Quick Start Guide: Citibank Account

Step 1 : Download the Citi Mobile App

Get 24*7 access to your Citibank account. Simply download the Citi Mobile App in any of the following ways:

Visit https://citi.asia/APP from your mobile to download the Citi Mobile App or search for the app on Play Store or App Store
SMS MBANK to 52484
Scan the QR code below

Step 2 : Create your User ID and Password for internet and mobile banking

If you already have a Password, you can continue using the same User ID and Internet Password (IPIN). You can also click on ‘Forgot User ID or Password’ on your Citi Mobile App or Citibank Online to reset your login details.

To generate a new User ID, IPIN and Card ATM PIN (APIN) on Citibank Online (click on First Time User) or your Citi Mobile App, just follow the steps below.

1. Click on New User on your Citi Mobile App

2. Fill out Product Information and details and click on ‘Proceed’

3. Authenticate by entering the OTP sent to your registered mobile number

4. Enter User ID of your choice

5. Set up your Internet Password (IPIN)

6. Set up your Card ATM PIN (APIN)

That’s it! You’re done. You can now login to Citibank Online or the Citi Mobile App using
your User ID and Password and enjoy the many benefits of your Citibank account.

Alternatively, you can call our 24*7 CitiPhone number on 1860 210 2484 to directly set up APIN or TPIN via IVR under PIN related queries. If you are on call with a CitiPhone Officer, they can conference the call with IVR and help you set up your PIN on that conference call.

Step 3 : Enable online and international transactions on your card and set usage limits

Your card is auto-enabled for Domestic ATM and physical card transactions. Online and international transactions are blocked by default to ensure safety.

Learn how to enable these transactions by following the steps below:

Login online or on your Citi Mobile app
Select your bank account
Tap on ‘manage cards’
Unlock international transactions or set limits on your card for online transactions
That’s it! You’re done.

You can also click on the video guide below for simple step-by-step, screen wise instructions.

Once your transactions are enabled, you can pay bills or set up Standing Instructions as per your convenience.

Step 4 : Start investing with Citi and avail the fee waivers

Once you have successfully logged into the Citi Mobile App, you can begin your investment journey with Citi, sitting at home. Learn how to open your investment services account with Citi by clicking here. Here’s why you should start investing via Citi:

It is absolutely free with zero account opening fee and zero annual account maintenance fee;
It is paper-less and will take you less than 5 minutes;
You can choose and invest from CitiChoice fund shortlist as well as other mutual funds distributed by Citi.

You are now ready for a wonderful and seamless experience! To learn more about the enhanced security on your Citi account, click here. For any query, you can visit our website www.citibank.com/india or contact our 24x7 CitiPhone helpline at 1860 210 2484.

Looking to enable transactions on your Credit card? Click here to know more.