Citibank Consumer Bank India Exit – FAQ & Responses

CITI INDIA

Citibank Consumer Bank India Exit – FAQ & Responses

Dear Customer,

We thank you for your continued patronage at Citi.

Recently, Citi announced its decision to focus its Global Consumer Bank presence in Asia, Europe and the Middle East to key global wealth centers and exit other markets. In line with this, Citi will pursue an exit from its consumer franchise in India.

We understand you may have questions around our operations in India post this decision.

Kindly refer to the below FAQs for more details:

1) Post this decision, what will be the impact on my existing Citi Suvidha Salary Account?

There is no immediate change or impact to the existing account/relationship with Citi. We are committed to ensuring that customers continue to receive the best services, and we will continue to operate as usual. Consumer operations, including all branches, call centers and offices, continue to operate as they do today. We will keep all stakeholders informed of updates as they materialize to ensure minimal disruption to account operations.

2) Will there be an impact on associated products & features like reward points, account details, credit cards, personal loans, digital platforms?
There is no immediate change or impact to the account related products and features with Citi.

We remain committed to serving you with the levels of excellence you have been accustomed to.
- There is no impact to your account, Credit Cards, Personal Loans or any other Citi products.
- You can continue to use Citibank Online and mobile banking, CitiPhones and all other channels - we are keen to serve you.
- Your reward points, across both Credit and Debit Cards, continue to accrue and remain available for your use.
- We continue to bring great offers and propositions to you, across your Citi Credit and Debit Cards.

3) What is the rationale behind the decision?

Recently, Citi announced its decision to focus its Global Consumer Bank presence in Asia, Europe and the Middle East to key global wealth centers and exit 13 other markets. In line with this, Citi will pursue an exit from its consumer franchise in India.

Citi is re-focusing its Global Consumer Bank presence in Asia and EMEA on the four Global Wealth Centers - Hong Kong, London, Singapore, and the UAE.

4) Why should I continue to be a Citi client and keep my accounts with you after this announcement?

We remain committed to serving you with the levels of excellence you have been accustomed to. The transition will completed over time, and in an orderly fashion, with due notice. Till then, all our banking operations in India, including our digital channels, branches, service centers and your relationship teams, continue to operate as they do today.

There is no change in the way Citi serves its customers in India as a result of this announcement.

You are our priority, now and always.

5) What are the expected timelines for this transition?

We currently do not have definitive timelines, but the transition will completed over time, and in an orderly fashion, with due notice. In the meantime, there is no change in the way Citi serves its customers in India as a result of this announcement.

Consumer operations, including all branches, call centers and offices, continue to operate as they do today.

6) Will Citi reach out to me in case of any further new developments?