Computer Security

Change your Password

Remember to change your Password every 30-60 days. Learn how to choose an Internet Password.

Tips for safe computer use.

• Use a personal firewall - Many Internet service providers offer this feature. A personal firewall protects your home computer against unauthorized access.
• Beware of malware infection with drive by download - Drive-by downloads may happen when visiting a malicious or vulnerable website, viewing an email message or by clicking on a deceptive pop-up window. Malware is malicious software installed on your computer which has a harmful intent that can, for example, capture your login password, and other personal data. Examples of malware include software such as spyware, adware, viruses etc. The best way to protect yourself from malware is to exercise caution before installing programs on your computer or opening email attachments. Here are some precautions that are important to take:
  • Only install applications and software from well known companies you trust
  • Make sure your computer is cleansed from viruses/spyware and has up-to-date anti-virus and anti-spyware software installed
  • Keep your operating system and browser up-to-date with the latest security updates and patches
• Install anti-virus, anti-spyware and malware detection software - The best defense against computer attacks is preventive software. You will need to update the software regularly to guard against new risks, so download updates from your provider as soon as they're available. Or better yet, set the software to update automatically.
• Use a pop-up blocker - Set your browser preferences to block pop-ups - aside from being annoying, these pop-ups can contain inappropriate content or have malicious intentions.
• Protect your IPIN - With your password, anyone can access your account pretending to be you. Be especially suspicious if someone claiming to be with Citibank,N.A.(hereinafter referred to as "Citibank")asks for it.
• Tips to secure your IPIN
  • Do not disclose it to anyone (including Citibank employees)
  • Do not write the IPIN on your Citibank ATM/Debit Card or Credit Card
  • Do not hand over your Citibank ATM/Debit Card or Credit Card to anyone
  • Use a different password for each of your accounts
  • Do not store your passwords near your computer or on your desk where others might easily find them
  • Change your IPIN after you access Citibank Online Internet Banking using shared PCs
  • Destroy the IPIN mailer after memorising it
  • If you get an email that looks like it's from your Internet Service Provider or someone else with whom you have an account asking to confirm your password, don't respond until you've checked with the company directly
• Do not select the option "auto save" - on your browsers for storing your user name and password when you login to Citibank Online.
• Get your computer updated with the latest versions of the browsers and operating system regularly or as when available.
• If you are using a Windows OS, ensure that File & Print sharing is disabled when you are online
• Use an Internet browser that supports 128-bit encryption.
• Disable AutoComplete on your browser to prevent the browser from storing the password.

When conducting online banking and financial transactions, make sure to use a trusted computer. In addition, here are some guidelines for banking safely away from home.

• Only use wireless networks you trust - Networks in Internet Cafés, hotels and libraries are usually not secure and are easy to tamper with. Even if they provide you with a password, that does not guarantee a secure connection. You should avoid using a public computers for online banking.
• Sign off when you are finished - If you use a public computer, remember to "sign-off" when you have completed your banking, clear the browser cookies, clear the cached files from the browser, and close the browser window.
• Avoid using a public or shared computer for personal transactions - Anyone who uses the computer after you and visits the same websites can sign on to your accounts. After you sign off, select the option to "Remove a user", if that option is available. Also, make sure to clear the Internet history and any cookies stored.