All you need to know about the Citibank Online and Mobile Services.

Internet Banking brings banking to your fingertips. You can access your bank account and perform all banking operations online, at your own convenience, from anywhere in the world. All you need for this is an Internet Banking User ID (your debit card / credit card number) and IPIN from Citibank.

An Internet Banking User ID is your debit / credit card number issued to you that allows you to access your account online. An IPIN is your password. You can change this anytime you wish.

If you forget your IPIN, you can generate a new IPIN online anytime.

At Citibank, we are committed to making your online banking experience safe, secure and pleasant. Online Security pertains to the actions we take as well as measures we recommend for you that will keep your account safe from any attempted fraud.

Sending a fraudulent E-mail is a type of malpractice that aims that siphoning your sensitive personal information from you, also known as phishing. This E-mail is forged to look like a legitimate E-mail from a trusted source, making it very hard to distinguish from a genuine communication. You must become extra careful while handling any E-mail, no matter how genuine-looking, (e.g., from an E-mail address like support@Citibank.com or customercare@Citibank.com) that asks you to:

• Provide personal information on the spot, such as, by replying to the E-mail. Citibank will never ask you to send your Credit Card number, Internet banking User ID and Password, and other sensitive information in an E-mail
• Click on links that will take you to unsecured page(s) where you will be required to fill out your personal information
• Enter your User ID and Password in a Login page that opens in a pop-up window. Citibank login pages are always on a webpage and never in a pop-up window
• Provide your User ID as well as Password in order to provide any service. Citibank will never ask you to disclose your password directly

Citibank customers have received fraudulent E-mails claiming to be from Citibank from time to time. This does not mean that any of Citibank's security systems were breached. However, we are committed towards checking such malpractices. We encourage our customers to report any such incident so that we can bring it in the notice of appropriate law enforcement agencies to investigate them. If you receive any suspicious E-mail, delete it immediately and notify your local Citibank customer service officer.

To ensure that you are going to an authentic Citibank site, type in the entire Citibank website address - www.citibank.co.in - into your Internet browser instead of clicking on any link directly.

You can visit Citibank Online Recommended or call our 24-Hr. CitiPhone Service Numbers to send a complaint. You can contact any local Citibank customer care official and report the same.

Statement on E-mail is a soft copy of your Credit Card or Account Statement that is delivered to your E-mail address. The standard format for sending the account statement is the PDF format.

PDF is an acronym for Portable Document Format (PDF). It is a universal file format created by Adobe to provide a standard form for storing and editing printed publishable documents. To view PDF files, you need to download the Adobe Acrobat Reader application, which is available for free from Adobe's website.

It is recommended that you use Adobe Acrobat Reader version 5.0 or above, as older versions of Adobe Acrobat Reader do not support this feature.

Yes, you can. To download your statement, just click on the 'Download' link in your E-mail and save it on your computer.

To take a print:

• Download the document and save it at a desired place on your computer
• Open the saved document. You will be prompted to enter your unique password, which should be a combination of the first four letters of your name (as mentioned on your Credit Card or Account Statement), followed by the first four numbers of your date of birth (in DD/MM/YYYY format)
• Enter the password and click OK. The document will now open
• Give the print command. Your document will be printed

The unique password for your Statement on E-mail comes in a 8 character alpha numeric format, which is a combination of the first four letters of your name (as mentioned on your Credit Card or Account Statement), followed by the first four numbers of your date of birth (in DD/MM/YYYY format). For example, if the name on your Card or account statement is Rahul Gupta and the date of birth is 01-02-1969, then your password will be 'RAHU0102'. This password is not case sensitive. Please do not include any spaces, dots or any other special characters while entering the password.

A password confirmation window will open asking you to enter the password. You simply have to key in your unique password in the confirmation window. Once the password is confirmed, you can view your statement.

Your Statement on E-mail is sent to you in a 128-bit encrypted format and can only be viewed using your unique password, making it completely safe and secure.

This error message means that the Adobe Acrobat version that you are using is not Adobe Acrobat Reader 5.0 or above. Please download the latest version of Adobe Acrobat Reader from here.

No. PDF is the only format through which you can receive your Credit Card or Account Statement on E-mail.

You can change the E-mail address at which, you wish to receive your Statement on E-mail by visiting Citibank Online. Login to your account using your E-mail ID and IPIN and select 'Update Contact Details' to change your E-mail address.

For any clarifications or assistance, please send us an E-mail at indiaservice@citi.com Recommended or call our 24-Hr. CitiPhone Priority Service Numbers.

Yes. You can download and save the PDFs on your computer for future reference. You can also download and view them from Citibank Online anytime, anywhere. You can also issue duplicate statements from Citibank Online.

Please ensure you enter the password in the correct format - i.e., first 4 letters of your name, as it appears on your card, and first four numbers of your date of birth, as per the DD/MM/YYYY format. Please do not include any special characters. If you are still unable to open, please call our 24-Hr. CitiPhone Priority Service Numbers, our CitiPhone officers will be happy to help.

Citibank brings you Citi Mobile - our special offering towards making banking even more convenient and simple for you. With Citi Mobile, you can bank from anywhere, at anytime without even going in front of a computer. You can use your commuting time, waiting time, or even turn boring meetings and lectures productive by finishing your banking tasks. This frees up your time for both work and fun.

To access mobile banking, you need to have Citi Mobile installed on your phone. After you have done that, you will see a Citi Mobile icon on your phone menu, which you can use to login to your account anytime.

You need to send an SMS that says, MBANK XXXX (last 4-digits of your Credit / Debit Card) to 52484. In reply, you will receive a link from where you can download Citi Mobile. You can also visit Citibank Online, login to your account and place a request for Citi Mobile.

To use Citi Mobile you need a java-enabled mobile phone with a GPRS connection.

Citibank Bill Pay is a service that offers another unfair advantage to its customers. It eliminates the queues from your life and also the perpetual hunt for the drop boxes to pay your bills. You can now pay all your bills from your Citibank account and can even set up standing instructions for automatic bill clearance from your account. You can also set maximum bill payment limits.

Citibank provides Citibank Bill Pay Service exclusively for its customers, both Cardmembers and Account Holders. It is a service designed to make waiting at collection centres and trip to drop boxes a thing of the past.

Citibank Bill Pay allows you to pay your bills through various channels, such as, Citibank Online, CitiPhone or Citi Mobile. You do not even have to remember the due date of your bills, as you can set up SMS reminder alerts for the same.

Citibank Bill Pay helps you pay several types of bills, such as phone, electricity, insurance premiums, donations, subscriptions etc. Click here to see a complete list of billers.

You can pay your bills using Citibank Online, Citi Mobile and CitiPhone.

Citibank Bill Pay service is completely safe and secure as Citibank practices all safety protocols as per industry standards and guidelines.

All transactions done through Citibank Online are free for Credit Cards, NRI, Suvidha and Citibank banking customers. For transactions done using CitiPhone, a charge of Rs. 25 per transaction will be levied only for Suvidha customers.

You will still continue to receive your physical bills when you use Citibank Bill Pay.

All Citibank Cardmembers and banking Citibank customers can use Citibank Bill Pay services.

There is no need to subscribe to Citibank Bill Pay service. Any Credit Cardmember or Citibank banking customer can make bill payments through Citibank Online, Citi Mobile or CitiPhone.

Yes, you can. The bills will be cleared automatically as per the standing instructions only till the maximum limit that you have set.

The Mobile Prepaid Recharge facility allows you to recharge your Prepaid mobile connection by using your Citibank Credit / Debit Card, which you can do from anywhere, anytime. This service is available free of charge.

You can use either of the following secure and simple channels:

• Citibank Online
• Kiosks at Citibank ATM Centres
• SMS

Procedure for using Citibank Online to recharge your prepaid mobile:

• Login to Citibank Online
• Go to the 'Recharge Prepaid Mobile' section
• Enter the mobile number you wish to recharge, select your operator and choose a payee nickname. You can choose to remember this payee for future transactions. An Online Authorisation Code (OAC) will be sent instantly to your registered E-mail ID and an SMS to your registered mobile number
• Once you have the OAC, go to the 'Payee List' section and activate your mobile recharge payee by using it
• Choose the Account/Card you want to debit. Enter the recharge amount and confirm the same to recharge the prepaid mobile number. Your Prepaid mobile connection is now recharged. A confirmation SMS will also be sent to this number

Procedure for using Kiosks at Citibank ATM Centres to recharge your prepaid mobile:

• Walk into any the Citibank ATM centre which has a special kiosk installed
• Swipe your Card at the kiosk and enter your 4-digit ATM PIN (APIN)
• Select 'Payment and Transfers' option
• Select 'Online Prepaid Recharge' and choose 'Recharge a Registered Number' for a registered number or 'Recharge Another Number' to register and recharge a new number
• If you have chosen 'Recharge Another Number', then enter the new mobile number and the amount you want to recharge. If you chose an existing number, then just enter the recharge amount
• Your Prepaid mobile connection is now recharged. A confirmation SMS will also be sent to this number

Procedure for using SMS to recharge your prepaid mobile: Recharge via SMS service has been withdrawn. You can recharge your prepaid mobile connection by logging into Citibank Online, visiting a Citibank Kiosk or by calling 24-Hr. CitiPhone Priority Service Numbers.

The Online Authorisation Code (OAC) is delivered to the registered E-mail ID and mobile number. If you do not receive the same, it may be due to change in your contact details have changed. If yes, then you can update it by logging into Citibank Online. However, for security reasons, the OAC will not be delivered to the new E-mail ID and mobile number next 30 days. You can still receive the OAC in this case by calling 24-Hr. CitiPhone Priority Service Numbers. In case your contact details have not changed, please try to generate the OAC again and check if it gets delivered. If the is still not resolved, please contact our customer care department.

No. Your Prepaid card will be refilled with airtime after subtracting fixed rentals, service tax, etc. as levied by the Cellular Operator from the amount indicated by you. This will be the same amount as is usually deducted by the Cellular Operator for Prepaid recharges (please contact your Operator for details of these charges). Citibank will not deduct any charges from the customer towards provision of this service.

Yes, the upper limit for recharging your account is Rs. 5,000 per transaction. Please contact your mobile operator for more details.

This service is currently available for prepaid connection users of the following mobile service providers: Airtel, Vodafone, Aircel, Idea, Reliance, Tata Indicom, BPL Mobile, BSNL and Virgin.

You can recharge any number of Prepaid mobile connections on your Citibank Credit / Debit Card.

This service is absolutely FREE for all Citibank Credit Card and Savings Account customers. In fact, you get Reward Points on your Citibank Debit / Credit Card.

• This facility is absolutely FREE!
• It allows you to recharge your prepaid connection anytime and from anywhere
• By using your Citibank Credit Card you can avail up to 45 days of credit for this prepaid recharge transaction
• You get Reward Points on your Citibank Debit / Credit Card!

CitiAlert is an Internet-based notification system that you can use to keep up-to-date with your account information. You can receive these alerts as an SMS or as E-mail. You can control the frequency of these messages. You can choose to receive these messages:

• Periodically, such as, once week or once a day
• As an event occurs. You can choose to receive a reminder messages for bill payment or status of any account activity

You would need to register for the service, which is a one-time process. You can now set alerts for your account, choosing their content and periodically. You can subscribe or unsubscribe for any alert anytime.

You can use any on the following channels to register for CitiAlert:

• Citibank Online
• 24-Hr. CitiPhone Priority Service Numbers
• Physical form submission

Citibank Online registration process:

• Log on to Citibank Online
• Select the option to 'Register for CitiAlert' present under the 'Customer Service'. After completing the registration process, you can go to your personalised alerts page, 'My Alert', where all the alerts that you have registered for are listed

CitiPhone registration process:

• Call 24-Hr. CitiPhone Priority Service Numbers
• Use your TPIN to begin the registration process for CitiAlert. The CitiPhone Officer would record your requests for particular alerts and set up your profile as per your instructions

Registration by Physical form submission:

• Visit any Citibank branch or an ATM and pick up a CitiAlert registration form
• Fill it out indicating the alerts you would like to receive and send it to the indicated address
• Once your registration has been updated on our systems, an IPIN (Internet Password) will be sent to you, which you can use to manage your alerts

Yes, you can access this service through any mobile phone.

It simply means that the event for which you have set up the alert has taken place and the CitiAlert for the same has been generated to be sent out to you as SMS or E-mail, as indicated by you. Some of the triggers are processed in a batch mode and hence you may be sent the message after a certain time lag. For the first instance the alert will be sent to you as and when the event is triggered. Subsequently it will be sent based on the frequency you have selected.

In case of SMS alerts, you will receive a text message which you will able to view like any other message. In case of E-mail alert, you will be able to see the sent alert whenever you login to your E-mail account.

You can select the frequency for certain alerts. You can decide to receive these messages:

Periodically:

• Once a day - message is sent only once a day regardless of the number of times the alert is triggered in a day
• Once a week - message is sent only once a week regardless of the number of times the alert is triggered in a week
• Once a month - message is sent only once a month regardless of the number of times the alert is triggered in a month

As event occurs:

• For certain Alerts you will be alerted every time a particular event occurs, e.g., salary being credited

Yes, definitely.

Most cellular operators in India do not charge customers for receiving messages (terminating on the handset) on the mobile phone. Please check with your cellular operator for more information.

No, the alert will be delivered to your registered E-mail address.

All Citibank customers can avail of this service.

Please use the following table to resolve various queries by SMS:

Note: Only one request for duplicate statement and a new cheque book can be made in a day.

Note: To avail this service, your Mobile Service Provider needs to be signed up on the 52484 platform.