Information on Nodal Office and Ombudsman:
If you are not satisfied with the response received from the Head Customer Care, you may escalate your concern to the Principal Nodal Officer(PNO) in the following ways. Please ensure you quote the reference number from your previous interaction with us, while reaching out to the PNO.
Click here to write instantly to Principal Nodal Officer – Pramodh Antony P
Write to
Principal Nodal Officer,
Pramodh Antony P
Citibank N.A.
163, Anna Salai Branch
Mount Road
Chennai – 600 002.
Do not forget to quote your interaction reference number and first point of contact with the bank.