Key Policies & Commitments

We, at Citibank, adhere to a strict set of policies to ensure that we conduct our business legally and ethically.

To learn more about these click on the text links displayed below:

• • Cheque Collection Memorandum
  • Citizen Charter
  • Deceased Depositors Policy
  • Exceptional treatment of deceased claims received during Covid’19 period.
  • Debt Restructuring Scheme (DRS) for Medium and Small Enterprises (MSE)
  • Forex leaflet,Fx & Trade Services leaflet
  • Most Important Terms & Conditions (MITC)
  • Collections Terms & Conditions
  • DSA Model code of conduct
  • Resolution Framework 1.0 - Board approved policy
  • Resolution Framework 2.0 - Board approved policy
  • Statutory Auditors Appointment Policy
  • Memorandum On Customer Compensation For TTS Products/Services
• • Fair Practice Code
  • Code for Collection of Dues and Repossession of Security
  • Deposit Policy
  • Do not Disturb and Unsubscribe Policy
  • List of exited Outsourced service Providers
  • Policy on Customer’s Liability for Unauthorized Card Transactions
  • Safe deposit Locker Facility Policy and Standard Operating Procedure
  • Protected Disclosures Scheme
  • GCB Policy on Credit & Debit Cards - Issuance and Conduct of Business
  • Citi Commercial Cards Policy – Issuance & Conduct of Business
  • TTS Pricing Grid
• • Grievance Handling Policy
  • Grievance Handling Policy – Corporate Clients
  • Customer Compensation policy
  • Collection Vendors
  • Lending to MSE and Framework for Rehabilitation & Recovery
    • Policy on Lending to MSE Customers
    • Framework for Revival and Rehabilitation of Micro, Small and Medium Enterprises
  • DICGC Notice
  • Customer Rights Policy
  • Services for Customers with Disabilities and Senior Citizens
  • Doorstep Banking Services for Senior Citizens and Differently Abled Persons
  • RBI - Integrated Ombudsman Scheme
  • RBI - Nation-wide Intensive Financial awareness campaign
  • Account Services