Quick Start Guide: Citi Credit Card

Step 1: Download the Citi Mobile App

Get 24*7 access to your Citi Credit Card. Simply download the Citi Mobile App in any of the following ways:

Visit https://citi.asia/APP from your mobile to download the Citi Mobile App or search for the app on Play Store or App Store
SMS MBANK to 52484
Scan the QR code below

Step 2: Create your User ID and Password for internet and mobile banking

To begin as a new customer, you need:

A User ID and Internet Password (IPIN) to access your card online.
A 4 digit Card PIN for purchases/online transactions.

If you are an existing Citi relationship holder, with an existing User ID and IPIN, you can continue using the same.
In case you have forgotten your User ID or IPIN and wish to reset your login details, you can do so by clicking here.
To generate a new User ID/IPIN/Card PIN, click here and follow the steps below. (This is also applicable for existing bank customers with a new Citi credit card).

Fill the product information and click on ‘Proceed’
Authenticate with OTP sent to your registered mobile number
Select User ID and Internet Password (IPIN) of your choice
Set up your Card PIN

You can also watch the demo below:

If you need ONLY a new Card PIN, you can create one by clicking here. Alternatively, please logon to Citibank Online with your User ID and IPIN and follow the navigation given: Login -> Banking/Credit Card tab -> PIN related -> ATM PIN/Credit Card PIN

Step 3: Enable online, contactless and international transactions on your card and set usage limits

Your card is auto-enabled for Domestic ATM and Point of Sale (PoS) transactions. Online, international and contactless* transactions are blocked by default to ensure safety.
Simply enable or set up desired limits for online, international and contactless transactions on your Citi Mobile App or Citibank Online.
Here’s a video for step-by-step instructions.
Once your transactions are enabled, you can pay bills or set up Standing Instructions as per your convenience.
Please note: The primary card holder can set all the limits and enable/disable transactions for their add-on cards.
*Citi Credit Cards can be used for contactless transactions up to Rs 5000 without PIN and above Rs 5000 with PIN.

You are now ready for a wonderful and seamless experience! To learn more about the enhanced security on your Citi Credit Card, click here. For any query, you can visit our website www.citibank.com/india or contact our 24x7 CitiPhone helpline at 1860 210 2484.

Looking to enable transactions on your Debit card? Click here to know more.