GRIEVANCE REDRESSAL

Grievance Redressal.

Grievance Redressal.

Citibank is committed to provide products and services of the highest standards. Incase of a complaint regarding your Citibank account, we will be glad to assist you.

Level 1

You can reach us through any of our access channels mentioned below. We endeavor to resolve your concern within 5 working days from receipt of the same.

Citibank Online
Register your query in 3 simple steps:

  • Login to Citibank Online using your IPIN (Internet Password)
  • Choose your banking relationship
  • Click on 'Your Queries' link on the left navigation panel and compose your query

24x7 CitiPhone Helplines

Call us on our 24x7 CitiPhone helplines and our customer service representatives will be glad to assist you. Click here for the full list of city wise numbers.

Collection Related Queries

For Collection related issues or queries, you can call our helpline numbers 011-66218500/ 011-42791101 (Timings: 08.30 to 17.30 hrs on regular working days. 08.30 hrs to 14.00 hrs on Saturdays. Sundays / Holidays closed).

If you are not satisfied with the response received from the above mentioned access channels, please click here for the next level of escalation.

Level 2

If you are not satisfied with the response received from the access channels, you can escalate your concern to the Head Customer Care in the following ways:

Call 18004252484 (India Toll free) / 044-28501242 between 10:00 AM and 6:00 PM IST (Monday to Saturday) except on national holidays.

Send an E-mail to the Head Customer Care at head.customercare@citi.com.

For Collection related issues or queries, you may E-mail us at india.collections.grievance.head@citi.com.

Please mention the reference number provided to you in your earlier interaction with the bank, for speedy resolution. We will respond to you in 5 working days.

If you are not satisfied with the response received from the Head Customer Care or India Collections Grievance Head, please click here for the next level of escalation.

Level 3

We have a Principal Nodal Officer to examine customer issues and provide an impartial resolution. If you are not satisfied with the response received from the Head Customer Care, you may escalate your concern to the Principal Nodal Officer in the following ways.

Send an E-mail to Ms. Nisha Shriram at principal.nodal.officer@citi.com.

Call 1800220123 (India Toll free) / 39707464 (local dialling) between 10:00 AM and 6:00 PM IST (Monday to Saturday) except on national holidays.

Write to

Principal Nodal Officer,
Ms. Nisha Shriram,
No. 2, Club House Road,
Chennai - 600 002.

For easier reference, we request you to mention the complaint reference number and your first contact point in the bank for the concern raised.

Collection Related Queries

For collection related issues or queries, you may write to our external Ombudsman at collection.external.ombudsman@citi.com.

You may also contact the Regional Nodal Officers appointed under the jurisdiction of the respective Banking Ombudsman. Click here for contact details of the Nodal Officers.

Please click here for contact details of our Senior Management.

In the event that you do not receive any response within one month from the date you represented your complaint, or if you are dissatisfied with the response given, you may write to the Banking Ombudsman for an independent review. Please click here for details of the Banking Ombudsman scheme.