Citibank Online Account : NRI

Create User ID & IPIN password for First Time Users
Retrieve User ID/ IPIN password

For First Time user
Step 1: Visit www.citinri.com & Click Register Now

Step 2: Select your Account Type -> Click on NR Rupee Checking Account

Step 3: As a First Time User, you can either create your User ID using Citibank Debit Card details or current passport.
If you have Citibank debit card with you, then we recommend that you use your debit card to validate

Step 3(a): Authenticating using Citibank Debit Card -> Enter Citibank Debit Card details

Please note: For this you will need an active Citibank Debit Card. NR debit cards are dispatched in blocked status for security reasons, upon receiving the debit card you will have to activate the card.
If you have already activated the card then please move to next step. Else refer below to activate the card

Kindly activate your debit card using one of the following steps:
Option 1:

SMS ACT < Space >< last 4-digit of Card number> to +919880752484 from registered mobile number for changing the status to active immediately
Option 2: Please call 24/7 CitiPhone at +91 22 4955 2484 from your registered mobile number and follow the steps below:

Enter your Card details

Customer will be informed through automated voice that his card is in inactive status.

OTP will be required to activate the card on IVR.

Customer will be prompted with two options : a) Request a new OTP or b) Proceed if OTP is already available

Click here to view Contact Us page
Reasons for Error:

1. If any of the details entered above are incorrect then you will see an error message asking for correct details. Please re-input

2. If you find an issue in page loading etc., then please delete cache and/or use another browser.

3. For any issue, please call CitiPhone for resolution

Please go to step 3(b) to create your online access using your Passport
Step 3(b): Authenticating using Passport details-> Enter Current passport details
Reasons for Error:

1. If any of the details entered above are incorrect then you will see an error message asking for correct details. Please re-input

2. The Passport number should match with the bank records. If the passport you submitted earlier has expired, then please submit your updated passport. Once the new passport is updated, you can create your online user ID

3. If you find an issue in page loading etc., then please delete cache and/or use another browser.

4. For any issue, please call CitiPhone for resolution.
Step 4: Read the Terms and Conditions ->Select the checkbox -> Click “Proceed” to receive One Time Password(OTP)

Step 5:.Enter the OTP ->click on CONTINUE & CHOOSE USER ID

Step 6: Under Choose User ID ->Enter the desired User ID in the space provided -> click on Continue & Choose PIN button to proceed.
Note :

Do note important points to create user ids, it should
- Be something that you can easily recall, yet discreet and not decipherable to others
- Be a minimum of 8 and maximum of 16 characters
- Be alphanumeric
- Not contain blank spaces
- Not contain the following special characters ", <, >, /, \, &, %
Step 7: Further, Choose PIN tab ->Enter the desired IPIN in the space provided and re-enter to confirm -> Click on Proceed

Note : Please remember, if you forget your USER ID or Password in future, then you will need an active Citibank Debit Card to reset them. So, please do have an active debit card at all times.

Here are guidelines you can follow when creating a password and ways to protect it after the fact.
Choose a Good Password. These tips make it difficult for others to guess your password and help protect your account.

You have successfully created User ID for your Citibank Online Account(NRI).

For Retrieving User Id
Step 1: Visit www.citinri.com & Click Forgot User ID or Password?

Step 2: Case (a) If you have forgotten your User Id -> Select Retrieve User ID

Step 2(a)(i): Select your Account Type -> Click on NR Rupee Checking Account

Step 2(a)(ii): Enter your valid Citibank Debit Card details

Reasons for Error:

1. If any of the details entered above are incorrect then you will see an error message asking for correct details. Please re-input

2. If your Citibank Debit Card is not activated or in hotlist state

3. If there is no debit card.

4. If you find an issue in page loading etc., then please delete cache and/or use another browser.

5. For any issue, please call CitiPhone for resolution

Step 2(a)(iii): Read the Terms and Conditions ->Select the checkbox -> Click “Proceed” to receive One Time Password(OTP)

Step 2(a)(iv):. Enter the OTP ->click on CONTINUE TO VIEW USER ID

You have successfully retrieved your User ID.

For Retrieving IPIN Password

Step 1: Visit www.citinri.com & Click Forgot User ID or Password?

Step 1(b): If you have to reset your IPIN Password then Select Get IPIN

Step 1(b)(i): Select your Account Type -> Click on NR Rupee Checking Account

Step 1(b)(ii): Enter your valid Citibank Debit Card details

Reasons for Error:

1. If any of the details entered above are incorrect then you will see an error message asking for correct details. Please re-input

2. If your Citibank Debit Card is not activated or in hotlist state

3. If there is no debit card.

4. If you find an issue in page loading etc., then please delete cache and/or use another browser.

5. For any issue, please call CitiPhone for resolution

Step 1(b)(iii): Read the Terms and Conditions ->Select the checkbox -> Click “Proceed” to receive One Time Password(OTP)

Step 1(b)(iv): Enter the OTP ->click on CONTINUE& CHOOSE IPIN

Step 1(b)(v): Under Choose PIN ->Enter the desired password and re-enter for confirmation -> Finally click on CONTINUE TO CHOOSE CARD PIN.

Note: Guidelines for setting a password highlighted below

You have successfully reset your IPIN password