Citi India has transferred ownership of its consumer banking business to Axis Bank.  Please contact Axis Bank for more information about your accounts.

For any concerns or questions relating to your closed bank accounts, credit cards and loans which were not transferred to Axis Bank, you may send an e-mail to serviceindia@citi.com.

If you are not satisfied with the response received from Citi, you may escalate your concern by writing to priorityserviceindia@citi.com. Please ensure you quote the reference number from your previous interaction with us, while reaching out to the priorityserviceindia@citi.com