SAMSUNG PAY

Samsung Pay supports Galaxy Note8, Galaxy S8+, Galaxy S8, Galaxy S7 edge, Galaxy S7, S6 edge+, Galaxy Note 5, Galaxy A7 (2017), Galaxy A5 (2017), A5 (2016), A7 (2016), Galaxy A9 Pro and Galaxy J7 Pro, Galaxy S9, Galaxy S9+.

• Sign in to Samsung Pay with your Samsung Pay account. Samsung Pay is available on eligible devices, pre-installed or as an update.
• Setup your Samsung Pay PIN or fingerprint – this will be used for all your Samsung Pay transactions.
• If you choose to use your fingerprint and have not already registered a fingerprint on your device, you will be asked to register your fingerprint.
• Samsung Pay will ask you to verify your fingerprint. You will then be asked to create a Samsung Pay PIN. Your Samsung Pay is now set up and you can add your Citi credit cards.

• Select “Add Card” in your Samsung Pay app.
• Put your card on a flat surface. Scan your Citi credit card using Samsung Pay by placing the card in the frame on screen to read the card number. Alternatively, you can enter your card details manually.
• Read, understand and accept the Terms and Conditions.
• To ensure safety for your account, Citi will review the request to add your Citi credit card to Samsung Pay.
• To complete registration, you will have to verify your identity. You can select SMS or Call Bank option for this verification. If you select SMS, you will receive a Onetime password (OTP) via SMS on your registered mobile number, which you will need to enter to continue.
• If you select the Call Bank option, you will need to call CitiPhone Helpline Number: +18602102484 to complete the verification.
• Once verification is completed and approved, an image of your credit card will be visible in the Samsung Pay app and will be available for payment via the phone.
• Enrolment will be subject to Citi’s approval criteria.

No, each supplementary card will need to be enrolled separately on Samsung Pay.

Samsung Pay requires an active internet connection when adding a payment card. Please do verify that you are connected to the internet via a Wi-Fi network or your mobile data connection. For the best experience, the device should have a SIM card installed. For Citi credit card related issues, please contact our 24-hour hotline: 18602102484 for further clarification.

• Initiate Samsung Pay by either swiping-up from the home button or opening the Samsung Pay app from the home screen.
• Select the Citi credit card you want to pay with by swiping left or right.
• Verify your fingerprint to authorize the transaction. Alternatively, you can enter your 4-digit Samsung Pay PIN if you have chosen not to use the fingerprint feature.
• Terminal options:
  • If the merchant has a NFC terminal, simply tap your phone on the NFC reader to complete the transaction
  • If the merchant uses a non NFC terminal, then place the device next to magstripe swipe slot and authenticate via your Citi credit card APIN for domestic purchases.

Do note that for non-NFC terminals, the device must be placed within 5cm of the card reader in order for MST payment to work.

You can use Samsung Pay almost anywhere that you can currently swipe or tap your Card to pay. However, Samsung Pay will not work with card readers where it is necessary to insert your card into the reader. Nearly all merchants can accept Samsung Pay through NFC or MST terminals, which makes Samsung Pay a widely accepted mobile payment service in the market. This includes local and overseas merchants.

Samsung Pay currently supports in-store payments only and cannot be used to make online or in-app payments.

You can enter the Samsung Pay PIN you created as a backup option. Samsung Pay will remove the data from the app and deregister all linked cards, if the fingerprint is not recognized after 20 consecutive attempts and the Samsung Pay PIN has not been entered.

Yes, Samsung Pay uses a Secure Environment and Samsung KNOX technology to secure your payment.

• Tokenization technology ensures your physical card details are not stored on your phone or given to merchants. Your physical card number is replaced by a Device Card Number (displayed on your phone)
• You'll create a unique PIN or register your fingerprint to your device, and it will be needed each time you make a payment with the app. All transactions need to be authorized by you (via fingerprint/PIN). If your phone is lost/stolen, it cannot be used without fingerprint/PIN verification
• Samsung KNOX runs scans to see if your device is secure, and will permanently disable Samsung Pay on a compromised device.
• In case of a lost or stolen phone, you can call Citi and delete all cards from the phone. Your physical card can still be used. You can also use Samsung’s Find My Mobile service to Lock Samsung Pay (remotely disable) or to Wipe Samsung Pay (remove all the payment cards registered onto your device), while still being able to use your Citi cards via other channels

For enhanced security, your actual credit card number will never be stored on the phone or exposed to the merchant. Your credit card number will instead be replaced by a unique digital number (i.e. Device Card Number, visible on the left side of the card in the Samsung Pay screen, and in the main app when viewing your registered Citi cards) each time you add a new card to your device. This Device Card Number will then be transmitted to merchants in place of your actual card number for purchases.

Our CitiPhone officer will be able to assist you with deactivation/reactivation/deletion of your Citi credit card on a particular device. Please call our 24- hour hotline at 18602102484 for further assistance.

Please contact our 24-hour hotline at 18602102484. The Device Card Number(s) of your Citi credit cards enrolled on Samsung Pay on the device will be blocked. You can continue to use your credit cards via other channels. If you have located your device, please reactivate your Citi cards for use on Samsung Pay. You can also use Samsung’s Find My Mobile service to Lock Samsung Pay (remotely disable) or to Wipe Samsung Pay (remove all the payment cards registered onto your device), while still being able to use your Citi cards via other channels.

You have to install the Samsung Pay App and register your cards again, make sure you delete the cards from your old device.

Magnetic Secure Transmission^TM or MST is a method of sending data using magnetic waves. MST replicates a card swipe by wirelessly transmitting magnetic waves from the supported Samsung device to a standard card reader. MST turns every card reader into a contactless payment receiver.

Near Field Communication or NFC is a method of wirelessly transmitting data using radio waves. Samsung Pay uses NFC to wirelessly transmit payment data to payment terminals with NFC readers that have been activated for use.

When you open Samsung Pay for the first time, you will be asked to sign in to a Samsung account if one is not already there on the device. If you do not have an account, you can create one at that time.

You can view the last 10 transactions made with Samsung Pay on your Citi credit cards, for one month from time of purchase. Simply tap on a Citi credit card in the app to see all the Samsung Pay transactions made with that card. Additionally, a real-time push notification with transaction details will be sent after each Samsung Pay purchase (this requires an active internet connection).

Your transaction history on your monthly statement or Citibank Online account will display the last 4- digits of the relevant Device Card Number (instead of your physical card number), if the transaction has been made using Samsung Pay.

Yes, any transaction made with Samsung Pay will continue to receive the rewards points as per the Rewards Terms and Conditions of your Citi Credit Card.