Update Contact Details
You can change your Mailing/Residential/Office Address instantly -online!
Please login to Citibank Online with your User ID and IPIN (click here if you don't have one) and choose the option "Your contact details". Recommended
You can view/update any of your contact details here. To update your mailing address, you will be issued another Online Authentication Code (OAC), which you will receive on your registered mobile number/E-mail ID. You may also call our phone banking officers.
Alternatively, you can change your Mailing/Residential/Office Address through a written instruction along with a valid address proof, duly signed by the authorised signatory. This written instruction along with the proof of address can be:
Should you require any further clarification on this, we request you to contact CitiPhone or visit any of our nearest branches.
Automated Teller Machine is a computerised machine that provides the customers of banks the facility of accessing their accounts for dispensing cash and to carry out other financial transactions without the need of actually visiting a bank branch.
The ATM Cards / Debit Cards, Credit Cards and prepaid Cards (that permit cash withdrawal) can be used at ATMs for various transactions.
In addition to cash dispensing ATMs, it may have many services/facilities such as:
The services offered may vary from bank to bank, or may depend on the capacity of the machine to provide such services.
For transacting at an ATM, the customer inserts (swipes) their Card in the ATM and enter their Personal Identification Number (PIN).
Yes, the Cards issued by banks in India should be enabled for use at any bank ATM within India.
PIN is the numeric password for use at the ATM. The PIN is separately mailed/handed over to the customer by the bank while issuing the Card. This PIN has to be reset to a new PIN by the customer. Most banks force the customers to change the PIN on the first use.
The PIN number should not be written on the Card, Card holder etc. as in such cases the Card can be misused if the Card is lost/stolen.
The customer may contact the Card issuing bank branch and apply for retrieval/issuance of a new Card. This procedure is applicable even if the Card is sucked in at another bank's ATM.
The customer may contact the Card issuing bank immediately on noticing the loss so as to enable the bank to block such Cards.
Yes, banks set limit for cash withdrawal by customers. The cash withdrawal limit for use at the ATM of the issuing bank is set by the bank during the issuance of the Card. This limit is displayed at the respective ATM locations.
For cash withdrawals at other bank ATMs, banks have decided to maintain a limit of Rs. 10,000 per transaction. This information is displayed at the ATM location.
No charges are payable for using other banks' ATM for cash withdrawal and balance enquiry, as RBI has made it free under its "Free ATM access policy" since April 01, 2009. But banks can restrict the number of such free transactions to a maximum of five per month. For transactions beyond this minimum number of transaction, banks charge maximum of Rs. 20 per transaction.
The customer may lodge a complaint with the Card issuing bank. This process is applicable even if the transaction was carried out at another bank's ATM.
As per the RBI instructions, banks may re-credit such wrongly debited amounts within a maximum period of 12 working days.
Yes, effective from July 17, 2009, banks shall have to pay customers Rs. 100 per day for delays beyond 12 working days. This shall have to be credited to the account of the customer without any claim being made by the customer.
For all such complaints, customer may lodge a complaint with the local Banking Ombudsman if the bank does not respond.
You need to immediately report the loss of your Citi Card to Citibank by calling 24-Hr. CitiPhone Priority Service Numbers. A new Card will be sent to your mailing address at the earliest and your lost Card will be blocked immediately to ensure your account's safety.
No, the Card number will be different. You will also get a new APIN and Internet Password (IPIN).
Yes, for security reasons, APIN and IPIN both change with change in Card number.
For core accounts, Rs. 100 + 12.36% tax will be charged. For Citigold Accounts, no charges are levied.
There are two possible reasons for this:
Yes, you can use your Citi Card at any ATM that is part of the Cirrus or Cashnet Network. These ATMs can be identified by the prominent display of the Cirrus and Cashnet logos. A nominal charge will be levied for transacting at non-Citibank ATMs.
On non-Citibank ATMs, Rs. 70 per transaction on Cirrus (first two withdrawal at Rs. 50) and Rs. 35 per transaction on Cashnet ATMs. The charges will also depend on the type of account held. As of now there are no charges.
You can withdraw money from any ATM which accepts Maestro Cards and has the Cirrus or Euronet logos.
Your Citi Card doubles up as a Debit Card as well. You can use this to shop at over 25,000 merchant outlets across the country.
Yes, your Citi Card can be used internationally as well.
You will be charged USD 2.5 per transaction if you use your Citi Card to withdraw money from an ATM abroad.
"Family" ATM / Debit Card is an ATM / Debit Card, which can be given to your wife, father, mother, sister, brother, friends, kids (at least 18 years of age). You may choose to gift as many of these Cards as you like. You can even pre-set the monthly spend limit on each Card, thus helping you control expenses. There is a nominal charge of Rs. 250 for each Card. Login to Citibank Online to apply now.
Yes, you can set a limit on your ATM Card. You can increase or decrease the limit by giving a written instruction. This written instruction can be:
Sent to the nearest Citibank branch.
Placed in a Drop Box at a Citibank ATM location.
Mailed to P.O. Box 4830, Anna Salai, Chennai - 600 002.
The IndianOil Citibank ATM / Debit Card is India's first co-branded Debit Card. It gives you:
This Card brings you automatic membership to the First Citizen Club (FCC), the Shoppers Stop Rewards Program. The FCC membership entitles you to exclusive privileges, such as, product previews, priority billing and other special benefits. You enjoy the following benefits on this Card:
The Citibank Grocery ATM / Debit Card has been designed to bring you savings and benefits every time you go shopping for groceries. You get 5% more on your grocery shopping with this Card and earn five Reward Points for every Rs. 100 spent on your Card.
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