To apply for credit increase, you have to first submit a copy of any one of the following self-attested documents from your registered email ID to retail.dox.india@citi.com:

• • Latest Individual Income Tax Return along with the computation of income
• • Latest 2 months' pay slip or Salary Certificate
• • Form 16 (duly attested and sealed by authorized signatory with the name and designation of the same mentioned).

Alternatively, you can mail the documents with a signed written instruction to Citibank N.A. Mail Room, ACROPOLIS, 9th Floor, New Door No.148 (Old No.68), Dr. Radhakrishnan Salai, Mylapore, Chennai – 600004

Please remember to mention your Citi credit card number for which credit limit increase is required during submission. Your request for credit limit enhancement will be reviewed on receipt of the required documents and if eligible, you can reach out to any of Citi’s contact channels for help in processing your request, which may take 7-10 days.

Sometimes, you may have a pre-qualified 'Credit Limit Increase' offer on your card that will be communicated to you from time to time by the bank. There are no documents required to avail such an offer and all you have to do is share your consent to process the enhancement on your card via any of the following channels:

• • Send a blank email from your registered email ID to cards.service@citi.com with the subject line "I accept increase in credit limit" OR
• • SMS YES CLI to 52484 or +91-9880752484 from your registered mobile number OR
• • Write to us though the 'Your Queries' option by logging into your account OR
• • Call our 24*7 CitiPhone banking service

Once you have shared your consent, it may take up to 7 days for the credit limit increase to reflect in your card. Your eligibility for credit limit enhancement depends on various credit parameters and card performance. Please note, you can send the above responses only if you have received an offer communication on your registered Email-id, Mobile number or in your Citibank Online inbox.

In case you want to reduce your credit limit, you can do so up to the minimum credit limit applicable for your credit card. This however, limits your capacity to freely utilize your credit card or even improve your credit score.

To decrease the credit limit of your credit card, you can simply write to us from the 'Your Queries' option in Citibank Online by logging into your account or contact the 24*7 CitiPhone banking services.