FAQ - Paying Utility Bills Using Citi Debit and Credit Cards

Post successful registration, biller validates your details. Upon successful validation, biller will start sending across the new bill from next billing cycle for your registration.

In most cases, the funds should reflect in your billers account within 2 working days (excluding Saturdays, & Sundays and any public holidays). To ensure there is no disruption in service from the biller’s side, please ensure bills are paid at least 3 working days before due date.

You can use the Bill Pay facility in the following ways:

• One-time bill payment - You can use our one-time Bill Payment option to make an immediate payment for your bill. You can save the details and add the biller to your 'Biller List' for future payments.

• Auto Bill pay - You can use our Auto Pay bill payment option and have your bills paid automatically every month.

• Confirm & Pay - You can use this option to view your bill before you make the payment. Citibank will track your bill and intimate you when your bill is received. view your bill amount and confirm (upto 3 working days before due date) to make your bill payment.

With the Bill Pay facility, payment can be made for various categories of billers like electricity, mobile, telephone, mutual funds, gas etc. To know the list of billers for your city, please click here, choose the 'Billers' tab and select the city.

Procedure to delete / de-register a Payee / Biller:

• Step 1: Login to Citibank Online

• Step 2: Click on ‘Bill Pay’ / ‘Pay Utility Bills’ on the left hand panel in the ‘Banking /Credit card’ tab

• Step 3: Select the biller you want to de-register from your list of saved billers and click on the 3 dots on the top right to de-register.

• Step 4: De-registration screen opens. Click on de-register to confirm

In order to deregister for the Bill Payment facility on your card, you may login to our website and place a request to deregister for the particular bill pay service.

You have the flexibility of making Bill Payment even for 1 month. Please login to Citibank Online to check the list of billers available. If the biller you want to make a payment to supports "One-time" payment towards the bill, you can use this option. Please note: There are some billers who insist that the customer register their bill details first so that they can validate before accepting a payment from customer. Such bills cannot be paid through one-time payment mode.

Once you register your bills on Citibank, registration details are instantly sent across to your Biller for validation. Upon successful validation, biller will send across your bills to Citibank, from next billing cycle onwards. Upon receipt of your bill at Citibank, SMS/ Email alerts are sent to you. In case your bill is already generated by the time of registration, we suggest you pay your bills directly to the biller.

Registration details are instantly sent across to your Biller for validation. Upon successful validation, biller will send across your bills to Citibank, from next billing cycle onwards.

As per the Auto Bill Pay facility with a Cap limit, the payment would be made for the total bill amount or the fixed amount, whichever is lower. In order to make the balance payment, we would please request you to get in touch with the service provider.

You may register for the ‘Confirm & Pay’ , where we send you Email/ SMS alerts on receipt of your bill from the biller. You can login to our website www.citibank.com/india or Citi Mobile to make the payment 3 days before the due date. In case we do not receive any instructions from your end, your payment will not be processed.

Your registration details will be validated by biller. In case the validation is successful, biller will share your bill to Citibank from next billing cycle onwards.

The bill payment gets transferred to your utility account in 2-3 working days. However since your account has already been debited, you may get a confirmation from the Utility service provider, if you give them Citibank's transaction reference number.

In case of any issues, please contact your Service Manager, Relationship Manager or visit our customer service page by clicking here