We hope you have raised your query with any of our service channels given below. You will receive a detailed response within 7 days.

• 

• Citibank Online

  Login to Citibank Online and register your query with us.

• 

• Fill up a Query Form

  Post your query to get it resolved by our Customer Service experts. Click here

• 

• Call us on 24x7 Lines

  You can call on our 24x7 lines to get in touch with our executives to get your queries addressed. Click here to get a list of our 24x7 lines.

  
  

  For collection related issues or queries, you can call national toll free number 1-800-419-6747 between 0830-1730 hours from Monday to Friday or e-mail us at India.Collections.Grievance.Head@citi.com

If you are not satisfied with the response from the customer care, click here.

If you have not received a satisfactory response from the channels in Step 1, you may reach us at:

• 

• Call us

  Call us on our Toll Free Number 1800-425-2484 ( from BSNL / MTNL ) & 044-28501242 (a local call from non-BSNL/MTNL lines) to check status.
  Timing - 9.30 AM to 8.00 PM ( Monday to Friday )

• 

• Refer your Query

  Refer your query to our customer care head by writing to us at head.customercare@citi.com.

  Do mention the query reference number assigned earlier for speedy resolution.

  The desk is functional between 9:30 AM to 8:00 PM, Monday to Friday. We will respond to you with a resolution in 7 working days.

  If you are not satisfied with the response from the customer care, click here.

We have a Grievance Redressal Officer to examine customer issues and provide an impartial resolution. If your query has not been resolved to your satisfaction,

• 

• You can write to

  Ms. Anjana Makkar on India.Grievance.Redressal.Officer@Citi.com.

  
  

  For collection related issues or queries, you can contact Mr. C.L. Wasan. Collections Grievance Redressal Officer at c.l.wasan@citi.com

  
  

  Mr. Wasan, Retired IPS Officer has been appointed as the external ombudsman who would independently look into collections related consumer disputes to examine customer issues and provide an impartial resolution.

• 

• Call on

  1800-22-0123 (from BSNL / MTNL ) and 39707464 ( a local call from non-BSNL/MTNL lines)

  The desk is functional between 9:30 AM to 8:00 PM, Monday to Friday.

  If we haven't issued our 'final response' within four weeks from the date you first raised your complaint, or if you're dissatisfied with our response, you can ask the Banking Ombudsman for an independent review.

  The Banking Ombudsman will only consider your complaint once you've tried to resolve it with us, so please take up your concerns with us first and we'll do all we can to help.

  The details of the Banking Ombudsman Scheme as well as the contact details of the Ombudsman for your City or State are available on http://www.rbi.org.in.

  Click here to view the Banking Ombudsman Scheme.

  A copy of the Banking Ombudsman Scheme will be made available on request across our branches.