INR)	2,125.00
Payment made on Mar 25 (INR)	3,000.00
Transaction on Mar 30th	1,000.00
APR rate as set out in the Statement of Account (per annum)	45.00%
[A] Interest charged for period 18th Mar - 24th Mar (7 days) on INR 4500	38.84
[B] Interest charged for period 25th Mar - 29th Mar (5 days) on INR 1500	9.25
[C] Interest charged for period 30th Mar - 17th Apr (19 days) on INR 2500	58.56
Total interest charged in Apr 17 Statement (INR)	106.64
[A] + [B] +[C]

Prepayment process and related charges

The Merchant EMI product(s) can be pre-closed by calling the 24-Hour Helpline. There are no preclosure charges for Merchant EMI. Any payment made into the Credit Card Account over and above the EMI shall not be deemed to be payment towards the amount availed under Merchant EMI and shall not be deemed as closure of the Merchant EMI. The Bank reserves the right to revise the pre-payment charges at its discretion, with prior notice via email/letter and such revised charges shall be binding on the Cardmember. Once the Merchant EMI is pre-closed, for any reason, all outstanding including but not limited to the principal outstanding and the interest on the loan for the actual number of days till closure (i.e., from the last billing date till the date of closure) shall be debited to the Credit Card account. As a part of the Credit Card Account, this balance will now attract all the charges including finance charges at the Credit Card rate of interest which currently is 3.75% per month (i.e. 45% annualized) for all other cards and 1% per month (i.e. 12% annualized) for Ultima. The applicable interest rate shall be mentioned in the monthly statement.

Pre-closure due to non-payment

In the event the Credit Card remains past due for more than 180 days (due to non-payment of minimum amount dues), the Merchant EMI shall be pre-closed. Following this, the principal outstanding, the interest on the loan for the days from the last EMI billing till closure, shall be debited to the Credit Card account and appear in the monthly statement. The Bank shall be entitled to demand immediate repayment of such outstanding amounts.

Merchant EMIs on credit cards blocked/ closed by the bank

In the event the Credit Card is blocked or closed prior to all EMI(s) being charged, the Merchant EMI(s) shall still continue to be billed in the monthly statement and shall be included as a part of the minimum amount due. However, in the event the Credit Card remains past due for more than 180 days, the Merchant EMI shall be pre-closed as stated in the paragraph above on “Pre-closure due to non-payment”.

Other Terms & Conditions

Final approval for the Merchant EMI shall be at the sole discretion of the Bank and is subject to the Cardmember's performance on the Credit Card.

Goods and Services Tax (GST) as notified by the Government of India, is applicable on the interest component of the EMI, all fees and other charges and is subject to change as per relevant regulations of the Government of India.

Nothing contained herein should be construed as an obligation on the Bank to offer the above-mentioned products.

The Bank may tie up with credit bureaus authorized by RBI and will share credit information including but not limited to installment loans taken on Credit Card. Loans taken over and above the credit line will be included in the representation of credit limit as part of bureau reporting on a monthly basis.

Please see below illustrative example of Special Mention Account (SMA)/ Non-Performing Asset (NPA) classification methodology

Illustrative example

If due date of a Credit Card account is March 31, 2021, and full dues are not received before the Bank runs the day-end process for this date, the date of overdue shall be March 31, 2021. If it continues to remain overdue, then this card account shall get tagged as SMA-1 upon running day-end process on April 30, 2021 i.e. upon completion of 30 days of being continuously overdue. Accordingly, the date of SMA-1 classification for that card account shall be April 30, 2021.

Similarly, if the card account continues to remain overdue, it shall get tagged as SMA-2 upon running day-end process on May 30, 2021 and if continues to remain overdue further, it shall get classified as NPA upon running day -end process on June 29, 2021.

Due Date: March 31, 2021

Overdue Days	Date of Classification	Classification Status*
NA	March 30, 2021	Standard
1	March 31, 2021	SMA 0
31	Apr 30, 2021	SMA 1
61	May 30, 2021	SMA 2
91	June 29, 2021	NPA

*Classification status tracking will depend on the type of facility being extended, for e.g., SMA 0 classification is not applicable for revolving facilities, and will be tracked for SMA 1 onwards.

The Bank reserves the right at any time, with previous notice, to add, alter, modify, change or vary all or any of these term and conditions or to replace wholly.

General Terms and Conditions

In these Terms and Conditions, the following terms shall have the following meanings

• "24-Hour Helpline” shall mean the AxisPhone helpline, available 24/7."
• "Bank” shall mean Axis Bank."

• “Credit Card” shall mean an unexpired Citi branded Credit Card issued in India excluding Corporate card.
• "Cardmember" shall mean the holder of a Credit Card.
• "Merchant EMI" refers to transactions above Rs 2500 initiated by the cardmember at any Point of Sale or an e-commerce website where the cardmember chooses to convert the purchase amount into Equated Monthly Installments at the point of payment/ charge to Credit Card at the rate of interest as communicated in the charge slip/website at the time of availing the product.
• The present Terms and Conditions are to be read in conjunction with, and not in derogation of, the Cardmember Terms & Conditions and nothing contained herein shall prejudice or affect the terms and conditions of the Cardmember Terms & Conditions.
• Unless otherwise specified, the words and expressions used herein shall have the same meaning as in the Cardmember Terms & Conditions.

Terms and Conditions for Merchant EMI

• A Cardmember may opt to convert a purchase at select Merchant outlets/website into Equated Monthly Installments (EMIs.) The Purchase(s) would be converted into Equated Monthly Installments (EMI) with interest charged on the monthly reducing balance.
• In the event the Credit Card is closed prior to all installments being charged, the amount outstanding against Merchant EMI plan shall be debited as a consolidated amount to the Credit Card account of the Cardmember
• The Bank shall be entitled to demand immediate repayment of such consolidated outstanding amounts.
• The EMI shall be computed on a monthly reducing balance.
• Interest rates as communicated at the time of availing of the product(s) shall be applicable once the EMI facility is booked.
• Reward points shall be earned as per features applicable to the Credit Card for the Merchant EMI purchase and shall be credited in proportion to the EMIs billed each month. In specific cases where the transaction is billed and then converted into Merchant EMI, reward points will be allocated as per the total transaction amount on the date of the transaction.
• Rewards programme for EMI transactions booked at merchant outlets will be governed by actual incidence of EMI debits and not by date of transaction.
• In the event of a transaction being partially or fully cancelled/disputed, the EMI facility availed on it will continue, unless a pre-closure request is made by the customer. Once the Merchant EMI is pre-closed, for any reason, all outstanding including but not limited to the principal outstanding and the interest for the actual number of days till closure i.e., from the last billing date till the date of closure, shall be debited to the Credit Card account.
• Cases where the bank converts the original transaction into Merchant EMI subsequent to the original transaction, processing of such EMI request shall take up to 8 business days. The Bank reserves the right to accept or reject EMI request.
• Cash back (if applicable and communicated to customer at the time of the transaction) for an EMI transaction is offered solely by the merchant/brand and shall be credited to the cardmember only on receipt of the funds from the merchant/brand. This process may take up to 90 business days.

Billing and repayment

• The first EMI will be billed on the first monthly billing date of the Credit Card that falls after the date of conversion of the transaction to EMI as per the Merchant EMI plan. For eg. If the date of conversion of the transaction to EMI is May 20th, and the monthly billing date is May 25th , the first EMI will be billed on May 25th.
• All billing of EMIs in the subsequent months shall be on the billing date of the Credit Card for that month
• The EMI amount shall be included as a part of the minimum amount due appearing in the Cardmember’s monthly Credit Card Statement. If the minimum amount due is unpaid, Charges shall be levied on such outstanding (including but not limited to the EMI as above), as communicated in the Credit Card Most Important Terms & Conditions (MITC).The Credit Limit on the Credit Card shall be blocked to the extent of the purchase transaction amount. The Credit Limit will be released as and when the EMI is billed and paid for in subsequent months
• A maximum of ten concurrent transactions are permitted to be converted into Click/ Dial an-EMI/Merchant EMI on each Primary Credit Card, at any point of time.

Interest Calculation Methodology on EMI products

• Interest rate communicated at the time of initiating the transaction shall be levied on monthly reducing balance.
• The interest component for the first installment shall be computed from Merchant EMI booking date to the first billing date for the Credit Card. For all subsequent installments, the interest shall be computed on monthly rests and the installment shall be debited to the Credit Card on the date of each monthly bill.
• As a result of the computation above, it is possible that the first EMI may be for an amount lesser than the standard EMI amount communicated to you, depending on the date of purchase(s).
• The interest component of the EMI is calculated only on the unpaid balance of your loan as illustrated below: For first installment – Principal Outstanding * ROI% * (number of days applicable / 365 or 366 days), where 'number of days applicable' will be actual days from the EMI booking date to the first billing date of the Credit Card. For all subsequent installments – Principal Outstanding * ROI% * 1/12.
• The [ROI = Rate of Interest as communicated at the time of availing of the product]
• The Bank reserves the right to modify all interest from time to time, at its sole discretion with prior notice or in the event of any changes in the interest rate made by the Reserve Bank of India (RBI).

Finance Charges on Card balances

We will charge the interest rate and /or fees as disclosed at the date of availing the installment loan which shall be applicable during its entire term and no additional fees and interest will be charged for this Installment loan, ONLY if you pay in full the Total Amount Due of your Statement of Account by the Payment Due Date every month until you have paid all installments. However, if you pay (or had paid) an amount that is :

a) equal to or greater than the Minimum Amount Due but less than the Total Amount Due indicated in your current (or previous) Statement of Account, the billed Monthly Initial Interest or Installment Due, as applicable in your current Statement of Account will be subject to the prevailing monthly retail Interest charge from Statement Date to one day before payment date. Interest will be compounded on a monthly basis.

b) less than the Minimum Amount Due as reflected in your current (or previous) monthly Statement of Account, the Monthly Installment Due will be subject to the prevailing monthly retail interest charge from Statement Date to one day before payment date and additionally any unpaid portion of the Monthly Installment Due will also be subject to the prevailing monthly retail interest charge from the payment date to the next statement date. Usual Late Charges will also apply and your credit records will reflect payment delinquency. The above is subject to the terms of Cardmember Agreement governing your Credit Card account, which currently is 3.75% per month (i.e. 45% annualized) for all other cards and 1% per month (i.e. 12% annualized) for Ultima. The prevailing interest rate is available at www.citibank/

Illustrative Example for Revolver Interest Calculation

Assuming, that a Card Member has paid only partially for the February outstanding, and the statement is generated on 17th March for ₹4500 (including interest from the date of transaction). Card Member makes a payment of ₹3000 on 25th March, and a purchase for ₹1000 on 30th March. No further payment is made on the card till 17th April (i.e., next statement date). Assuming an interest rate of 45.00% per annum on the Card, interest will be levied as follows:

Statement Date	17-03-2021
Payment Due Date	09-04-2021
Billed Installments (INR)	2,000.00
Principal Portion (INR)	1,100.00
Interest Portion (INR)	900.00
Other Balances (including interest and taxes)	2,500.00
Total Amount Due (INR)	4,500.00
Minimum Amount Due (INR)	2,125.00
Payment made on Mar 25 (INR)	3,000.00
Transaction on Mar 30th	1,000.00
APR rate as set out in the Statement of Account (per annum)	45.00%
[A] Interest charged for period 18th Mar - 24th Mar (7 days) on INR 4500	38.84
[B] Interest charged for period 25th Mar - 29th Mar (5 days) on INR 1500	9.25
[C] Interest charged for period 30th Mar - 17th Apr (19 days) on INR 2500	58.56
Total interest charged in Apr 17 Statement (INR)	106.64
[A] + [B] +[C]

Prepayment process and related charges

The Merchant EMI product(s) can be pre-closed by calling the 24-Hour Helpline. There are no preclosure charges for Merchant EMI. Any payment made into the Credit Card Account over and above the EMI shall not be deemed to be payment towards the amount availed under Merchant EMI and shall not be deemed as closure of the Merchant EMI. The Bank reserves the right to revise the pre-payment charges at its discretion, with prior notice via email/letter and such revised charges shall be binding on the Cardmember. Once the Merchant EMI is pre-closed, for any reason, all outstanding including but not limited to the principal outstanding and the interest on the loan for the actual number of days till closure (i.e., from the last billing date till the date of closure) shall be debited to the Credit Card account. As a part of the Credit Card Account, this balance will now attract all the charges including finance charges at the Credit Card rate of interest which currently is 3.75% per month (i.e. 45% annualized) for all other cards and 1% per month (i.e. 12% annualized) for Ultima. The applicable interest rate shall be mentioned in the monthly statement.

Pre-closure due to non-payment

In the event the Credit Card remains past due for more than 180 days (due to non-payment of minimum amount dues), the Merchant EMI shall be pre-closed. Following this, the principal outstanding, the interest on the loan for the days from the last EMI billing till closure, shall be debited to the Credit Card account and appear in the monthly statement. The Bank shall be entitled to demand immediate repayment of such outstanding amounts.

Merchant EMIs on Credit Cards blocked/ closed by the bank

In the event the Credit Card is blocked or closed prior to all EMI(s) being charged, the Merchant EMI(s) shall still continue to be billed in the monthly statement and shall be included as a part of the minimum amount due. However, in the event the Credit Card remains past due for more than 180 days, the Merchant EMI shall be pre-closed as stated in the paragraph above on “Pre-closure due to non-payment”.

Other Terms & Conditions

Final approval for the Merchant EMI shall be at the sole discretion of the Bank and is subject to the Cardmember’s performance on the Credit Card.

Goods and Services Tax (GST) as notified by the Government of India, is applicable on the interest component of the EMI, all fees and other charges and is subject to change as per relevant regulations of the Government of India.

Nothing contained herein should be construed as an obligation on the Bank to offer the above-mentioned products.

The Bank may tie up with credit bureaus authorized by RBI and will share credit information including but not limited to installment loans taken on Credit Card. Loans taken over and above the credit line will be included in the representation of credit limit as part of bureau reporting on a monthly basis

Please see below illustrative example of Special Mention Account (SMA)/ Non Performing Asset (NPA) classification methodology

Illustrative example

If due date of a Credit Card account is March 31, 2021, and full dues are not received before the Bank runs the day-end process for this date, the date of overdue shall be March 31, 2021. If it continues to remain overdue, then this card account shall get tagged as SMA-1 upon running day-end process on April 30, 2021 i.e. upon completion of 30 days of being continuously overdue. Accordingly, the date of SMA-1 classification for that card account shall be April 30, 2021.

Similarly, if the card account continues to remain overdue, it shall get tagged as SMA-2 upon running day-end process on May 30, 2021 and if continues to remain overdue further, it shall get classified as NPA upon running day-end process on June 29, 2021.

Due Date: March 31, 2021

Overdue Days	Date of Classification	Classification Status*
NA	March 30, 2021	Standard
1	March 31, 2021	SMA 0
31	Apr 30, 2021	SMA 1
61	May 30, 2021	SMA 2
91	June 29, 2021	NPA

*Classification status tracking will depend on the type of facility being extended, for e.g. SMA 0 classification is not applicable for revolving facilities, and will be tracked for SMA 1 onwards.

The Bank reserves the right at any time, with previous notice, to add, alter, modify, change or vary all or any of these terms and conditions or to replace wholly.

All Information in this communication is correct at the time of printing/publishing

(Version: GCG/Cards/Merchant EMI T&Cs/11-22)

General Terms and Conditions

In these Terms and Conditions, the following terms shall have the following meanings

• "24-Hour Helpline” shall mean the AxisPhone helpline, available 24/7."
• "Bank” shall mean Axis Bank."

• “Credit Card” shall mean an unexpired Citi branded Credit Card issued in India; excluding Corporate card.
• "Cardmember" shall mean the holder of a Credit Card.
• “Merchant EMI” refers to transactions above Rs 2500 initiated by the cardmember at any Point of Sale or an e-commerce website where the cardmember chooses to convert the purchase amount into Equated Monthly Installments at the point of payment/ charge to Credit Card at the rate of interest as communicated in the charge slip/website at the time of availing the product.
• The present Terms and Conditions are to be read in conjunction with, and not in derogation of, the Cardmember Terms & Conditions and nothing contained herein shall prejudice or affect the terms and conditions of the Cardmember Terms & Conditions.
• Unless otherwise specified, the words and expressions used herein shall have the same meaning as in the Cardmember Terms & Conditions.

Terms and Conditions for Merchant EMI

• A Cardmember may opt to convert a purchase at select Merchant outlets/website into Equated Monthly Installments (EMIs.) The Purchase(s) would be converted into Equated Monthly Installments (EMI) with interest charged on the monthly reducing balance.
• In the event the Credit Card is closed prior to all installments being charged, the amount outstanding against Merchant EMI plan shall be debited as a consolidated amount to the Credit Card account of the Cardmember
• The Bank shall be entitled to demand immediate repayment of such consolidated outstanding amounts.
• The EMI shall be computed on a monthly reducing balance.
• Interest rates as communicated at the time of availing of the product(s) shall be applicable once the EMI facility is booked.
• Reward points shall be earned as per features applicable to the Credit Card for the Merchant EMI purchase and shall be credited in proportion to the EMIs billed each month. In specific cases where the transaction is billed and then converted into Merchant EMI, reward points will be allocated as per the total transaction amount on the date of the transaction.
• Rewards programme for EMI transactions booked at merchant outlets will be governed by actual incidence of EMI debits and not by date of transaction.
• In the event of a transaction being partially or fully cancelled/disputed, the EMI facility availed on it will continue, unless a pre-closure request is made by the customer. Once the Merchant EMI is pre-closed, for any reason, all outstanding including but not limited to the principal outstanding and the interest for the actual number of days till closure i.e., from the last billing date till the date of closure, shall be debited to the Credit Card account.
• Cases where the bank converts the original transaction into Merchant EMI subsequent to the original transaction, processing of such EMI request shall take up to 8 business days. The Bank reserves the right to accept or reject EMI request.
• Cash back (if applicable and communicated to customer at the time of the transaction) for an EMI transaction is offered solely by the merchant/brand and shall be credited to the cardmember only on receipt of the funds from the merchant/brand. This process may take up to 90 business days.

Billing and repayment

• The first EMI will be billed on the first monthly billing date of the Credit Card that falls after the date of conversion of the transaction to EMI as per the Merchant EMI plan. For eg. If the date of conversion of the transaction to EMI is May 20th, and the monthly billing date is May 25th , the first EMI will be billed on May 25th.
• All billing of EMIs in the subsequent months shall be on the billing date of the Credit Card for that month
• The EMI amount shall be included as a part of the minimum amount due appearing in the Cardmember’s monthly Credit Card Statement. If the minimum amount due is unpaid, Charges shall be levied on such outstanding (including but not limited to the EMI as above), as communicated in the Credit Card Most Important Terms & Conditions (MITC).The Credit Limit on the Credit Card shall be blocked to the extent of the purchase transaction amount. The Credit Limit will be released as and when the EMI is billed and paid for in subsequent months
• A maximum of ten concurrent transactions are permitted to be converted into Click/ Dial an-EMI/Merchant EMI on each Primary Credit Card, at any point of time.

Interest Calculation Methodology on EMI products

• Interest rate communicated at the time of initiating the transaction shall be levied on monthly reducing balance.
• The interest component for the first installment shall be computed from Merchant EMI booking date to the first billing date for the Credit Card. For all subsequent installments, the interest shall be computed on monthly rests and the installment shall be debited to the Credit Card on the date of each monthly bill.
• As a result of the computation above, it is possible that the first EMI may be for an amount lesser than the standard EMI amount communicated to you, depending on the date of purchase(s).
• The interest component of the EMI is calculated only on the unpaid balance of your loan as illustrated below: Interest Calculation: Principal Outstanding x ROI% x (number of days applicable /360 days), Where ‘number of days applicable’ will be actual days from the EMI booking date to the first billing date of the Credit Card for the first installment and for all subsequent installments, ‘number of days applicable’ will be kept constant at 30 days. [ROI = Rate of Interest as communicated at the time of availing of the product].
• The Bank reserves the right to modify all interest from time to time, at its sole discretion with prior notice or in the event of any changes in the interest rate made by the Reserve Bank of India (RBI).

Finance Charges on Card balances

We will charge the interest rate and /or fees as disclosed at the date of availing the installment loan which shall be applicable during its entire term and no additional fees and interest will be charged for this Installment loan, ONLY if you pay in full the Total Amount Due of your Statement of Account by the Payment Due Date every month until you have paid all installments. However, if you pay (or had paid) an amount that is :

a) equal to or greater than the Minimum Amount Due but less than the Total Amount Due indicated in your current (or previous) Statement of Account, the billed Monthly Initial Interest or Installment Due, as applicable in your current Statement of Account will be subject to the prevailing monthly retail Interest charge from Statement Date to one day before payment date. Interest will be compounded on a monthly basis.

b) less than the Minimum Amount Due as reflected in your current (or previous) monthly Statement of Account, the Monthly Installment Due will be subject to the prevailing monthly retail interest charge from Statement Date to one day before payment date and additionally any unpaid portion of the Monthly Installment Due will also be subject to the prevailing monthly retail interest charge from the payment date to the next statement date. Usual Late Charges will also apply and your credit records will reflect payment delinquency. The above is subject to the terms of Cardmember Agreement governing your Credit Card account, which currently is 3.75% per month (i.e. 45% annualized) for all other cards and 1% per month (i.e. 12% annualized) for Ultima. The prevailing interest rate is available at www.citibank/

Illustrative Example for Revolver Interest Calculation

Assuming, that a Card Member has paid only partially for the February outstanding, and the statement is generated on 17th March for ₹4500 (including interest from the date of transaction). Card Member makes a payment of ₹3000 on 25th March, and a purchase for ₹1000 on 30th March. No further payment is made on the card till 17th April (i.e., next statement date). Assuming an interest rate of 45.00% per annum on the Card, interest will be levied as follows:

Statement Date	17-03-2021
Payment Due Date	09-04-2021
Billed Installments (INR)	2,000.00
Principal Portion (INR)	1,100.00
Interest Portion (INR)	900.00
Other Balances (including interest and taxes)	2,500.00
Total Amount Due (INR)	4,500.00
Minimum Amount Due (INR)	2,125.00
Payment made on Mar 25 (INR)	3,000.00
Transaction on Mar 30th	1,000.00
APR rate as set out in the Statement of Account (per annum)	45.00%
[A] Interest charged for period 18th Mar - 24th Mar (7 days) on INR 4500	38.84
[B] Interest charged for period 25th Mar - 29th Mar (5 days) on INR 1500	9.25
[C] Interest charged for period 30th Mar - 17th Apr (19 days) on INR 2500	58.56
Total interest charged in Apr 17 Statement (INR)	106.64
[A] + [B] +[C]

Prepayment process and related charges

The Merchant EMI product(s) can be pre-closed by calling the 24-HourHelpline. There are no preclosure charges for Merchant EMI. Any payment made into the Credit Card Account over and above the EMI shall not be deemed to be payment towards the amount availed under Merchant EMI and shall not be deemed as closure of the Merchant EMI. The Bank reserves the right to revise the pre-payment charges at its discretion, with prior notice via email/letter and such revised charges shall be binding on the Cardmember. Once the Merchant EMI is pre-closed, for any reason, all outstanding including but not limited to the principal outstanding and the interest on the loan for the actual number of days till closure (i.e., from the last billing date till the date of closure) shall be debited to the Credit Card account. As a part of the Credit Card Account, this balance will now attract all the charges including finance charges at the Credit Card rate of interest which currently is 3.75% per month (i.e. 45% annualized) for all other cards and 1% per month (i.e. 12% annualized) for Ultima. The applicable interest rate shall be mentioned in the monthly statement.

Pre-closure due to non-payment

In the event the Credit Card remains past due for more than 180 days (due to non-payment of minimum amount dues), the Merchant EMI shall be pre-closed. Following this, the principal outstanding, the interest on the loan for the days from the last EMI billing till closure, shall be debited to the Credit Card account and appear in the monthly statement. The Bank shall be entitled to demand immediate repayment of such outstanding amounts.

Merchant EMIs on credit cards blocked/ closed by the bank

In the event the Credit Card is blocked or closed prior to all EMI(s) being charged, the Merchant EMI(s) shall still continue to be billed in the monthly statement and shall be included as a part of the minimum amount due. However, in the event the Credit Card remains past due for more than 180 days, the Merchant EMI shall be pre-closed as stated in the paragraph above on “Pre-closure due to non-payment”.

Other Terms & Conditions

Final approval for the Merchant EMI shall be at the sole discretion of the Bank and is subject to the Cardmember's performance on the Credit Card.

Goods and Services Tax (GST) as notified by the Government of India, is applicable on the interest component of the EMI, all fees and other charges and is subject to change as per relevant regulations of the Government of India.

Nothing contained herein should be construed as an obligation on the Bank to offer the above-mentioned products

The Bank may tie up with credit bureaus authorized by RBI and will share credit information including but not limited to installment loans taken on Credit Card. Loans taken over and above the credit line will be included in the representation of credit limit as part of bureau reporting on a monthly basis.

Please see below illustrative example of Special Mention Account (SMA)/ Non Performing Asset (NPA) classification methodology

Illustrative example

If due date of a Credit Card account is March 31, 2021, and full dues are not received before the Bank runs the day-end process for this date, the date of overdue shall be March 31, 2021. If it continues to remain overdue, then this card account shall get tagged as SMA-1 upon running day-end process on April 30, 2021 i.e. upon completion of 30 days of being continuously overdue. Accordingly, the date of SMA-1 classification for that card account shall be April 30, 2021.

Similarly, if the card account continues to remain overdue, it shall get tagged as SMA-2 upon running day-end process on May 30, 2021 and if continues to remain overdue further, it shall get classified as NPA upon running day-end process on June 29, 2021.

Due Date: March 31, 2021

Overdue Days	Date of Classification	Classification Status*
NA	March 30, 2021	Standard
1	March 31, 2021	SMA 0
31	Apr 30, 2021	SMA 1
61	May 30, 2021	SMA 2
91	June 29, 2021	NPA

*Classification status tracking will depend on the type of facility being extended, for e.g. SMA 0 classification is not applicable for revolving facilities, and will be tracked for SMA 1 onwards.

The Bank reserves the right at any time, with previous notice, to add, alter, modify, change or vary all or any of these terms and conditions or to replace wholly.

All Information in this communication is correct at the time of printing/publishing

(Version: GCG/Cards/Merchant EMI T&Cs/11-22)